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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
2,053 Reviews

2,053 Reviews of Lithia Hyundai of Reno - Service Center

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August 08, 2025

The customer service was great. The wait time for car pick up was in a timely manner. More

by DELFINAMORENO694
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Condron
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Aug 08, 2025 -

Lithia Hyundai of Reno responded

Thank you for the fantastic 5-star review! We're happy the team here at Lithia Hyundai of Reno was able to assist you promptly and efficiently. We look forward to working with you again for any future needs. See you next time!

August 08, 2025

Lance was very helpful and great at his job! I appreciate all the help! The team was effective and fast to help solve my problem. More

by melissanickerson10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2025 -

Lithia Hyundai of Reno responded

We're so pleased to hear Lance and our team were able to assist you quickly and efficiently. Thank you for choosing Lithia Hyundai of Reno. We’re here whenever you need us next. Safe travels ahead!

August 07, 2025

This dealership is clean and tidy. The service crew is awesome. Heather was informative, kind and helpful. She helped me on my lats visit. More

by aniebug11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Otto Sandoval-Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather. In service.
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Aug 08, 2025 -

Lithia Hyundai of Reno responded

We appreciate you sharing your 5-star experience here at Lithia Hyundai of Reno! We're glad to hear Heather and our team provided you with professional and attentive service during your last visit. We appreciate your feedback and look forward to assisting you again with any future needs. Until next time!

August 07, 2025

Quick to answer all of my questions accurately. Work was done quickly by friendly staff. More

by QB1369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chantel Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2025 -

Lithia Hyundai of Reno responded

We're happy the team here at Lithia Hyundai of Reno was able to assist you promptly and efficiently. Thank you for choosing us! If there's anything else we can do for you in the future, reach out anytime. Safe travels!

August 07, 2025

I will try another repair place in the future, unfortunately. I have gone here for 13 years and continue to be unimpressed. More

by THEKAZTEAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
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Aug 08, 2025 -

Lithia Hyundai of Reno responded

We appreciate you taking the time to share this feedback. It's disappointing to hear that your recent experiences haven't met your expectations after so many years with us. We truly value your loyalty for the past 13 years and would appreciate the opportunity to address any concerns you might have. If you are willing, please reach out to me through the contact information below. I hope to speak with you to work toward a resolution and earn back your trust. Thank you, Jeremy Olsen - Service Manager - jolsen@lithia.com

August 06, 2025

Service awesome. Your sales people are absolutely awful. Everything I come in for service someone wants to sell me a car. Now that I want to buy a car they do N More

by FOURTHEHORDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2025 -

Lithia Hyundai of Reno responded

We appreciate you taking the time to leave us this feedback. While we’re glad to hear you’ve had positive experiences with our service team, it's unfortunate to hear of the frustration you’ve experienced with our sales follow-up. That’s not the experience we want for our guests, and we’d appreciate the opportunity to make this right and ensure your concerns are addressed. At your convenience, please reach out to me directly. Thank you, and I look forward to speaking with you. Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

August 06, 2025

Loved the services provided by lithia hyundai! The process of buying a car is long but they made it comfortable and made sure we were well taking care of!! More

by SYDNEYSCRUTCHENS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Boyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2025 -

Lithia Hyundai of Reno responded

Sydney, thank you for the kind words! We're thrilled to hear our team took such excellent care of you and left a great impression. Thank you for choosing Lithia Hyundai of Reno. We look forward to seeing you again down the road. Safe travels!

August 06, 2025

Ryan Newton is exceptional! The dealership is always clean and I am greeted immediately when I come through the door everytime. More

by Asstheticpleasure
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Newton
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Aug 07, 2025 -

Lithia Hyundai of Reno responded

Thank you for your kind words! We're proud to know that our team here at Lithia Hyundai of Reno provided a top-notch experience, and we'll be sure to pass on your appreciation to Ryan. If there is anything else we can assist with down the road, reach out anytime. Safe travels!

August 05, 2025

The woman who checked me in and out was great! The service center checked me in on time, and my car was serviced quickly. Afterwards the same woman took time to show me how to remove the car mats, More

by A_STALLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2025 -

Lithia Hyundai of Reno responded

We're delighted to hear about your exceptional experience from start to finish here at Lithia Hyundai of Reno! Thank you for choosing us. We look forward to assisting you again with any future needs. Until then, safe travels!

August 04, 2025

For routine maintenance service was good. For repairs the took 5 days more than promised. More

by Gcjfernandez
Recommend Dealer
No
Employees Worked With
Lance Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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Aug 05, 2025 -

Lithia Hyundai of Reno responded

Thank you for taking the time to share this feedback with our team. We’re glad to hear you were satisfied with the routine maintenance, and we appreciate your patience with the repair process, especially given the delay. Your feedback is important to us as it helps improve our services moving forward. If there is anything else we can assist with or that you’d like to discuss, please feel free to reach out to me directly. Thank you, Jeremy Olsen - Service Manager - jolsen@lithia.com

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