Lexus of Wayzata

Great buying experience. Puts customer first. Very good at helping you through the full process Puts customer first. Very good at helping you through the full process More

Lexus of Wayzata does excellent work. Celeste is easy to work with. She explains the services Lexus will do and what the estimated cost will be. After the service is complete she points o Celeste is easy to work with. She explains the services Lexus will do and what the estimated cost will be. After the service is complete she points out what the service team noticed and what service needs to be done in the future. More

Very efficient. Very friendly and accommodating. Lisa, Jon, and Smiley were an awesome team.Great job. Very friendly and accommodating. Lisa, Jon, and Smiley were an awesome team.Great job. More

Very friendly staff. Our sales rep Michael was able to answer all questions and I was impressed with his professionalism. He was great. Our sales rep Michael was able to answer all questions and I was impressed with his professionalism. He was great. More

Natasha was an excellent adviser, but I’m not happy with the charges. I’ll not buy another of your expensive warranties that doesn’t seem to cover issues during the warranty period. the charges. I’ll not buy another of your expensive warranties that doesn’t seem to cover issues during the warranty period. More

As always great communication and quality service. I really enjoy and appreciate the level of professionalism from virtually everyone I interface with! I really enjoy and appreciate the level of professionalism from virtually everyone I interface with! More

The service is always done quickly and well. The people are friendly and courteous!and it’s a pleasant place to wait. The people are friendly and courteous!and it’s a pleasant place to wait. More

Recent 5000 mile standard service appointment with service campaign repair. Slow and chaotic check in process. It took one hour to check in, register, obtain loaner. Was told no mention of service cam service campaign repair. Slow and chaotic check in process. It took one hour to check in, register, obtain loaner. Was told no mention of service campaign on appointment notes, even though it was requested at the time of the call as we live 75 miles from dealership. Was told by staff that a loaner is not generally allowed for 5000 service work, even though that was offered by staff at the time of the call to schedule. Told me the appointment would be 60-90 minutes, but then stated we should not come back until 1 pm, three hours after appointment time. Before leaving service rep said actually, we will call you, it could be after 1 pm. It was ready at 1:30 when we went back to the dealership to check without a call/text. Car wash not working. More

Everything went smoothly, friendly people, great lounge, car clean in and out, found some things that need to be done in the spring. car clean in and out, found some things that need to be done in the spring. More

Excellent service staff. Work was done efficiently. Our vehicle was ready as promised. The lounge was a comfortable place to wait. Work was done efficiently. Our vehicle was ready as promised. The lounge was a comfortable place to wait. More