Lexus of Wayzata

I was not impressed with the "take it or leave it" pricing. I thought it was quite arrogant. The service department was very nice to work with. it" pricing. I thought it was quite arrogant. The service department was very nice to work with. More

Timm Bastyr was recommended to us by a friend who had purchased several Lexus from him. We found the purchasing experience to be very easy and were completely satisfied with how we were treated, not only purchased several Lexus from him. We found the purchasing experience to be very easy and were completely satisfied with how we were treated, not only by Timm, but by the whole Lexus of Wayzata team. Timm did an excellent job of explaining all the features of our new ES350, and made sure we were comfortable with all the bells and whistles before we drove it out the door. We hope to do business with him again in the future. More

I had a great sales experience working with Gary Anderson on my new ES350. Gary was friendly and knowledgeable about the vehicles. There was no pressure and Gary did a thorough job of reviewing the feature on my new ES350. Gary was friendly and knowledgeable about the vehicles. There was no pressure and Gary did a thorough job of reviewing the features and demonstrating all aspects of the technology. The service experience has also been great. I enjoy the quiet and comfortable customer lounge and the nice selection of refreshments while you wait! More

Our car-buying experience with Lexus of Wayzata, and Our car-buying experience with Lexus of Wayzata, and particularly with Jon Stusse, was a good one. Jon’s professionalism, calm demeanor and can- Our car-buying experience with Lexus of Wayzata, and particularly with Jon Stusse, was a good one. Jon’s professionalism, calm demeanor and can-do approach made all of our interactions positive. What may have made our experience somewhat out of the ordinary was the extended time period involved. From the time we met at the Minneapolis Auto Show in March, to ordering in April, and through delivery in August, Jon made it a point to keep us up to date on the status of Lexus’ production of 2013 RX models with the feature that is of great importance to us, the Blind Spot Monitor. By the way, it was worth waiting for. We appreciate the way Jon kept in touch with us and his straightforward approach to the selling process. His detailed knowledge of the vehicle also helped us throughout the process and at delivery. It was a pleasure dealing with Jon, and we look forward to an ongoing positive relationship with Lexus of Wayzata. More

Jon did a great job! It took us over 2.5 months to decide what car we were going to buy. Jon kept us informed and answered all our questions. He was professional and helpful throughout the process. Negotiati what car we were going to buy. Jon kept us informed and answered all our questions. He was professional and helpful throughout the process. Negotiation was pleasant and we never felt pressured. Great experience all the way though. We will use Jon to buy again. We love our new GS350! Thank you for all your help! More

John did an outstanding job putting together the deal for our new Rx350. He is highly professional and personable. This is our second car we have bought with Johns help. These are great cars and great people our new Rx350. He is highly professional and personable. This is our second car we have bought with Johns help. These are great cars and great people to sell them like John Stusse. Thanks John for getting the car and the deal we wanted. More

Loved my experience. Dave was professional throughout my interactions with him. My inquiries were often done over email, primarily due to my distance from the dealership and busy work hours... and was freq interactions with him. My inquiries were often done over email, primarily due to my distance from the dealership and busy work hours... and was frequently surprised at how quickly Dave replied. Information provided was always accurate, timely, and thorough. As far as options with my vehicle, Dave was very honest about options that he highly recommended, and options he would forego. At the time of vehicle pick-up, I spent time with a specialist who was exceedingly professional, and was able to answer ANY question I had about any particular feature. Honestly, this somwhat surprised me, as I was trying to figure out if there was anything she wouldn't know about... there wasn't. I was extremely impressed with how thoroughly she knew the vehicle. I've never felt like I understand a vehicle so well immediately after purhase. I also left the dealership feeling very comfortable contacting Lexus with any concerns or questions that may arise. I can only say that I would purchase the vehicle with Lexus of Wayzata again, and, in fact, plan to. More

This is the second car I've purchased from Ignacio and Lexus of Wayzata. Background: This time, I/We purchased a 2009 Lexus IS 250 AWD certified pre owned (CPO) with low miles for my wife. I also bou Lexus of Wayzata. Background: This time, I/We purchased a 2009 Lexus IS 250 AWD certified pre owned (CPO) with low miles for my wife. I also bought an extension to the CPO warranty up to 5 years / 125 k miles. Just FYI - This is an exclusionary warranty and needs to be purchased at point of sale only. The downside is that it is not transferable, but that is a Lexus issue and not the fault of the dealer. Assessment of salesperson: The sales experience was excellent. I would rate Ignacio as a 10/10 on each of the following points – easygoing, knowledgeable, easy to work with, NON rushed, NON pushy, went out of his way to provide information and pricing, EXCELLENT after sales service, help with learning the car’s functionality. In fact, I told my friend about the deal and he bought a GS350 AWD from Ignacio two days after I bought this car. Assessment of finance manager: I would rate the dealer’s finance manager (Scott) as 10/10. I know a lot about cars and I really appreciate the fact that although several products were showcased, none were forced onto me and in fact, he was actually trying to get me all I needed, and not necessarily what the dealer wanted to sell. THIS is a good reason why customers come back to this dealership – I did! Assessment of dealership: The dealership was extremely clean; the facilities for both sales as well as service customers are excellent. They offer good quality coffee, wireless and plush seating so I could actually get work done during one of my service appointments. Assessment of pricing/financing: The pricing was fair and I think I got a good deal. In addition, the car was a lease return and the first owner purchased it from the same dealer. I already had my own financing, so I did not use Lexus Financial Services. Hence, I cannot comment on financing. Conclusion: In short, I consider the overall experience as divided into salesperson, price, service, the finance manager and the overall dealership. I am not a person to hand out full scores easily, but in this case, I would make an exception. I would rate everyone and everything 10/10 at Lexus of Wayzata, the salesperson Ignacio, the finance manager Scott and the overall experience. More

I was parting ways with my 2004 BMW 330xi, and was looking for a upgrade. It was a Saturday and we had been to a slew of other dealerships and was in the market for a Lexus. As we were driving down th looking for a upgrade. It was a Saturday and we had been to a slew of other dealerships and was in the market for a Lexus. As we were driving down the highway, we spotted Lexus of Wayzata. We figured the place was closed, being that it was around 7 o' clock, but we decided to take a look and check out their inventory. As we we arrive we noticed that the place was in fact closed but Russell approached us out in the lot and asked if we had any questions at all. I said I was just looking and I knew that they had just closed so I didn't want to take up any of his time, so I asked for his card so that I could stop by on Monday. The following Monday, I went to a slew of other dealerships, and still hadn't found, "the one". So again last stop, I went to Lexus of Wayzata. As soon as I walked in, I instantly felt welcome. At no point did I get the snooty, pretentious feel that you get at some luxury dealerships. So I requested to see Russell. As soon as he was available, I was greeted with a handshake, and a smile, and he asked what he could help me out with. I gave Russell a ballpark idea of where I wanted my monthly payments to be, and what I could afford. We looked through the inventory and we landed on a Lexus 2006 GS300. We test drove it and it was solid. Everything was there. The customer service, the ideal car, cost, and all the perks. I was sold. After a few weeks of the purchase I noticed that there was some bubbling on the rims. I gave Russell a call and notified him of the situation and I wanted to know if there was anything that we could work out. The rims unfortunately were not covered under warranty, so I was expecting to pay a little out of pocket. Russell said he would talk to his manager and see what he could do. I was expecting to be denied service and end up paying for the rims to be refinished. Russell gave me a call a few minutes later and explained that they would cover the cost of the rims 100%. Overall, was floored with my entire experience at Lexus of Wayzata. Especially coming from Russel. Not only does he understand the idea of customer service, but also understands the idea of building a relationship with the people he comes in contact with. Very personal, great attitude, and knows how to treat a customer. More

I would like to thank Jon and the staff on the pleasurable and stress free experience. I had visited a number of dealerships in the Twin Cities and your dealership provided the best experience of pleasurable and stress free experience. I had visited a number of dealerships in the Twin Cities and your dealership provided the best experience of them all and helped me make my decision on my first Lexus. During the initial discussions about the vehicle selection, I had a number of specific requests and Jon was able to find the vehicle which fitted my requests easily and quickly. Jon was very helpful in answering all my numerous questions about the vehicle and it was greatly appreciated. I also enjoyed the new owner luncheon where the staff discussed numerous vehicle topics and services. The presentation was very informative and provided demonstrations. I would recommend Jon to anyone looking for a great vehicle and excellent service. More