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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,971 Reviews

1,971 Reviews of Lithia Hyundai of Reno - Service Center

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December 21, 2024

Worst car company I have ever dealt with I wish I never went to them More

by spalomino89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Dayton
Dec 24, 2024 -

Lithia Hyundai of Reno responded

Hello, Thank you for your feedback. I would appreciate an opportunity to gather the details of your visit. Please contact me at your convenience. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

December 20, 2024

Lance Smith is so professional! I know every time I go into the dealership or call with a question or concern, he will handle it in a timely and professional manner. He is the abso More

by KELLY.LOPEZ5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Lithia Hyundai of Reno responded

Thank you for highlighting Lance's professionalism and dedication at Lithia Hyundai of Reno! We're glad to hear he consistently provides the excellent service that keeps you coming back. We'll be sure to share your feedback with him, and we appreciate your continued business!

December 18, 2024

The service department does not return calls which is very aggravating when you live at least an hour away. More

by STHUNTER89511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Lithia Hyundai of Reno responded

It's frustrating to hear about the lack of communication from our service department, especially given your distance. We strive for timely responses. Please reach out directly so we can address this issue promptly. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

December 18, 2024

Lithia Hyundai of reno the best dealer in Reno. But I don't like service center not qualified for maintenance , I schedule oil change and an air filter change, but technician did not do anything at More

by DANNYMN75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Otto Sandoval-Carpio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chantel Hughes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Lithia Hyundai of Reno responded

Danny, We strive for quality and efficiency in all maintenance tasks, so it's disappointing to learn we fell short during your visit. Please reach out if you'd like us to address this further or assist you in any way. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

December 12, 2024

Been dealing with Lance for some time. Very professional and would always go the extra mile to exceed expectation and satisfaction. Kudos! More

by ian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Lithia Hyundai of Reno responded

Ian, we're delighted to hear that Lance has consistently provided exceptional service at Lithia Hyundai of Reno. Thank you for sharing your experience with us!

December 11, 2024

Super nice customer service and waiting area although it took longer than expected, wish they had better snacks and drinks More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Lithia Hyundai of Reno responded

Barbara, thanks for your feedback! We're glad you enjoyed the customer service and waiting area at Lithia Hyundai of Reno. We'll definitely take note of your suggestions regarding snacks and drinks to enhance our guests' experience.

December 08, 2024

Always accommodating. We are from out of town and they try to make our trip go smooth and quick. Many times they go beyond. More

by KDELA_VEGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Lithia Hyundai of Reno responded

Thank you for sharing your experience with Lithia Hyundai of Reno! We're delighted to know our team could make your visits smooth and efficient, especially when you're coming from out of town. We appreciate the support!

December 06, 2024

He is kind, caring and very professional. I appreciate his work and they way he interacts with his customers. More

by CAUDILLRENEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Lithia Hyundai of Reno responded

CAUDILLRENEE, we're delighted to hear about your positive experience at Lithia Hyundai of Reno. Thank you for highlighting the professionalism and care shown by our team!

December 01, 2024

Fantastic customer service. Easy start to finish process. Holly is an outstanding sales person. Enjoying my new car More

by TALIEHALORENZETTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Lithia Hyundai of Reno responded

Talieha, we're delighted to hear that Holly and the team at Lithia Hyundai of Reno provided fantastic service! Enjoy your new car!

December 01, 2024

Great service with a smile attention to detail. Great service all around. 1 w e More

by HATTIEHOYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Lithia Hyundai of Reno responded

Thank you for the positive review! Should you need anything else, please let us know.

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