Lexus of Wayzata

I entered the Lexus dealership in search of a new auto after driving and stopping at each of the dealerships in Brooklyn Park on Friday evening and continuing on Saturday morning on Hwy 394 in Golden Vall after driving and stopping at each of the dealerships in Brooklyn Park on Friday evening and continuing on Saturday morning on Hwy 394 in Golden Valley. My Honda Pilot was purchased new in 2003 and though I was very happy with it, I had decided 105,000 miles was a reason to search for something smaller and new. My requirements, color and ammenities. I arrived at Lexus close to 5:30 p.m. after a start time of 10:00 am and walked on the inside with no sales help. Kathy at the desk saw me leaving and called Gerald. What a pleasant, fun unexpected time. Gerald was polite and reminded me of a charater from the TV show "Glee" and I did find out he had traveled with a music group in his earlier days. His sparky hair and cute bow tie matched his personality. He was informative, honest, and not pushy at all. Though I told him I was planning to down scale to a car and he showed me what was available, he was very open to have me look at the RX 350, with all the ammenities I wanted and some I never dreamed of. The colors I did not want were white, black, gray, silver. As we left to test drive a white SUV, he apologized for the boring color but pointed out colors on the lot. I had planned to purchase something by the end of this year, no rush, wanted to look around. Within a week and a half I took possession of my Fire Egret SUV which I have proudly named "Mocha" Gerald was a great part of this quick purchase and he along with Scott and Eric are a wonderful team. What a wonderful car buying experience I do talk about Gerald and this dealership as often as I can. Gwen Peters More

We recently purchased a car through Ignacio Garrigos. We really enjoyed working with Ignacio and we think that he is a great sales person! Ignacio has a very consultative approach. I didn't feel pressur really enjoyed working with Ignacio and we think that he is a great sales person! Ignacio has a very consultative approach. I didn't feel pressured to buy anything. Instead, he did a great job of presenting us with options and he gained our trust very quickly. I have already told my sister to get in touch with Ignacio once she is ready to buy a car. More

We decided to make a 2 hour trip to Lexus of Wayzata with hope that the vehicle we saw on the website was the perfect one, and it was. But even better then that was the experience we had with Ignacio our sa hope that the vehicle we saw on the website was the perfect one, and it was. But even better then that was the experience we had with Ignacio our salesman. After two hours in the car with small children it was great to see that he went out of his way to make sure that not only us but the kids felt comfortable. He even went as far as to watch them for us while we inspected the vehicle, and to allow us to work the whole deal in the children's area so they could play. This was one of the best experiences I have had in a long time and it was all thanks to Ignacio. More

Gerald contacted me after I made contact on-line concerning your pre-owned inventory. He has been very good to work with throughout my purchasing process. He was prompt in getting back to me to answ concerning your pre-owned inventory. He has been very good to work with throughout my purchasing process. He was prompt in getting back to me to answer any questions and was very pleasant to deal with. I would recommend him highly. I also enjoyed meeting DeeDee Nelson in the accessories store since she is also from ND. She is very personable and was very nice to deal with. Your dealership is a very impressive facility, and everyone I met was very professional. More

After transfering our dealership from Des Moines to Wyzata and after purchasing a couple of Lexus from Ty Oprish and having them serviced by Tom Bennett, we give this dealership an A+. We drove our L Wyzata and after purchasing a couple of Lexus from Ty Oprish and having them serviced by Tom Bennett, we give this dealership an A+. We drove our Lexus SUV to Vegas and used the wrong Lexus key -- Tom Bennett and his staff worked through our problem without any towing or expense. We were thinkng about trading our SUV and our salesman (Ty Oprish) had a day off and found out we were in town and came to the dealership and with his consultation purchased a beautiful 2010 Cyclone colored SUV. These guys believe in the Lexus quality and believe that friendliness is tied in with quality of work. WILL BE BACK. Gary and Sandy More

When I went to Lexus of Wayzata, I was impressed by how Mike Gleason welcome me and talk about what he can do to help achieve my goal of finding my next car. I've explained to Mike that I am looking at pur Mike Gleason welcome me and talk about what he can do to help achieve my goal of finding my next car. I've explained to Mike that I am looking at purchasing a used car and would like to test drive a few. He was very helpful and accommodating to my needs. He was very professional and on top of everything. He was an excellent and outstanding sales person who you can trust of what you can get out of your money. Financing went thru with no problems. Mike took care of everything, detailed and prep the car I purchased in time for delivery. I have a nice 2004 Lexus S330 that looks new and polished and in excellent condition. I was very pleased and satisfied.I have recommended him to several friends who plans on purchasing a Lexus soon. Please don't hesitate to ask for Mike Gleason at Lexus of Wayzata branch when you plan to purchase a Lexus car in the future.Thank you Mike! More

I bought my vehicle new from Lexus of Wayzata and have had the service work done there. I have never had a problem. Work is done promptly and appointments are always convenient for me. The staff seems to had the service work done there. I have never had a problem. Work is done promptly and appointments are always convenient for me. The staff seems to go out of their way to make sure the customer is treated very well. More

Tip #1 (for Lexus): when someone comes in with a Tip #1 (for Lexus): when someone comes in with a coupon/is not a frequent service customer you should provide customer service well beyond what is a Tip #1 (for Lexus): when someone comes in with a coupon/is not a frequent service customer you should provide customer service well beyond what is already expected. You will only win if you can make this customer a regular. Tip #2 (for Lexus): customer service is the only thing that differentiates you from the competition. Remember that. Tip #3: (for Lexus): if you can't make a service deadline, then don't set them. Else, the customer should be compensated. More