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Lithia Chrysler Jeep Dodge RAM of Billings - Service Center
Billings, MT
184 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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184 Reviews of Lithia Chrysler Jeep Dodge RAM of Billings - Service Center
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September 14, 2021
Always courteous and helpful. They are prompt and friendly all the time. Recommend this dealer for all your needs. friendly all the time. Recommend this dealer for all your needs. More
by funforalldanhouse
Employees Worked With
Other Employees :
Daryl Doney, Ryan Fasching
July 20, 2021
Everyone at Lithia has always been so helpful whenever I go into the dealership! Tammy in the service department always greets me with a smile and she always explains everything to me on what needs to be do go into the dealership! Tammy in the service department always greets me with a smile and she always explains everything to me on what needs to be done service wise before the service is completed. I love taking my vehicle to get serviced at Lithia! -Alisha More
by sublette2004
Employees Worked With
Tammy
June 25, 2021
Took a Durango in to get the heater core and the heater hoses replaced. They decided to also change the A/C evaporator. After a week in the shop picked the car up when told it was ready. Drove a couple hoses replaced. They decided to also change the A/C evaporator. After a week in the shop picked the car up when told it was ready. Drove a couple of miles and the A/C nonoperational. On further inspection the mechanic failed to reset the clock, check the radio for function, and replaced a hose clamp with a non OEM part. Immediately drove back to the dealer and has the service agent observe the lask of repair. Made arrangement to take the car back in the next week and picked it up several days later. Drove to Ft Peck and back the A/C worked OK. After sitting for 4 weeks dove the car with some friends on a Monday and the A/C was nonoperational. Took the vehicle in the next day, Tuesday, requesting the vehicle the next Monday so I could pick up my 80's parents at the airport with it since our other vehicles are two seaters or a Ford F-250 crew cab with a 4 inch lift. Called the service agent Friday to see if it would be ready by Monday. Service agent told me the mechanic hasn't figured it out yet. My wife called and talked to a manager and said they hadn't got it in a bay yet. I wonder who is misinformed. The mechanics don't pay attention to detail, they work on commission, don't use OEM parts, someone is fibbing. What else can I say! Don't take your vehicle for repair to this dealer. If necessary don't authorize any work other than what you tell them to fix in the first place. More
by Half Right Face
Employees Worked With
June 01, 2021
I am extremely disappointed with the service and parts department. After buying a brand new Jeep rubicon a shock was found defective and leaking. Service department promptly ordered a new one under warran department. After buying a brand new Jeep rubicon a shock was found defective and leaking. Service department promptly ordered a new one under warrantee. Weeks later the shock came in. I came in to have it replaced and they said it was back ordered. Obviously they sold it to someone. 3 months later the shock came in. I called them they never called me. The extremely nice woman in the oil change department went above and beyond and had her guys install it in ten minutes without an appointment after hearing my story. In short the service department could care less about my leaking shock and poor handling conditions on my brand new vehicle (I’m a mechanic). Sold my shock to someone else. Didn’t call me three months later to tell me it arrived and wasn’t able to make an appointment for weeks. While getting my oil changed, told the woman my story and she immediately took charge and made me so happy because she was caring, concerned, and cared about her customer More
by Charlie
Employees Worked With
Cameron Swift
April 28, 2021
Very quick service with a pickup that lost power. New battery within minutes. Service manager was very helpful and knew the history of the vehicle. battery within minutes. Service manager was very helpful and knew the history of the vehicle. More
by Debby
Employees Worked With
April 21, 2021
Service advisor was great was able to scan and update pcm, cost was higher than anticipated and seemed a little out of line for a fuel filter pcm, cost was higher than anticipated and seemed a little out of line for a fuel filter More
by travissmith21
Employees Worked With
April 13, 2021
Precise, dependable, and great to work with!! Daryl got my vehicle in the same day, diagnosed the problem and in a couple of hours he had it fixed and it didn’t cost an arm and a leg!! Thanks Daryl my vehicle in the same day, diagnosed the problem and in a couple of hours he had it fixed and it didn’t cost an arm and a leg!! Thanks Daryl More
by Luke.Pisk
Employees Worked With
Phil in transmission was very knowledgeable , Daryl Doney
April 01, 2021
I was pleased with the professionalism and the cleanliness of Lithia dodge, Billings Montana. They provided a vehicle for me while I waited but I didn’t need it because it didn’t take long to serv cleanliness of Lithia dodge, Billings Montana. They provided a vehicle for me while I waited but I didn’t need it because it didn’t take long to service and install new parts. I would highly recommend this facility to everyone, More
by Teambuilders4u5959
Employees Worked With
Other Employees :
Cameron Swift, Daryl Doney, Neal Erickson, Ryen Osborne, Lisa Murphy
