Lithia Chrysler Jeep of Reno

I was completely satisfied with John and the service. John Lahr and Ben Owings were both very helpful and informative.I had an appointment and John took me in right away and they were both helpful about a John Lahr and Ben Owings were both very helpful and informative.I had an appointment and John took me in right away and they were both helpful about all the plans for service that is offered. More

Sales was great, after signing the check was poor. Selecting the vehicle, making & acceptance of the offer, processing the offer, listening to a warranty pitch was pushy but ok. Up to this point was gr Selecting the vehicle, making & acceptance of the offer, processing the offer, listening to a warranty pitch was pushy but ok. Up to this point was great. Now came the part where the missing $300 key was missing, and after the car was home finding a bad tire.. You replaced the tire and gave me a good deal on the other 3. Home again and time looking over the obvious things and discovered a filthy cabin filter. A visit to auto zone and $20 later it was replaced by me. The multipoint dealer inspection prior to sales was now in doubt and I made an appointment With Reno Mazda Kia. My take at this point is never buy a non Jee Product at Lithia Jeep, and only assume a oil change and a car wash prior to sales.. I now am wondering what the extra keys on the salesman’s file cabinet were to and where they went. I’m sure I will never know, but I will always have my own thoughts. More

Great Service Qualified Staff I recently scheduled my 2012 Rubicon for service with Charlie. I also had my tires rotated and a tail light replaced.. As always scheduling the servi I recently scheduled my 2012 Rubicon for service with Charlie. I also had my tires rotated and a tail light replaced.. As always scheduling the service on line is a breeze and Charlie took care of everything. I love that you can have your car washed when everything done. This is my 6th Jeep and the service department is the reason I continue to purchase Jeeps. More

Quality service Sales representative Colby Conine provided us with quality and knowledgeable service, in addition he presented and explained to us several new invento Sales representative Colby Conine provided us with quality and knowledgeable service, in addition he presented and explained to us several new inventory options. We appreciate Mr. Conine"s customer care as well as the care and attention showed to us by Mr. Siebet and Mr. Spratt. More

Not connected to online site I set up appointments online but the information never gets sent to the dealership. This has been going on for years. I make an appointment online, wi I set up appointments online but the information never gets sent to the dealership. This has been going on for years. I make an appointment online, with multiple thing to do and everything looks ok. We go to the appointment and they don't have any information that I entered so we have to make another appointment to finish the work. Either have the online stuff work and communicate it to the dealership or get rid of it. When the work is done, we are happy with everything else. 5 stars for the mechanics and 1 star for the appointment system. More

Service was efficient and they took me in early. I would recommend to everyone. Scheduling on line a little difficult. You need to shorten number of words was efficient and they took me in early. I would recommend to everyone. Scheduling on line a little difficult. You need to shorten number of words for this review! More

Fantastic Charlie was super helpful in understand all my problems and my needs were met. He made sure to inform me directly through out the day. He made a stres Charlie was super helpful in understand all my problems and my needs were met. He made sure to inform me directly through out the day. He made a stressful situation easier to handle with great customer service. More

Good people They seem very helpful & knowledgeable. Friendly atmosphere & willingness to help. I would recommend Lithia to whoever is looking for a car. Service They seem very helpful & knowledgeable. Friendly atmosphere & willingness to help. I would recommend Lithia to whoever is looking for a car. Service Department does a good job & keeps you informed. More

Review of Charles Sebastian I want to emphasize this positive review is based on my experience with Charles Sebastian. The only reason I've returned to Lithia Jeep after a long s I want to emphasize this positive review is based on my experience with Charles Sebastian. The only reason I've returned to Lithia Jeep after a long series of extremely negative experiences is because Dan Dunham, who has sold me three Jeeps, assured me that Charles would get the work done, and he did. He got me in quickly, got the oil change done and tires rotated quickly and efficiently, and was professional, courteous, and knowledgeable. He also had a license plate put on front that I hadn't been able to do. As long as I can deal with Charles, I will continue to use Lithia Jeep. I don't know who was involved in doing the work itself, which was done well. I can't honestly rate price below, as I bought this current Jeep through Dan Dunham at Fernley Jeep because of previous issues with Lithia Jeep, and because Dan is ethical, honest, and works to give the best price possible without a lot of unnecessary haggling. So that rating is based on the price at Fernley Jeep through Dan. More

Trash Was told "it must be nice" when paying all cash for my new car. I have never had someone be so rude while i was handing them tens of thousands of doll Was told "it must be nice" when paying all cash for my new car. I have never had someone be so rude while i was handing them tens of thousands of dollars. I also paid over $500 for an "inspection" at 30,000 miles only to have the car completely fail when driving off the lot. Currently They have had my car for 3 weeks and cant figure out what is wrong with it so they are doing nothing and giving it back. Stay far away from these clowns. More