Lithia Hyundai of Reno

This dealership could've done a better job with customer's needs. The pandemic was not in my hands and power, you should've not shouldered me with that problem. My account was poorly handled by the customer's needs. The pandemic was not in my hands and power, you should've not shouldered me with that problem. My account was poorly handled by the people involved. Extremely disappointed. More

NOT A GOOD EXPERIENCE WITH LITHIA HYDUNDAI THEY HAD OTHER THINGS THE DEALER DID TO THE CAR WHICH AT FIRST I THOUGHT WAS NICE UNTIL I REALIZED AT THE END I WAS PAYING FOR IT WHICH WAS LIKE $1000 THEY HAD OTHER THINGS THE DEALER DID TO THE CAR WHICH AT FIRST I THOUGHT WAS NICE UNTIL I REALIZED AT THE END I WAS PAYING FOR IT WHICH WAS LIKE $1000 MORE. THE ADVERTISED PRICE DID NOT INCLUDE THAT.. I WAS PRESSURED TO BUY A WARRANTY AND WAS NOT IMPRESSED WITH THE SALES MANAGER. I DID LIKE THE SALESMAN JONATHAN. IF IT WASNT FOR HIM, I WOULD HAVE WALKED AWAY. I WOULD NOT BUY ANOTHER CAR FROM THIS DEALER. LOOKING AT THE STAFF YOU HAVE POSTED NOW, I DO NOT SEE JONATHANS NAME ANYMORE AND THE SALES MANAGER( OR THE ONE THAT THE SALESMAN CALLS OVER TO TRY TO MAKE THE DEAL IS NO LONGER WITH YOU AS WELL, ALTHOUGH IT IS HARD TO IDENTIFY THE PHOTOS WITH THE MASK . HE HAD WORKED AT THE DODGE DEALERSHIP BEFORE HE CAME TO LITHIA. More

This dealership has a great group members. They’re really friendly and helpful. They made my car buying experience easy and fun. I would definitely do another business with them in the future. friendly and helpful. They made my car buying experience easy and fun. I would definitely do another business with them in the future. More

My experience was great! I had great customer service, I got my car that I enjoy driving it I couldn’t ask for anything better, thank you got my car that I enjoy driving it I couldn’t ask for anything better, thank you More

Well, this is my second oil change done by Lithia since I’ve had my current car. The wait was 1.5 hours. And both times there was oil all over the underside of the splash shield that sits directly below th I’ve had my current car. The wait was 1.5 hours. And both times there was oil all over the underside of the splash shield that sits directly below the engine. Now, once again I have to jack up the car, pull the splash shield and wipe it up. Thanks Lithia. Too bad my oil changes are financed into my auto loan. More

Excellent Customer Care These guys are truly the creme de la creme for my vehicle purchasing and service. I won't go anywhere else for anything having to do with my Hyundai. These guys are truly the creme de la creme for my vehicle purchasing and service. I won't go anywhere else for anything having to do with my Hyundai. Their constant meticulous care and empathy makes all the difference. More

Wouldn't Recomend. "I'm about to stop talking to you altogether. Your just acting immature and not wanting to take responsibility for your actions. This is just the way "I'm about to stop talking to you altogether. Your just acting immature and not wanting to take responsibility for your actions. This is just the way all dealerships work" This is what I was told by the manager at Lithia Hyundai of Reno after voicing my complaints about the service I received the day before while buying a new car. I don't believe that our community would aggrege that a young single parent is acting immature for having to advocate for herself. I had gone down to the Reno dealership the day before to buy a car. I found one on there website that I thought was reasonable and wanted to proceed. After going over the financial details with my sales person I was under the impression I was getting another car than shown online with more bells and whistles witch was the cause for the price increase. I was ready to move forward. After my $10,000.00 deposit was taken I was told that the new vehicle I had just purchased already had 4,000 miles on it and the warranty would be affected by this. I was told it was not a big deal and given a fist bump. Being my firs new car, It was a very big deal to me. That night I did some more digging only to find that I was not sold a car with more bells and whistle, I was just over charged by $7,000.00 for the same care I found on there website originally. When I went back the next day to voice my complaints I was treated as though I had done something wrong. As if the $32,000.00 purchase I had just made with them was no more than a drop in the well. The reaction I got was nothing short of "To bad, so sad. This is Nevada and there is nothing you can do about it" Although I am very happy my Hyundai and the service department has been fantastic and helpful, I would strongly recommend that any buyer looking or a Hyundai goes to another dealership. More

I took my car in for scheduled oil change. It took about an hour, rescheduled for three months from now. - Thank you very much, I appreciate it. an hour, rescheduled for three months from now. - Thank you very much, I appreciate it. More

Cherae was great!! Great customer service skills! She has a very positive vibe! Devin was also great! He made the signing quick and had a great personality. has a very positive vibe! Devin was also great! He made the signing quick and had a great personality. More

I was introduced to Holly through the GM Dylan. It was a perfect match. Holly’s was exceptionally knowledgeable on each vehicle we had seen. Most importantly Holly was able to accomplish the biggest challen perfect match. Holly’s was exceptionally knowledgeable on each vehicle we had seen. Most importantly Holly was able to accomplish the biggest challenge, getting me into a car. On day one I was told they couldn’t find a bank to finance, the next morning I got a call from Holly stating they have me financed. In that moment life had finally had a positive change I’d been waiting for! Holly worked hard and dedicated herself to our situation. Holly has professionalism, compassion, and integrity. Thank you Holly, there’s no words to explain how grateful I am to you! More