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Liberty Subaru

Emerson, NJ

4.9
6,003 Reviews
As a family owned & operated organization, the Liberty dealerships are second to none. Whether you're in the market for a Subaru, Kia, Hyundai, or a Certified Pre-Owned vehicle, Liberty makes it easy. At Liberty Subaru in Emerson, NJ (formerly Oradell, NJ), Liberty Hyundai in Mahwah, NJ, & Liberty Kia in Ramsey, NJ our Customer Satisfaction scores in both sales & service are consistently higher than those of our competitors...we're committed to your satisfaction! That commitment doesn't end when you pick up your vehicle. We realize that purchasing a new vehicle is a large investment, and we're determined to help you get the most out of your ownership experience. With Early Bird drop off, and after hours service pickup, late night service hours, FREE loaner vehicles, and competitive service pricing, maintaining your vehicle with us couldn't be easier. All of our technicians are factory certified, and have access to all the latest equipment to keep your vehicle running at peak efficiency.
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55 Kinderkamack Rd

Emerson, NJ

07630

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Showing 6,003 reviews

June 14, 2021

Just purchased a used Crosstrek for my daughter's 17th birthday. Anthony and his team at Liberty Subaru were great in every respect. No pressure, no haggle, no hassle. I will certainly return -- despit More

by Kevin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Portee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cirillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2021

I have been purchasing cars for over 30 years, and my experience with Liberty Subaru and John Clarke is by far the best. Highly recommended! The reviews speak for themselves, and Liberty Subaru lives u More

by Mark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Portee
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2021

It was a really great pleasure dealing with Dan and Tom I love my new car I will definitely be recommending this dealership to my family and friends. More

by Ula
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Portee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Rovelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Liberty Subaru responded

We understand it's a big decision where you purchase your car from, and are grateful to have been chosen! Thank you for your kind words about Dan & Tom! We look forward to seeing you again!

June 11, 2021

Working with Dan at Liberty Subaru was delightful. He is knowledgeable, polite, and comforting. At times, it felt as though I was working with a relative. He came highly recommended by a few friends and I w More

by Jiggy248
Recommend Dealer
Yes
Employees Worked With
Tom Portee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Rovelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Liberty Subaru responded

Thanks for the positive-star rating! We strive to deliver a great experience to all of our valued customers, and it sounds like Dan was able to do just that! You recommendation is sincerely appreciated! Enjoy your brand new Subaru!

June 11, 2021

We have bought several cars from Liberty Subaru. Their prices are always fair with no haggling. Their service department has always been very helpful and easy to deal with. More

by subaru customer
Recommend Dealer
Yes
Employees Worked With
Jeff Wangerin
Jun 15, 2021 -

Liberty Subaru responded

Thank you! We take our reviews seriously and are delighted to hear about your visit with Jeff! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 10, 2021

Hate to do this. I rarely write reviews and have never had to edit one. But, my experience with Liberty Subaru since purchasing my vehicle has been highly disappointing and I can't stand behind the 5 star More

by seantkelly9
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Clarke
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Finkel
May 27, 2021 -

Liberty Subaru responded

Thank you for your five-star rating and kind words about John! It is wonderful to know that he made your experience a pleasant one! We look forward to seeing you again, and please let us know if you have any additional questions. Take care!

Oct 02, 2021 -

Liberty Subaru responded

Hello, Sean...thank you for sharing your feedback. I'm sorry that you felt the need to update your original 5 star review. I've checked our service history, and I do not see that you've been back with your car to have your low fluids concern addressed, so unfortunately I'm unable to address that c omment. Our vehicles do indeed go through a thorough 152 point certification process, so everything should 100% ready to go when you took delivery. If that was not the case, we definitely need to know about it, and will certainly make it right. Unfortunately, the "fees and charges" that you're referring to are not ours...the cost of titling and registering your vehicle come from the state...NJ in your case. We do our best to make sure that our customers are aware that we'll be titling and registering your vehicle, and paying these fees on your behalf, and that when you pick up your registration, you'll reimburse those costs (exactly what we paid on your behalf). That way, whether you wait on line at MVC or we do it for you, the cost is the same. We do this in two different ways...on the buyers order, there's a dedicated signature box that states "Subsequent to deliver of vehicle Dealer will invoice Customer for the actual costs of titling and registering the vehicle. Customer agrees to pay the charges." The second measure we take is in the form of a separate signed document dedicated to this disclosure which states "Liberty Subaru will perform all Motor Vehicle work pertaining to the purchase of your vehicle. We do not estimate Motor Vehicle charges and the cost of your temporary registration, permanent registration, title, and license plates are not part of your buyers order. I understand that when the permanent registration is received by the dealership I will received a receipt detailing the charges associated with the transaction and I agree to reimburse Liberty Subaru for this transaction performed on my behalf." These measures are taken in an effort to eliminate the "unexpected" nature of the MV reimbursement by making sure our customers are aware of how these fees are handled up front. I'm sorry that you felt that these charges were unexpected, but we do feel that your signatures on both of these disclosures indicate your understanding.

June 10, 2021

Very honest salesman and shopper friendly! Daniel knew what my needs were and did not play with numbers! This is second time buying from him and I highly recommend him if you need a Subaru car. More

by ki_um
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rovelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Liberty Subaru responded

We are delighted to see that Dan was able to exceed your expectations during your recent visit! Please let us know if you have any additional questions about services you received and thank you for your recommendation!

June 10, 2021

The dealer facility is clean and neat, organized, people are friendly and helpful. We worked with Daniel Rovelli, he is the best sale person we ever worked with, very helpful and customer oriented. He helpe More

by Colin
Recommend Dealer
Yes
Employees Worked With
Rob Bontemps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Rovelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2021

Great experience at the dealership, the sales team & Joe Demiglio did a great follow up after my first visit to the dealership, Joe was able to help me secure a good lease deal on a new outback! Very happy More

by Riuras
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Demiglio
June 10, 2021

I spoke with Brian over the phone to begin buying the Outback I was interested in. After a very brief conversation and the best price offered from the 5 dealers I spoke with, we went in and purchased the More

by No
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Goon
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