Lexus of Wesley Chapel

Tim was professional and knowledgeable of the car and warrantees. I would recommend Tim to anyone buying a Lexus. It was truly the best experience I have had buying a car. Thank you warrantees. I would recommend Tim to anyone buying a Lexus. It was truly the best experience I have had buying a car. Thank you More

I would like to thanks Nicholas Franceschelli for all the help and support during the process of my vehicle purchase. As you guys know there is a shortage of cars and he did the impossible to get my a new 20 help and support during the process of my vehicle purchase. As you guys know there is a shortage of cars and he did the impossible to get my a new 2022 NX 350h. With the specifications I was looking for. This is our second Lexus we bought from this dealership and I will go back specially if Nicholas Franceschelli is the lexus sales representative. More

Love Arianna. She was so helpful, and patient. Listened to my wants and delivered. Couldn’t be happier! She was so helpful, and patient. Listened to my wants and delivered. Couldn’t be happier! More

Tyler Peck was a wonderful salesman, honest & straight forward and informative Everyone worked together to put it together forward and informative Everyone worked together to put it together More

Johnny was very helpful with everything. Glad we were able to make a deal. Thanks so much! Glad we were able to make a deal. Thanks so much! More

Tim and Mary were both extremely professional and forthcoming during our negotiations -which made this a great experience. The dealer had made an error during the negotiations and they graciously hon forthcoming during our negotiations -which made this a great experience. The dealer had made an error during the negotiations and they graciously honored their mistake -yet another example of their professionalism—unlike many of the other dealers in the area. I am looking forward to using their services in the future. More

I bought my first Lexus, an RX 350, at Wesley Chapel in 2019. I have returned every 5000 miles for routine maintenance. I am a heavy commuter, and had put over 130,000 miles on my 2019 Lexus when I was in 2019. I have returned every 5000 miles for routine maintenance. I am a heavy commuter, and had put over 130,000 miles on my 2019 Lexus when I was in an accident on the interstate last month, which totaled my car. I immediately returned to Lexus Of Wesley Chapel and Tim Smith to put me back in to another RX 350. This is the first time I have ever bought the same car twice by choice! The whole crew at Wesley Chapel (from the greeter in service to the complimentary cafe workers) has made me a loyal customer! I highly recommend Tim Smith for sales and Christian Popp for service at Lexus of Wesley Chapel! More

Bought a new 2022 RX 350. After 7 months I noticed a the driver side tire losing pressure. I called and scheduled service. While waiting they sent what I thought was a cool br After 7 months I noticed a the driver side tire losing pressure. I called and scheduled service. While waiting they sent what I thought was a cool breakdown of the problem. In a browser it showed pictures of a nail in the side of the tire, too close to the rim, so they deemed it needed to be replaced. Explicitly stated on the form, that it asked me to approve, was estimated cost of $0.00 and the words 'No Charge'. I thought great! And approved it. After the work was completed I received a bill for $400. When I questioned it, the service advisor was confused and said it might be a bug in their system so he went to ask his manager Christian. The advisor came back and said his manager is not aware of any bug and said I needed to pay to get the car back. I thought it was weird the manager didn't talk to me directly. Seems like the kind of thing managers are for... I said what if I wanted to take that estimate somewhere else and get it cheaper had I known it was $400? The advisor said well if you want to do that you can wait and we'll put your old tire back on. I felt like I was being respectful and reasonable but that response was pretty unprofessional. I didn't have time to wait so I felt pressured to sign. Why didn't the dealership just honor their mistake? Wasn't about $, was about principal. I had a great experience buying and the worst going to service. First and last time getting a Lexus. More

Charles: Your represent Lexus of Wesley Chapel in a very professional, outstanding manner and you go beyond what a normal client would expect. I felt so much at ease with you because you are thorough & cou professional, outstanding manner and you go beyond what a normal client would expect. I felt so much at ease with you because you are thorough & courteous, a real gem. I was not going to buy a car when I went in for service, I was sold on what you told me and I am happy I got a new car. You are the best sales rep I have ever had. My thanks to you and the owner of Lexus of Wesley Chapel More

Great service - no pressure salesman Johnny found the car I wanted and made it affordable!!! car I wanted and made it affordable!!! More