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Lithia Chrysler Jeep of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.7
2,978 Reviews
Lithia Chrysler Jeep of Reno is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Chrysler Jeep of Reno in Reno, Nevada, joined the Lithia Motors family of dealerships in January 2004 after being acquired from Ewert, Inc. Lithia Chrysler Jeep of Reno, near the surrounding areas of Reno, Carson City, Sparks, Virginia City, Susanville and Dayton Nevada, features a wide selection of new and used cars, trucks and SUVs. Our inventory includes new models such as the Chrysler 300, Chrysler 200, Chrysler 200 Convertible, Town & Country, Compass, New 2011 Grand Cherokee, Durango, Liberty, Patriot, and Wrangler.
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1050 East Plumb Ln #100

Reno, NV

89502

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Showing 2,978 reviews

September 13, 2024

He was friendly and responsive. When I called I got the answers that I needed. More

by BETHANDCHRIS7575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you, Beth and Chris, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.

September 13, 2024

He was nice kept me updated on everything and quick and efficient I was in and out. More

by SENIOR_GIGGLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 12, 2024

Robert Pearce made the cost of having maintenance on my Jeep a little less painful. The service at Lithia Jeep is bar to none. More

by bradbgop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Williford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derric Williford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Lauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colby Conine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

Lithia Chrysler Jeep of Reno responded

It's great to hear that Robert and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!

September 12, 2024

Very happy with the service no issues. Hope to see you in the future. Yes More

by Jb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

September 12, 2024

Ben was great to work with. He kept me informed on what was being done and what the warranty company was approving. He even got my headlamp replacement approved by the warranty More

by ROB.AZEVEDO57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Owings
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Sep 12, 2024 -

Lithia Chrysler Jeep of Reno responded

Rob, Thanks for sharing your thoughts about your experience with Lithia Chrysler Jeep of Reno. Ben and our team appreciate your business and hope to see you again soon!

September 12, 2024

This is my third lease from this dealership and I have had terrific experiences every time! More

by tracyb1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Donlevy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colby Conine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

Lithia Chrysler Jeep of Reno responded

Tracy, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 12, 2024

Missed topping off other fluids in service. This was also questioned in the write process if other fluids would be checked. More

by CTIPTON27354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Name not listed
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Sep 15, 2024 -

Lithia Chrysler Jeep of Reno responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 12, 2024

Jared the service tech was five stars with his customer service,... took 5,5 hrs. to do a 1.5 recall job, that's the 2-star rating. Stop using jeep service many years ago, and this recall conferred my reas More

by wingnut
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared ( service tech) Five Star employee
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Sep 15, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 12, 2024

From the first phone call trying to set up appointment, representative was disinterested and almost seemed like didn’t want to schedule. After appointment, all they said was needed new tires, but would re More

by Marylisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Maxwell
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Sep 15, 2024 -

Lithia Chrysler Jeep of Reno responded

Providing a positive experience is our top priority, so we're disappointed to hear this, Marylisa. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 12, 2024

Typical dealership,tried to screw me on the interest rate so they can get a nice kickback from finance company,so I paid it off before my first payment. No kickback for you! More

by SHULMONSTER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Robert Black
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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