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Lithia Chrysler Jeep of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.7
3,173 Reviews
Lithia Chrysler Jeep of Reno is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Chrysler Jeep of Reno in Reno, Nevada, joined the Lithia Motors family of dealerships in January 2004 after being acquired from Ewert, Inc. Lithia Chrysler Jeep of Reno, near the surrounding areas of Reno, Carson City, Sparks, Virginia City, Susanville and Dayton Nevada, features a wide selection of new and used cars, trucks and SUVs. Our inventory includes new models such as the Chrysler 300, Chrysler 200, Chrysler 200 Convertible, Town & Country, Compass, New 2011 Grand Cherokee, Durango, Liberty, Patriot, and Wrangler.
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1050 East Plumb Ln #100

Reno, NV

89502

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Showing 3,173 reviews

November 08, 2023

This is a beautiful dealership with very friendly employees. The time for purchase and delivery were exceptionally quick. More

by myoffee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colby Conine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Lithia Chrysler Jeep of Reno responded

Appreciate your time in rating Lithia Chrysler Jeep of Reno. We're glad you were well-accommodated and found the dealership pleasing to eye. The team prides itself on efficient service delivery so we appreciate the nod to that end.

November 08, 2023

The service advisor Charles is the best I’ve ever had - he does a fabulous job More

by cchristie1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

cchristie1997 responded

The service advisor Charles is the best I’ve ever had - he does a fabulous job

Nov 08, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your feedback about Charles, our service advisor. We're pleased you had a positive experience at Lithia Chrysler Jeep of Reno. Thank you for choosing us!

November 08, 2023

Very professional , acure and honest on his work service is on time and easy to talk More

by Ricardojuarez67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.

November 08, 2023

Excellent service writer as he explained everything in detail both when I drooped off and picked up my vehicle. I’ll definitely be back next time I need service!! More

by Dave.W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben was my service writer but his name and photo were not included
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Nov 08, 2023 -

Lithia Chrysler Jeep of Reno responded

We're glad the detailed explanations from our service writer at Lithia Chrysler Jeep of Reno were helpful. We look forward to assisting with your vehicle's future service needs.

November 08, 2023

Easy to schedule appointments Friendly staff, they always go over the work order too make sure all was done correctly More

by CHERIHOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Lithia Chrysler Jeep of Reno responded

Thanks for sharing about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

November 08, 2023

Service writers were friendly and helpful. Work was done quickly and efficiently. Waiting area was clean and comfortable. More

by suestokes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Lithia Chrysler Jeep of Reno responded

It's good to hear that the service writers were of assistance and our facility met your standards. We appreciate your positive remarks about Lithia Chrysler Jeep of Reno.

November 07, 2023

Thanks for the excellent, efficient service. We’re moving all our vehicle service to this Lithia dealership More

by jamesdemetras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
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Nov 07, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for appreciating our efficient service at Lithia Chrysler Jeep of Reno. We're looking forward to servicing all your vehicles.

November 05, 2023

Service was great - no issues. Ben Owings takes good care of us every time we need service. More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Owings
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Nov 05, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for your business and this review. We're happy to hear Ben is always able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 05, 2023

Tony was friendly and professional. Online scheduling is a xxxx show. Seems like a simple fix in a computer age. Clearly dealership like putting there high priced services somewhere els More

by scottdaniel1267
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Lithia Chrysler Jeep of Reno responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Nov 08, 2023 -

scottdaniel1267 responded

Not really mush to respond to. Simply fix you website. It is not user friendly at the very best, and it is absolutely awful at scheduling maintenance. Again, Tony was great, but I can only assume he is not in charge of your website.

November 05, 2023

I made an error about the time of my appointment for oil change. Bob went above and beyond to squeeze me into the line up and get my service done More

by cwoodardrnfa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2023 -

Lithia Chrysler Jeep of Reno responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!

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