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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,956 Reviews

1,956 Reviews of Lithia Hyundai of Reno - Service Center

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April 11, 2024

They seem to get the work done in a fine manner. I don't know what else to say. They're fine. More

by JWOSBORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Apr 12, 2024 -

Lithia Hyundai of Reno responded

Your review speaks volumes! Thanks for the kind words. Come visit our team at Lithia Hyundai of Reno again soon!

April 11, 2024

I really like this dealership. Because I have a Hyundai, I’m only there for general maintenance (it doesn’t break down). The advisors are very friendly and knowledgeable, and they More

by HAPPYWITHLIFE2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Apr 12, 2024 -

Lithia Hyundai of Reno responded

We're so glad to know that you've been a loyal customer at Lithia Hyundai of Reno for 14 years! It's great to learn our team has consistently provided friendly and knowledgeable service. Thanks for sharing your experience, we appreciate it and look forward to providing you with great service for years to come.

April 07, 2024

Lithia Hyundai always takes care of my vehicle needs promptly and the staff is great to work with. More

by Laura C
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
Apr 07, 2024 -

Lithia Hyundai of Reno responded

Hi Laura! Thanks for letting us know that you had a great experience with our team at Lithia Hyundai of Reno. Come again soon!

April 07, 2024

Lance is very helpful, makes you feel important and a valued customer. I always have a positive experience at Lithia Hyundai dealership. More

by APRILITE29
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
Apr 08, 2024 -

Lithia Hyundai of Reno responded

Hello April! We're delighted to know that Lance and our team at Lithia Hyundai of Reno made you feel valued. We strive for positive experiences every time, so it's great to see we hit the mark with your visit. We look forward to seeing you again soon!

April 07, 2024

Extreme high-pressure sales techniques in the sales department with the exception of Dan Dunham. In the service department some advisors recommend 8000 mile tire rotations for my Hyundai ionic five whi More

by Ampitup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox
Apr 09, 2024 -

Lithia Hyundai of Reno responded

I'm sorry to read about your experience. We certainly don't want anyone feeling pressured during their visit and we aim for consistency in our service department's advice. I'd like the opportunity to address these concerns directly with you, so please reach out when it suits you best. My goal is that we can work towards a resolution together and improve your experience with us moving forward. Thank you, Andrea McGiffin - Customer Relations Manager - 775-682-3368 - andreamcgiffin@lithia.com

April 05, 2024

I would give them zero stars if I could. They had my car in their shop for 3 months, barely kept in contact with me (I had to reach out to them and they took several days to respond) and my More

by ALWAYS_MELISSA27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan in service 👎🏼, Matt Franceschini
Apr 09, 2024 -

Lithia Hyundai of Reno responded

I'm really sorry to read about your experience. It's concerning to know that we've left such an impression, as it is our goal to provide efficient service and maintain clear communication with all of our customers. We'd like the opportunity to discuss this further and see what can be done regarding your car damage issue - please reach out at a time convenient for you. Thank you, Andrea McGiffin - Customer Relations Manager - 775-682-3368 - andreamcgiffin@lithia.com

April 05, 2024

The service writer was very accommodating. I was kept informed of my vehicle status, and the Mechanic did a great job getting it done very fast. More

by roberttranquillo
Recommend Dealer
Yes
Apr 07, 2024 -

Lithia Hyundai of Reno responded

Hi Robert! We're glad to know our service team at Lithia Hyundai of Reno kept you well-informed and got your vehicle back on the road quickly. Thanks for sharing your experience and come again soon!

April 04, 2024

Lance was great! ! I had a nail in my tire, and unfortunately, it could not be repaired. I dropped the vehicle off at about 10:00 and got the call from Lance at 2:00 s More

by DUNHAM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Lithia Hyundai of Reno responded

We're glad to know that Lance was able to assist you swiftly and professionally at Lithia Hyundai of Reno! It's great hearing how well he took care of your Santa Fe. Thanks for recommending us, we appreciate it!

April 03, 2024

Waited for 5 months for my part to be delivered but once it was at the dealership they installed it right away. More

by HENRICIM
Recommend Dealer
Yes
Employees Worked With
Ryan
Apr 03, 2024 -

Lithia Hyundai of Reno responded

Henricim, we appreciate your patience during the wait for your part. We're glad to know that once it arrived at Lithia Hyundai of Reno, our team was able to install it promptly. Should you need anything else, please let us know.

March 28, 2024

Friends service rep. Quick responce. Service Don when promised. That means a lot to a working man More

by Rwheelerjr23
Recommend Dealer
Yes
Mar 29, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno. We are thrilled to see that Don provided excellent service. Come see us again soon!

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