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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,956 Reviews

1,956 Reviews of Lithia Hyundai of Reno - Service Center

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July 29, 2023

Still waiting on repair. No one responding after a month still No follow up Ignored More

by waycooljr2124
Recommend Dealer
No
Employees Worked With
Donald Ostrom
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Ostrom
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Aug 01, 2023 -

Lithia Hyundai of Reno responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Aug 02, 2023 -

waycooljr2124 responded

I purchased my vehicle on 6/25 and noticed it had a minor issue with the dashboard. My sales man said he would have this fixed when I picked up my car a few days later. When I picked up the vehicle, it was still it fixed. My salesman said he would have service order the part and they would get back to me in a day or two. Since then my salesman stopped responding, found out he no longer works there and no one has responded to my various calls. Everyone keeps telling me they will have someone call me back and I never get a call back. I end up calling and repeating the process over a month after this was supposed to be completed.

Aug 03, 2023 -

Lithia Hyundai of Reno responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

July 29, 2023

Two weeks in and I am still waiting for my car to be repair too long of a wait. The gentleman at the service department is nice. But nice won’t cut it. I have call the service manager twice and no retur More

by obecito1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2023 -

Lithia Hyundai of Reno responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Aug 03, 2023 -

Lithia Hyundai of Reno responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

July 27, 2023

I TITUS, I Want to thank you for your help got me a car, now I can anywhere, may God bless you all. More

by TITUSTHOMAS592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
4.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
4.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Otto Sandoval-Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chantel Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
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Jul 27, 2023 -

Lithia Hyundai of Reno responded

Thank you, Titus! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Hyundai of Reno, we look forward to having you as one of our valued customers for many more years to come!

July 27, 2023

Great sales person— Holly—. Finance was a breeze. Excellent experience. Hooray. Hooray. Hooray. Made my day. More

by EWSTEPHEN60
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2023 -

Lithia Hyundai of Reno responded

Thank you so much for your kind words for Holly, and for taking the time to leave us this wonderful feedback!

July 26, 2023

Great timing and helpful with what requests we have for the vehicle. Will always be back for servicing a this location. More

by STAN.JOHN09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
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Jul 27, 2023 -

Lithia Hyundai of Reno responded

Stan, Thanks for sharing your experience with Lithia Hyundai of Reno. We appreciate your business and hope to see you again soon!

July 25, 2023

Always there to help when I need them. I may want to sell the car soon. More

by ZACKCLARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2023 -

Lithia Hyundai of Reno responded

Thanks, Zack, for sharing about your experience with Lithia Hyundai of Reno. We appreciate your business and hope to see you again soon!

July 23, 2023

Always friendly and helpful service people! They are also good at keeping in touch to let you know the status and timeframe of the repair or servivice. More

by CINISTER05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
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Jul 24, 2023 -

Lithia Hyundai of Reno responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Hyundai of Reno!

July 21, 2023

The salesperson was very informative and patient. I would recommend for everyone to see him if they are looking for a vehicle. More

by UPTGROWT
Recommend Dealer
Yes
Employees Worked With
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2023 -

Lithia Hyundai of Reno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Hyundai of Reno.

July 20, 2023

Great customer service. Reps were professional, and willing to explain everything to me. Thanks again! More

by RDUNCANCEO52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Report | Print
Jul 20, 2023 -

Lithia Hyundai of Reno responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Hyundai of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

July 20, 2023

The service department need improvement. Brought the car in from Battle Mountain left it there wheat picked it up and the service items were not taken care of. I understand they needed to or More

by DRIFTER2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I believe his name is Antonio. Rate a one star
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Jul 24, 2023 -

Lithia Hyundai of Reno responded

We appreciate you taking the time to share your experience. It’s regrettable to learn that the service items you requested were not taken care of. If you are willing to contact me directly, I would like the opportunity to discuss this further. I look forward to hearing from you soon. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

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