Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lithia Hyundai of Reno
Reno, NV
4,082 Reviews
OUR HISTORY
Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees.
TODAY
Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States.
We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions.
We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers.
CONCERNS
If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,082 reviews
June 16, 2020
Had one of the greatest experiences bring my vehicle in. Very quick and easy. Did a great job on servicing my 2020 palisade. Definitely recommending people purchase there as well as have their vehicle servi Very quick and easy. Did a great job on servicing my 2020 palisade. Definitely recommending people purchase there as well as have their vehicle serviced. More
by xxsitexx
Verified CustomerEmployees Worked With
Matt Franceschini, Cherae Cozzi, Mathew Reed
June 16, 2020
I liked her well enough. I wss especially surprised that she wss willing to bring the car to me. I live in Gardnerville. Good job. she wss willing to bring the car to me. I live in Gardnerville. Good job. More
by mdherald
Employees Worked With
Bryan Ogg, Joe Collazo, Robby Young, Cherae Cozzi
June 16, 2020
Truly the best service department around! Always treated with kindness and the satisfaction knowing my vehicle is well maintained. Totally taken care of. Thank you! (: with kindness and the satisfaction knowing my vehicle is well maintained. Totally taken care of. Thank you! (: More
by MANDNIVES
June 16, 2020
We have purchased and have had service on many vehicles at this dealership. We always have great customer service. Lance takes great care of our vehicle. at this dealership. We always have great customer service. Lance takes great care of our vehicle. More
by RENORAD66
Employees Worked With
June 15, 2020
Wonderful service, as always! We were scheduled for an oil change, but realized that we also needed to have our cabin filter, as well. Lance made sure that we were taken care of. Awesome job! oil change, but realized that we also needed to have our cabin filter, as well. Lance made sure that we were taken care of. Awesome job! More
by MARCYDEARMOND1
Employees Worked With
June 15, 2020
Excellent, professional service. Matt Franceschini provided prompt, courteous, professional assistance in signing me in for my vehicles service. He ensured that my vehicle entered th Matt Franceschini provided prompt, courteous, professional assistance in signing me in for my vehicles service. He ensured that my vehicle entered the shop at my appointment time and saw to it that my vehicle service was completed in a timely manner. It is a pleasure dealing with Lithia Hyundai Reno's Service Staff. It is great to be remembered and greeted by all Service Staff members I have worked with in the past. Truly a pleasurable experience. More
by WYANTJ
June 15, 2020
Great Customer Service I have always received great service. Lance is great in the service department with answering my questions and working with me on service. Joe was I have always received great service. Lance is great in the service department with answering my questions and working with me on service. Joe was also very helpful in answering my questions regarding my current lease. More
by SJWILLIAMS8888
June 15, 2020
This was our second time working with Holly at Hyundai, she is amazing! She is considerate and cares about her customers! Another great experience! Thanks! she is amazing! She is considerate and cares about her customers! Another great experience! Thanks! More
by JessicaF85
Employees Worked With
June 15, 2020
The service was very very good we have no complaints Tabatha did an awesome job for us and we would like to continue doing our business with your dealership. Tabatha did an awesome job for us and we would like to continue doing our business with your dealership. More
by Mhornhunt
Employees Worked With
Tabatha Culver
June 14, 2020
To whom it may concern, My Wife and I bought two To whom it may concern, My Wife and I bought two vehicles from you a 2018 GMC Yukon and a 2016 Chevy 2500 diesel. The sales experience was amazing w To whom it may concern, My Wife and I bought two vehicles from you a 2018 GMC Yukon and a 2016 Chevy 2500 diesel. The sales experience was amazing with Matt he was very friendly, prepared and overall a stellar salesman. I would buy another car from him in a second A+. Our experience with Devin in finance was amazing he was very personable, friendly, funny and made signing our lives away and enjoyable experience If that is even possible but he did A+. I do have one VERY negative interaction that I would like to point out was the experience with the sales manager. I know it is their job to play hardball and haggle with the customers of which we had no issue with and he met us where we wanted to be at our price points. The disturbing factor of him was how he treated Matt. He treated Matt as if he was a little pet. Go for this go for that. He was very condescending and rude towards him which made my wife and I very uncomfortable. He spoke to him as a little child. It was disturbing F-. The sales manager whom I do not remember his name and for good reason due to the treatment of his coworker or “underling” as he treated him is the only reason that I did not give a five star review with our experience at your establishment. I can only hope that someone will have a chat with that sales manager who came to talk numbers with us and treats his fellow employees like puppets other than that it was great. More
by SIERRACAMPERS
