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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,961 Reviews

1,961 Reviews of Lithia Hyundai of Reno - Service Center

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April 27, 2023

Always friendly, courteous, and helpful to your needs. They always have a comfortable waiting with pastries, coffee and 🍵 tea More

by CHICAGOBORNBOY
Recommend Dealer
Yes
Employees Worked With
Lance
Apr 27, 2023 -

Lithia Hyundai of Reno responded

Thanks for the five-star review! Our customers' comfort is a top priority at Lithia Hyundai of Reno. We're always happy to make your service experience as enjoyable as possible!

April 27, 2023

As always service at Lithia with Matt is exceptional. I never hesitate to take my car here. More

by HOLLS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Apr 28, 2023 -

Lithia Hyundai of Reno responded

We're so glad to have you in the Lithia Hyundai of Reno family! Thanks for being a valued customer!

April 27, 2023

The dealers are okay, maintenance on the other hand…fire em all. I’ve been waiting on a tire because mine had a bubble since Saturday it’s now Thursday. And yes singular tire. Telling me my tire is here eve More

by BRYCE10SCHATZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Robert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini, Dawn Vincent, David Diaz
Apr 28, 2023 -

Lithia Hyundai of Reno responded

Hi Bryce, I apologize for the inconvenience with your tire replacement. We strive to receive orders in a timely manner as to not keep you waiting. Please feel free to contact me below if you’d like to discuss your experience in further detail, thank you. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

April 27, 2023

Honestly not sure if I was billed correctly or maybe I just didn't understand the breakdown.. After looking at my bill, it seems as if they attempted a repair on my vehicles transmission and when that fai More

by swcassell1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Lithia Hyundai of Reno responded

Hello, thanks for letting us know about your concerns. Please contact me below so I can look into this and provide some clarity, thank you. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

April 27, 2023

Everything was great except for the second service in a row- my service warning/timer in my infotainment system was not reset so it still shows I’m past due for my service- Very annoying! More

by CLEIBOW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Lithia Hyundai of Reno responded

Hello, thanks for sharing your valuable feedback with us. I apologize for not resetting your service notification again and would be happy to speak with you about this further if you’d like, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

April 27, 2023

My service was very good here at Lithia Hyundai, Lance always take care of my needs and check to make sure my vehicle is inspected good and he is very good, I gave it 5 star because Lance is good service More

by ANGELABARKUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Lithia Hyundai of Reno responded

Angela, thanks for the kind words about Lance! We'll be sure to let him know you appreciate his service. Safe travels from Lithia Hyundai of Reno!

April 26, 2023

Your service is extremely good 😊, I’m very happy and grateful with the customer service personal, they are very nice, thank you. More

by SUSY.BRADSHAWW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Apr 26, 2023 -

Lithia Hyundai of Reno responded

We're so happy to hear that, Susy! Thanks for taking the time to let us know we're doing great. See you again soon at Lithia Hyundai of Reno!

April 24, 2023

Always great customer service when I take my vehicle to them. The service advisor always looks what needs to be done and checks for any recalls that might be needed. More

by GENE_SALAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Apr 25, 2023 -

Lithia Hyundai of Reno responded

Thanks for being a valued customer at Lithia Hyundai of Reno, Gene! It's always a pleasure to work with you!

April 24, 2023

Always professional and eager to help answer questions a s look up all 4 cars I have purchased from you More

by BLAJOSFAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Apr 24, 2023 -

Lithia Hyundai of Reno responded

We truly appreciate your loyalty! Thanks for choosing Lithia Hyundai of Reno for your automotive needs over the years!

April 23, 2023

Always good. ...our 5th new car in 7 years Our sales guy was great...in future will get another More

by DOGGYDOO1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chantel Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Lithia Hyundai of Reno responded

Thanks for the five stars and congrats on the new car! You're always welcome here at Lithia Hyundai of Reno and we wish you safe travels!

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