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Lithia Chrysler Jeep of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.7
2,998 Reviews
Lithia Chrysler Jeep of Reno is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Chrysler Jeep of Reno in Reno, Nevada, joined the Lithia Motors family of dealerships in January 2004 after being acquired from Ewert, Inc. Lithia Chrysler Jeep of Reno, near the surrounding areas of Reno, Carson City, Sparks, Virginia City, Susanville and Dayton Nevada, features a wide selection of new and used cars, trucks and SUVs. Our inventory includes new models such as the Chrysler 300, Chrysler 200, Chrysler 200 Convertible, Town & Country, Compass, New 2011 Grand Cherokee, Durango, Liberty, Patriot, and Wrangler.
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1050 East Plumb Ln #100

Reno, NV

89502

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Showing 2,998 reviews

July 20, 2024

The service department staff and service writers for the oil change side have always been nice and helpful. I don’t have any complaints. More

by STEVE.PEITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
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Jul 20, 2024 -

Lithia Chrysler Jeep of Reno responded

Thanks for the kind words. Lithia Chrysler Jeep of Reno is pleased to know you had a positive experience with our oil change service. We wish you well.

July 20, 2024

Took 6 weeks to speak with actual person. 4 messages left, never returned. Online did not work. App did not work. Then once the accidentally answered the phone , appointments were weeks out. More

by RICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one in particular
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Jul 25, 2024 -

Lithia Chrysler Jeep of Reno responded

We're sorry to hear about your experience, Rick, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

July 20, 2024

Service was excellent! Parking and getting in to the facility, not so hot! Representative was very good, friendly and professional! More

by LONNIE.SHIELDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for your feedback. We're pleased our team provided excellent service and will look into the parking issue at Lithia Chrysler Jeep of Reno.

July 01, 2024

It is always a pleasure to work with Bob Pierce, he is fair and thorough. More

by sykesj0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for your feedback on your experience with our team at Lithia Chrysler Jeep of Reno. We appreciate your recognition of their fairness and thoroughness.

July 01, 2024

I’ve had better! I had my car towed in because it wouldn’t start. Then get a call telling me it started everytime for them. So I drove down, picked it up. Drove arou More

by SHANNONHUTSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
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Jul 01, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for your business and this review, Shannon. While we're glad that our team was ultimately able to rectify the issue, we apologize for any delays or inconvenience we may have caused. If there is anything we can assist you with in the future, please let us know.

July 01, 2024

I've always had an easy time getting my service done, on time and complete. More

by chrissomerville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

July 01, 2024

Quick, efficient, easy, the service writer was very helpful. I would like to see text message appointment reminders. More

by krsmith222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember name
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Jul 01, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 01, 2024

This was a great experience they filled our families needs and make the process super easy and smooth. More

by J_MOORE1990
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Dutcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Lithia Chrysler Jeep of Reno responded

Here at Lithia Chrysler Jeep of Reno, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

June 30, 2024

I just wanted to get my turn signal replaced and it was going to cost me FORTY FIVE DOLLARS!!! I won't be going back. More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 04, 2024 -

Lithia Chrysler Jeep of Reno responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 30, 2024

Clean, friendly, helpful and good customer service. I come here to get services on my vehicle consistently. Thanks More

by dennisjr950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of his name
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Jun 30, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for the positive feedback about our customer service and vehicle services at Lithia Chrysler Jeep of Reno. We appreciate your consistent choice to visit us for your automotive needs.

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