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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
1,108 Reviews

1,108 Reviews of Lithia Hyundai of Anchorage - Service Center

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December 26, 2024

It was hard to get through to the service center to get a ride back to the dealership. If you miss their call, it could take hours to get a hold of someone. I do not like the text option at all. More

by Mbyrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Brookins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your feedback about Lithia Hyundai of Anchorage. We're sorry to hear about the communication issues and appreciate your input on the text option. We'll work on improving our service center's responsiveness, so future visits are more seamless!

December 25, 2024

I bring all four of my cars here for oil changes even though three are not Hyundai models. The service department is fast and thorough and the inspections assist me in keeping all of my cars in tip top s More

by PPROFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for trusting Lithia Hyundai of Anchorage with all your vehicles! We're delighted to hear that our service department meets your expectations and helps keep everything running smoothly. We look forward to continuing to assist you in the future!

December 23, 2024

They told me it would be 2 weeks before someone would be able to look at my car. Luckily someone was able to take a Quick Look at it. We replaced the battery which was covered by warranty and it worked fine More

by Sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’m not leaving a name, I’m sure they are doing their best.
Dec 26, 2024 -

Lithia Hyundai of Anchorage responded

Sarah, thank you for taking the time to share your experience. It’s disappointing to hear about the challenges you faced, especially with the warranty work and the lack of loaner cars. We understand how inconvenient this must have been and appreciate your patience in navigating these issues. I’d like to discuss this further and ensure your concerns are addressed appropriately. Please reach out to me at the number below when it’s convenient for you. Best, Moises Gonzalez - Service Manager - 907-762-5752

December 22, 2024

This is the worst customer service I have ever had to deal with, and I am not one to complain. I live in Fairbanks and 4 four weeks I tried to make an appointment to get my car fixed. I literally had to More

by Shadow
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth Strickland
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Lithia Hyundai of Anchorage responded

We truly appreciate you for sharing such detailed feedback. I’m really sorry to hear about the challenges you faced with communication and the delays in getting your vehicle service scheduled. This is not the standard we aim to uphold, and I can understand your frustration. We take this matter seriously and would like the chance to investigate further. Please reach out to us so we can ensure these issues are addressed and avoid any future miscommunication. We hope to have the opportunity to regain your trust moving forward. Best, Moises Gonzalez - Service Manager - 907-762-5752

December 21, 2024

Thank you for a quick and easy oil change, even with my 2 yo we had a pleasant experience. An employee even entertained us with a balloon which made the time fly by! More

by Mlhasley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m sorry I was distracted and didn’t get names
Dec 23, 2024 -

Lithia Hyundai of Anchorage responded

We’re so glad to hear you had a pleasant experience, even with a little one in tow! It’s wonderful that our team could make the oil change quick and enjoyable for you. Thank you for sharing your feedback, and we look forward to helping you again at Lithia Hyundai of Anchorage!

December 20, 2024

I'm glad to have my car fixed and now it runs good. Dana helped out alot More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana
Dec 20, 2024 -

Lithia Hyundai of Anchorage responded

We’re so glad to hear that Dana was able to help get your car fixed up and improve the ride! It’s great to know you had a positive experience, and we appreciate you sharing it. We look forward to assisting you again soon!

December 19, 2024

Good service and attentiveness to my derive needs. Dana did a good job juggling my needs. Thank you. Jim Kubitz More

by KUBITZJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana
Dec 20, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience with us! We're glad to hear that Dana provided attentive service and met your needs at Lithia Hyundai of Anchorage. We appreciate the feedback and look forward to serving you again in the future!

December 18, 2024

They were able to get me in within 3 days for an oil change and a complete detailing. Very satisfied with the results. My car runs great and looks great! More

by benjiwagar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Clendenen
Dec 19, 2024 -

Lithia Hyundai of Anchorage responded

Benjiwagar, we're delighted to hear that you had a satisfying experience with our team at Lithia Hyundai of Anchorage! Thanks for trusting us with your car's maintenance and detailing. Safe driving ahead!

December 18, 2024

Very personal and very welcoming, did great work on my car and even filled up my windshield wiper fluid. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jahnke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Beals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Johnnie III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendon Gardnew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawson Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felipe Soriano-Sosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Shook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Lithia Hyundai of Anchorage responded

Sam, we're delighted to hear that you had a welcoming experience at Lithia Hyundai of Anchorage! Our team is always here to ensure your car gets the best care. Thanks for sharing your feedback!

December 14, 2024

Christian did a great job taking care of what I needed to be resolved quickly. He was able to reduce a 10 day wait for my car to get looked at to having it repaired and ready to go the next day. Being the pe More

by MKOFOID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Lithia Hyundai of Anchorage responded

We're delighted to hear that Christian provided such efficient and professional service at Lithia Hyundai of Anchorage. It's great knowing he was able to resolve your issue promptly and with care. Thank you for sharing this positive experience, we look forward to assisting you again during future visits!

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