Lithia Chrysler Jeep of Reno

I originally made my recall service appointment online. When I showed up in September 2024.. the service rep told me that I should have called in for my appt. They did a service check that day but the main When I showed up in September 2024.. the service rep told me that I should have called in for my appt. They did a service check that day but the main appt was for a recall. They had to order parts for that to happen. So I went home about an hour later. About three days go by and I get a call from the same rep who was just asking me how things were going.. I asked him if the parts were in. He said no. I never heard back from him. After the holidays I decided to call him. I left a voicemail. No calls. Or emails. I kept receiving Carfax emails in regards to my recall for my jeep but nothing about my parts being in. I called a week later and finally talked to someone. He didn't ask me for my info but set up an appointment. At the end of the call I asked him if he had my info... And he said yes. See you January 23 2025... I know that he tried to sell me on tires in Sept. I got a quote. Then before my appt in January I got an email about adding an appraisal to my service appt to sell my car. No. I just wanted to have my vehicle serviced for the manufacturers recall. More

Great service. Very friendly and helpful. Only us lithia for everything. We buy and have our cars serviced there Very friendly and helpful. Only us lithia for everything. We buy and have our cars serviced there More

Great service from Fernando! !! And the shuttle was an unexpected plus. Great, friendly driver. Highly recommended! !! And the shuttle was an unexpected plus. Great, friendly driver. Highly recommended! More

Good. Not impressed with extended warranty. Lack of coverage from what I was told when purchasing Not impressed with extended warranty. Lack of coverage from what I was told when purchasing More

Made an appointment to replace a battery in my Jeep. Making the appointment, customer service, wait time was all great. After my appointment, I noticed a big orange warning light on the DIC. Also, it Making the appointment, customer service, wait time was all great. After my appointment, I noticed a big orange warning light on the DIC. Also, it was telling me that battery was in Save Mode. I had no radio, volume or navigation. Drove back to dealership. They plugged it in and told me that I just needed to "drive it." It will go away. BTW, I live 2 hours away.... Went to dinner, came out and the whole interior was lit up. Nothing shut off. My son and husband had to fix. There was a loose negative terminal, and the battery condition terminal was not plugged in on the negative terminal. Glad my family was in town also to help me out. More

Couldn’t be any happier with Jay Manipon. As soon as i walked in to search for a truck he was very helpful in every possible way. A+ As soon as i walked in to search for a truck he was very helpful in every possible way. A+ More

These guys are great, I would recommend them to any one of my friends or family! of my friends or family! More

Ashton did an amazing job helping us find our perfect car. The team was knowledgable and very helpful. Such a smooth process. car. The team was knowledgable and very helpful. Such a smooth process. More

This dealership is the bomb. The sales staff did what it took to ensure I was satisfied with the purchase. Went above and beyond to help us. Bought 2 cars there. The sales staff did what it took to ensure I was satisfied with the purchase. Went above and beyond to help us. Bought 2 cars there. More

Freedom to look and choose a vehicle. Customer service was with a smile and helpful. Customer service was with a smile and helpful. More