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Lithia Hyundai of Reno

Reno, NV

4.4
4,328 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We ...
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,328 reviews

March 15, 2023

Lithia was very helpful and knowledgeable. They worked very hard especially Ryan C to get us the two cars we needed and wanted. More

by LBrittain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan C, Matt Franceschini
Mar 15, 2023 -

Lithia Hyundai of Reno responded

We appreciate the kind words! Thanks for choosing Lithia Hyundai of Reno for your automotive needs!

March 14, 2023

Dan was thorough in assisting us on the phone, and later in explaining the vehicle's features. Overall, he and the finance guy Devin both provided excellent customer service. More

by jennymeaux1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Leveille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Lithia Hyundai of Reno responded

We love to hear that! Thanks for choosing Lithia Hyundai of Reno for your automotive needs, Jenny, and we'll see you next time!

March 14, 2023

Staff has horrible communication between different departments and each other. We were invited out for a test drive from Dayton, Nevada to Reno, Nevada and repair technician had possession of keys an More

by bettynicassio
Recommend Dealer
No
Employees Worked With
Hannah
Mar 15, 2023 -

Lithia Hyundai of Reno responded

Hi Betty, I apologize for the lack of communication and your less than stellar experience. I spoke to Hannah, the service and parts departments, and it appears that one of the parts we ordered for the vehicle as part of the reconditioning process is on a national back-order for about 60 days. I don’t know if we were alerted when the part was ordered, or if that notification came through afterwards… either way the damage was already done and yes, in a perfect world the different departments could have done a better job of communicating vehicle availability. Valuing our customers time is of huge importance to us and I’m sorry about the inconvenience. I looked in the system for an address for you as I would like to send you a couple of gift cards. If you could call me below and leave your address with my team, I’ll put them in the mail to you. Again, please accept my apology for your experience. Regards, Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

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March 13, 2023

Fast and courteous service. Lance took great care of me from the beginning to the end! More

by LADYN44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Lithia Hyundai of Reno responded

We truly appreciate the five stars and are thrilled to hear Lance provided you with a great experience at Lithia Hyundai of Reno! Until next time, safe travels!

March 13, 2023

Lance and Jeremy have been amazing and have helped me when there others service employees treat me like xxxx they assure me it want happen again and to speak to them when I need my car worked on. Thanks More

by BROOKSBECKY24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Lithia Hyundai of Reno responded

Thanks for sharing your feedback with us, Becky, and we apologize again for the poor customer service you experienced initially. If you need anything else, please don't hesitate to reach out to us.

March 13, 2023

I would not buy another car from this dealership which I talked about in another survey. More

by Noraf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Lithia Hyundai of Reno responded

Nora, we are sorry you feel this way about our dealership and our efforts. I’m not familiar with your previous review so if you would like to discuss your experience in detail I can be reached below. Thank you again for sharing your experience. Regards, Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

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March 12, 2023

The service and this establishment was impeccable and all handled in a very timely manner. Lance was amazing. I would recommend this service to anybody. More

by CHRIS.CLARK1164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Lithia Hyundai of Reno responded

That means a lot to us, Chris! Thanks for taking the time to leave us such a wonderful five-star review. See you next time at Lithia Hyundai of Reno!

March 12, 2023

There is a defect in the paint on my vehicle. It is clearly a defect. This dealership has given me so many problems when it comes to servicing the vehicles I purchase from them. I highly do not r More

by Cburdette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Franceschini
Mar 15, 2023 -

Lithia Hyundai of Reno responded

Mr. Burdette, as has been discussed on your previous one star reviews regarding the rock chips on your trim piece, we are sorry the factory didn’t side with you on this one. I am in the process of putting together a proposal to replace the trim at a deeply discounted rate. I hope to have that emailed to you later today or first thing tomorrow morning. Regards, Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

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Mar 15, 2023 -

Cburdette responded

The factory didn’t even look at photos. No thanks on the quote. We will never purchase a vehicle there again. Nor will we be servicing our vehicles there ever again. I’m positive that your tech created the “rock damage” because there wasn’t a mark there before I brought the vehicle in. You guys are crooks and I will be leaving reviews everywhere I can. People spend too much money to be taken advantage of by your organization. I will also be in to cancel my extended warranty.

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March 12, 2023

Everyone that interacts with you is Polite, courteous , and very helpful the few times iv taken my car there they get me checked in and before i know it my car is done and im on my way More

by MARCYPERRIERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Lithia Hyundai of Reno responded

We're glad to hear that, Marcy! The Lithia Hyundai of Reno team always strives to get you in and out in no time! Thanks for the 5 stars!

Mar 14, 2023 -

MARCYPERRIERA responded

Just keeping it real /100

March 11, 2023

Work done in timely manner. Clean, roomy waiting room with lots of free snacks and varieties iid coffee More

by HCBARRETT14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Mar 13, 2023 -

Lithia Hyundai of Reno responded

The team is happy to get you back on the road in no time at Lithia Hyundai of Reno! Thanks for stopping by and leaving us a five-star review!

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