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Liberty Subaru

Emerson, NJ

4.9
5,969 Reviews
As a family owned & operated organization, the Liberty dealerships are second to none. Whether you're in the market for a Subaru, Kia, Hyundai, or a Certified Pre-Owned vehicle, Liberty makes it easy. At Liberty Subaru in Emerson, NJ (formerly Oradell, NJ), Liberty Hyundai in Mahwah, NJ, & Liberty Kia in Ramsey, NJ our Customer Satisfaction scores in both sales & service are consistently higher than those of our competitors...we're committed to your satisfaction! That commitment doesn't end when you pick up your vehicle. We realize that purchasing a new vehicle is a large investment, and we're determined to help you get the most out of your ownership experience. With Early Bird drop off, and after hours service pickup, late night service hours, FREE loaner vehicles, and competitive service pricing, maintaining your vehicle with us couldn't be easier. All of our technicians are factory certified, and have access to all the latest equipment to keep your vehicle running at peak efficiency.
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55 Kinderkamack Rd

Emerson, NJ

07630

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Showing 5,969 reviews

July 31, 2017

Subaru First time I have ever leased a car. Working with Mr. Gallo was a very good experience. -Mike does not pressure you to purchase a vehicle. -He guides a person to what best meet his or More

by AimeePaez4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gallo
Aug 31, 2017 -

Liberty Subaru responded

We hope you are enjoying your new Subaru, and happy to hear Mike was able to assist you through the process. If you have any questions please don't hesitate to call, we hope to see you back again! Thank you for your review!

July 31, 2017

A transaction without seller's pressure! Ask for Dan Rovelli The sales representative Dan Rovelli was everything you would want when you go to a dealership to buy a car. He arranged a test drive immediately when More

by AdrianB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rovelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2017 -

Liberty Subaru responded

We are so happy to hear you love your Outback, and had such a pleasant experience with Dan!! We strive to make our customers feel as comfortable as possible while making a decision, and leave our dealership satisfied! If you have any questions about your new car, please feel free to give us a call. We appreciate your review and recommendation, and hope to see you back again!

July 30, 2017

Outback Purchase with John Clarke at Liberty Subaru I had a great experience learning about the Outback, reaching agreement on a price, and receiving delivery. I highly recommend John Clarke of Liberty More

by Gary D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Portee
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2017 -

Liberty Subaru responded

Thank you for recommending John, we hope that you are enjoying your Outback! Please give us a call if you have any further questions, we hope to see you back again!

July 30, 2017

John Clarke at Liberty Subaru is a gem! A couple of days ago, we wandered into Liberty Subaru. (Earlier in the day, we'd visited other car dealerships and hadn't found anything that lit a More

by MissyH
Recommend Dealer
Yes
Employees Worked With
Aug 30, 2017 -

Liberty Subaru responded

We are so happy to hear John helped you find a car that you both can enjoy for years! We hope that you are loving it, and if you have any questions please don't hesitate to give us a call. Thank you so much for sharing your experience, we hope to see you back again!

July 29, 2017

Best Dealership Experience In 40 Years - Angelo Brian coordinated the delivery of my new Forester with perfection. The day we picked up the car went without a hitch. His technical review of every More

by Tree Hugger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Goon
Aug 30, 2017 -

Liberty Subaru responded

We hope you are enjoying your Forester, and happy to hear about your experience with Brian. Please don't hesitate to give us a call if you have any questions, we hope to see you back again! Thank you for the feedback!

July 29, 2017

Best expierences in buying a new vehicle! We traveled from Central Jersey to Bergen County. We worked with salesman John Clarke. We leased a 2018 Subaru Forester. John was extremely helpful a More

by Sandy4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Bontemps
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2017 -

Liberty Subaru responded

We are so happy to hear this was your best experience, and we hope you are enjoying your new Forester! Please give us a call if you have any questions, we thank you for your review!

July 28, 2017

Scammers!! The people who sold me the car were nice and worked with me very little on price however they scammed me on the warranty for my vehicle. I paid an ext More

by Ryguy45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephen Albanese
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Finkel, Bob Osterlof, Augie Ercolino, Chris Armeli, Bryan Vignali
Jul 29, 2017 -

Liberty Subaru responded

Hello, Ryguy45...thank you for taking the time to leave feedback on your phone call with Bob. If he came off as being "rude" during your conversation, and "talking to (you) like (you're) an idiot", that certainly was not his intention. When you called, you let us know that your clutch was slipping. What Bob was trying to convey is that the clutch is a wear item (similar to windshield wipers, tires, and brake pads), and is only covered for 3 years or 36,000 miles...whichever comes first. The rest of your transmission components (hydraulic system, gears, bearings, etc.) are covered under your service plan, but if the clutch is slipping, it's likely not due to a failure of these other parts. He wanted to be upfront and ensure that the right expectation was set for your visit...it wouldn't be fair to you if he were to spring this type of information on you AFTER your car has been disassembled. Since your car hasn't been here for us to confirm what is actually causing your clutch to slip, my recommendation is that you re-schedule your appointment so that we can figure out exactly what's going on...right now, we're speculating based on a phone conversation. If we discover that clutch is the cause of your issue, given the fact that you've only had the car for a year and have only put about 10,000 miles on it since you bought it, I'm confident that we can get you taken care of. If you'd prefer not to work with Bob, ask to speak with Chris or Bryan...I'll make sure they're expecting your call.

July 27, 2017

Great service, great car!! leasing Subaru Out back for a second round, love it and I'm thinking about buying off after the lease is over for my son in college!! More

by Dong Hoon Shin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gallo
Aug 30, 2017 -

Liberty Subaru responded

That's a very thoughtful idea for your son! Thank you for your review, we are so happy to hear you love your Outback!

July 27, 2017

Subaru family Liberty Subaru was highly recommended to my wife and I by both my father and father-in-law, who have both bought many cars at this dealership. Our ex More

by Runner1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Wangerin
Aug 30, 2017 -

Liberty Subaru responded

Welcome to the Liberty Subaru family, we hope you are enjoying your new Outback! We are so happy to hear you had a wonderful experience, and if you have any questions we are one call away. We appreciate your review, and hope to see you back again!

July 27, 2017

Fast, professional, responsive, excellent. I'm a repeat Subaru customer, but I live in NY, not NJ. I've previously used a different dealership closer to me, but didn't have a great experience w More

by davidjschloss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan "DJ" Meola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Bontemps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Rovelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2017 -

Liberty Subaru responded

We know it can get confusing with all the Dan's here! We are so happy to hear how smooth your experience went with our staff, and we hope that you are enjoying your new car! We thank you for recommending us, and look forward to seeing you back for the next one. Thank you for your review, we appreciate the feedback!

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