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Lexus of Wilmington

Wilmington, DE

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Employees
Reviews
Vehicles
4.7
653 Reviews
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2100 Pennsylvania Avenue

Wilmington, DE

19806

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Showing 653 reviews

February 17, 2024

My experience at Lexus on this service visit was very good. I am pleased with my experience with Mr. Grant and I appreciated his kindness and professionalism. More

by jarmon214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Grant, Rob Payson
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Feb 19, 2024 -

Lexus of Wilmington responded

Jarmon, we're glad to know that your service visit at Koons Lexus of Wilmington was a positive one and you appreciated Mr. Grant's professionalism! Thank you for sharing this with us.

Helpful
February 08, 2024

My rep was awesome. . Very knowledgeable and patience. This is 3rd car and each time is a better experience More

by PhillyBlueMagic
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donna Griffith, Jesus Colon
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Feb 08, 2024 -

Lexus of Wilmington responded

We're delighted to know that you had an awesome experience with our representative at Koons Lexus of Wilmington! It's great to see your continued trust in us. Here's to many more positive experiences ahead!

Helpful
February 02, 2024

A special thanks to Jesus Colon for helping us with the purchase of our Lexus.The entire staff was fantastic from start to finish.I highly recommend Koons Lexus More

by kycarlino
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Gallia, Jesus Colon
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Feb 02, 2024 -

Lexus of Wilmington responded

Thanks for the recommendation! We're glad to know that Jesus and our team at Koons Lexus of Wilmington provided a fantastic experience. Enjoy your new Lexus!

Helpful
January 31, 2024

Very professional. Well organized. Very clean. Great customer service. Make you feel very welcome. Explained service to detail. More

by Mtdolfan54
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Clyde torrence
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Feb 01, 2024 -

Lexus of Wilmington responded

We're glad to know you found our team at Koons Lexus of Wilmington professional and welcoming. We always aim for a top-notch customer experience! Thanks for the review.

Helpful
January 26, 2024

Clyde was very professional. Although I was 20 minutes early they took me right away and had my car serviced in about 1 hour. Exceptional service! More

by pga93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clyde Torrence
Report | Print
Jan 28, 2024 -

Lexus of Wilmington responded

We're glad to know that you had a great experience with our team at Koons Lexus of Wilmington! Thanks for the shout-out about Clyde and our service department, we will be sure to pass along your kind words. We appreciate your feedback and look forward to seeing you again! Take care!

Helpful
January 12, 2024

Marty was excellent and communicated well. I will recommend Marty to my many friends and family. More

by Jglittle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marty Ervin
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Jan 12, 2024 -

Lexus of Wilmington responded

It's great to hear that Mary was helpful! Thank you for your kind words and five-star review of Koons Lexus of Wilmington. We look forward to assisting you next time!

Helpful
January 06, 2024

Customer service is excellent, Darryl was very professional and very patient as well as Dwight in finance More

by EL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dwight - , DARRYL ELI NEWMAN
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Jan 08, 2024 -

Lexus of Wilmington responded

We're delighted to know that Darryl and Dwight provided excellent service during your visit at Koons Lexus of Wilmington. We appreciate the positive feedback!

Helpful
December 29, 2023

Everyone was very professional and personable. They took great care in providing excellent service and satisfaction. More

by tcquadd
Recommend Dealer
Yes
Employees Worked With
Drew Saksa
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Jan 02, 2024 -

Lexus of Wilmington responded

We're glad to know you had a positive experience with our team at Koons Lexus of Wilmington. We strive for professionalism and personable service, so it's great to see that reflected in your visit!

Helpful
December 12, 2023

As always, I working with Donna Griffith each time I come to Lexus...great customer service! More

by colleenbiddle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donna Griffith
Report | Print
Dec 12, 2023 -

Lexus of Wilmington responded

Thank you, Colleen, for stopping by to leave Donna and Koons Lexus of Wilmington a wonderful review! Enjoy your new ride!

Helpful
December 09, 2023

My rating reflects the Great service provided by Drew Saksa. The information requested and test driving the model vehicles we had settled on was easy. More

by Joe C
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan White ? Finance / Abu delivery, Drew Saksa, James White
Report | Print
Dec 11, 2023 -

Lexus of Wilmington responded

Joe, we're glad to know Drew was able to provide you with great service and make your experience at Koons Lexus of Wilmington a smooth one. Thanks for the review!

Helpful
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