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Liberty Subaru

Emerson, NJ

4.9
5,995 Reviews
As a family owned & operated organization, the Liberty dealerships are second to none. Whether you're in the market for a Subaru, Kia, Hyundai, or a Certified Pre-Owned vehicle, Liberty makes it easy. At Liberty Subaru in Emerson, NJ (formerly Oradell, NJ), Liberty Hyundai in Mahwah, NJ, & Liberty Kia in Ramsey, NJ our Customer Satisfaction scores in both sales & service are consistently higher than those of our competitors...we're committed to your satisfaction! That commitment doesn't end when you pick up your vehicle. We realize that purchasing a new vehicle is a large investment, and we're determined to help you get the most out of your ownership experience. With Early Bird drop off, and after hours service pickup, late night service hours, FREE loaner vehicles, and competitive service pricing, maintaining your vehicle with us couldn't be easier. All of our technicians are factory certified, and have access to all the latest equipment to keep your vehicle running at peak efficiency.
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55 Kinderkamack Rd

Emerson, NJ

07630

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Showing 5,995 reviews

July 14, 2015

Clear communication Dave made the car purchase an easy process through: clear explanations, use of email to discuss matters on my time, and delivering on what was promise More

by JH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Finkel
Aug 03, 2015 -

Liberty Subaru responded

Hi, JH! Thank you for taking the time to leave a review!

July 12, 2015

Delightful Dealership I have been traveling approximately 40 minutes to have my Outback serviced at Liberty over the past year. My service experiences have been phenomenal More

by Nanagriff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Mark, Steve Klein
Jul 13, 2015 -

Liberty Subaru responded

Hi, Nanagriff! Thank you for taking the time to share your experience!

July 11, 2015

Professionalism at its Best! A friend recommended Liberty Subaru. He told me I should go in and see the sales manager, Dan. Dan was busy so Tom Quinn took care of me. Dan assured More

by Julesy52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Mark, Tom Quinn
Jul 13, 2015 -

Liberty Subaru responded

Hi, Julesy52! Thank you for leaving a review! Happy to hear your experience was as smooth as it should be!

July 09, 2015

Extremely Satisfied and beyond. I was recommended to this dealership, and to my sales person Dan L. What a perfect experience. You must know that before I was recommended to Dan I ha More

by LAURA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Mark
Jul 13, 2015 -

Liberty Subaru responded

Hi, Laura! Thank you for choosing Liberty Subaru!

July 07, 2015

30,000 service is a huge ripoff Compare what liberty does for their 30,000 mile service to what other deAlers do. Everywhere else does the cabin air. They basically topped off my flu More

by Carolyn
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Jul 07, 2015 -

Liberty Subaru responded

Hi, Carolyn- Thanks for taking the time to post a review...good, bad, or indifferent, this is how we grow and improve for our customers! Since our 30,000 Mile Major Service is based on the manufacturers recommendations, the comparison between what we include and what other dealers include should be very similar, if not identical. The difference will be what different shops charge for that service. Since we shop our competition (both Subaru dealers and independent shops) on a regular basis, I'm confident that our price for this service is very competitive, especially considering that we're using Genuine Subaru fluids and filters, and hand wash every car that comes in for service. I would like to clarify a few points: 1.) The fluids in your car (engine oil, coolant, transmission fluid, differential fluid, brake fluid, etc.) were REPLACED...not merely "topped off" as you mentioned. 2.) The price of a regular oil and filter service for your car is only $37...not $70 as you mentioned. You are correct, however, that $50 was deducted from the cost of your service. 3.) Subaru recommends that the cabin air filter is replaced once a year. Since some of our customers drive a lot and some drive much less, including that filter change in a mileage based service would result in some of our customers having it replaced more often than necessary, while others might not have it replaced often enough. This is why the cabin air filter is not included in our mileage based services. Finally, the employee that helped you is Nikki. When you arrived, Nikki reviewed the content of the 30,000 Mile Major Service as well as how much it would cost, and obtained your approval before the technician began working on your car...this is when you advised her that you didn't need the engine oil changed. I feel badly that you don't feel like you got your money's worth for this service, but I can assure you that the service was done completely by a Certified Subaru Technician using Genuine Subaru parts and fluids, at a very competitive price, and that your car was clean when you picked it up. I hope this information clears up any confusion, and I do hope to see you back in the future. Rick DeSilva General Manager Liberty Subaru

July 03, 2015

Honest and pleasant car buying experience! I don't purchase a car too often, and part of the reason is that I generally don't like the games that car dealers play. This is NOT the case at all w More

by lsl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 13, 2015 -

Liberty Subaru responded

Hi, lsl! Thank you for sharing your experience!

June 30, 2015

Best Car Experience This was by far the best dealership I went to in researching my new car. The salesman, Steve Klein, was very knowledgeable, friendly, courteous. He More

by G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Klein
Jul 13, 2015 -

Liberty Subaru responded

Hi, G! Thank you for taking the time to leave a review!

June 29, 2015

Best Car Experience I Ever Had! Rob put no pressure on me. He let me ask all the questions and was helpful, patient and understanding. A woman's voice is respected. More

by Suzy4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jonathan
Jul 13, 2015 -

Liberty Subaru responded

Hi, Suzy4! Thank you for taking the time to leave a review!

June 29, 2015

BEST EVER I did my ENTIRE deal in purchasing my 2015 Legacy over the phone,based on a very high recommendation of them. A DREAM COME TRUE! More

by Annie L
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Mark
Jul 13, 2015 -

Liberty Subaru responded

Hi, Annie L.! Thank you for sharing your experience! Happy to hear it went as smooth as it should!

June 28, 2015

Friendly and personal The entire car buying experience was made very comfortable and very personal. The sales associate, David Finkel, was very friendly and maintained exce More

by DionDJS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Finkel
Jul 13, 2015 -

Liberty Subaru responded

Hi, DionDJS-- We appreciate you taking the time to leave a review! Happy to hear it went as smooth as it should!

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