Lexus of Wichita

Car Buying Naivete I had surmised that since this dealership did not pay their salespeople commission, that they were on salary. Either commission or salary would give I had surmised that since this dealership did not pay their salespeople commission, that they were on salary. Either commission or salary would give us great service. Right? Not so fast. Actually, I believe they work on a quota system, be it price or quantity driven. That disappointed me. When we first visited the dealership, the service was exceptional. We already knew the car we wanted, and our salesman was great! We wanted to get the car reviewed by our mechanic, drive it ourselves, etc. The second and third visits were handled by other than our salesman, who was trying to sell other buyers a car. Having a real estate background, writing the contract would certainly interest the salesperson. Not in the car business if they are with a new client. Again, that was handled by someone else. The two provisions I had asked my salesman to include in the contract, were not. This may be standard car sales service, but was not what I was expecting. We always advised him of when we would be coming, yet found that one in the hand was not worth more than two in the bush. More

Family SUV purchase This is the second car I have purchased from Vy. We needed a family SUV and the this dealership had the perfect one! The process from test drive to This is the second car I have purchased from Vy. We needed a family SUV and the this dealership had the perfect one! The process from test drive to paperwork was easy. More

Schwartz - purchase of GX 460 We worked with Vy to find a Lexus GX 460. This is our first Lexus. Vy is an excellent communicator, attention to detail, works well with the busines We worked with Vy to find a Lexus GX 460. This is our first Lexus. Vy is an excellent communicator, attention to detail, works well with the business office of the dealership, and worked hard to find the car we wanted. That car was not on the lot and he had to work to locate it elsewhere. He was relentless. The first option was sold before he could secure it but he quickly had another option identified after further searching. And delivery was coordinated as we live in KC - meeting half way between Wichita and KC was convenient for us. The distance was never an issue and the service won out over buying local. The mugs and cookies were a nice touch that we noticed and appreciated. We feel we got a fair value for it trade and the lack of having to negotiate was a positive. Overall a very positive buying experience. More

Excellent Vy was excellent to work with, very professional, knowledgeable, and great attention to detail. We will definitely recommend him and this dealership Vy was excellent to work with, very professional, knowledgeable, and great attention to detail. We will definitely recommend him and this dealership to friends and family. More

Professional and enjoyable...as always! I recently purchased my twelfth Lexus from this Wichita location. I have always been pleased with the manner in which I have been treated before, duri I recently purchased my twelfth Lexus from this Wichita location. I have always been pleased with the manner in which I have been treated before, during, and after my purchase. Being a female, this is very important to me. I never had the opportunity to work with Vy, but was very happy to find that the transaction was as pleasant as the previous ones. Vy was very attentive to any questions or concerns I had about my new vehicle. He has even made follow up calls to make sure I didn't have any questions. This is a changing world, and much has changed in recent months, but I am happy to see that the level of service that I have known for years still continues at the new dealership. I love my new GS-F, but when it's time for my thirteen Lexus, I am sure it will be purchased from Lexus of Wichita and Vy Nguyen. More

Amazing car buying experience! We couldn’t have had a better car buying experience at Walser Lexus of Wichita! Lance helped us out and was outstanding! He helped us find the right v We couldn’t have had a better car buying experience at Walser Lexus of Wichita! Lance helped us out and was outstanding! He helped us find the right vehicle, at our budget with the utmost professionalism. We would 100% buy our next vehicle with Lance at Walser! More

Vy was great to work with, as always. Vy was great to work with and, as always, quick to respond and very professional. We’d come back to work with him again, as we are out of town and st Vy was great to work with and, as always, quick to respond and very professional. We’d come back to work with him again, as we are out of town and still chose to buy a car through him. More

Friendly Dealership Thank you to Scott, the GM, for taking the time to show us the models and telling us the differences as well as being patient in the cold weather. We Thank you to Scott, the GM, for taking the time to show us the models and telling us the differences as well as being patient in the cold weather. We appreciate it! Thank you to Lance for the patience with all of the documents during closing time as well! More

Timely service with great customer service We went out late Saturday - considered the purchase Sunday - and purchased the car Monday after work- our salesman Taylor was professional, courteous, We went out late Saturday - considered the purchase Sunday - and purchased the car Monday after work- our salesman Taylor was professional, courteous, and knowledgeable and took his time with us to answer all of our questions - I hope he’s there for our next car purchase too! More

Very professional Vy was very professional, everyone I came in contact with was wonderful. The price was competitive, a very nice car buying experience over all. Than Vy was very professional, everyone I came in contact with was wonderful. The price was competitive, a very nice car buying experience over all. Thank you More