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Lithia Hyundai of Reno - Service Center

Reno, NV

4.8
626 Lifetime Reviews Review Dealership

626 Reviews of Lithia Hyundai of Reno - Service Center

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August 11, 2017

"Professional"

- Rick

This dealership tries to make you feel at ease. Friendly staff open to talk to you about any repairs needed if any. And the cost.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Carlo Moscoso
June 12, 2017

"Good experience"

- Mothra

Alec was knowledgeable about the car and went above and beyond to ensure I was satisfied. He also bought me a Pepsi when I was extremely stressed. That helped me.

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Yes
Employees Worked With
Other Employees : Joe Collazo, Alec McGee
April 24, 2017

"Service - accent"

- Gstein

Lance is excellent at getting us in a moment's notice. He is outstanding and always goes above and beyond what we expect. I love dealing with him

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Yes
Employees Worked With
Apr 28, 2017 -

Lithia Hyundai of Reno responded

GStein, You have been a faithful customer for many years and we sincerely appreciate your continued business. Lance and the entire service team work extremely hard to keep our customers coming back and it’s a pleasure to hear we've been there for you over the years. It means a lot to me personally that you took time from your busy day to leave us this wonderful review, so thank you! Stay safe and thank you again for the kind words. Respectfully yours, Dylan Clunie General Manager Lithia Hyundai of Reno

March 31, 2017

"Great place to buy a car!"

- tstrickland

My experience was great all the way from Matt in Service to Joe, to Cody and David in Finance. All of them took great care of me and my needs for a new car. Thanks guys! Job well done!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Joe Collazo, Cody Panzer
Mar 31, 2017 -

Lithia Hyundai of Reno responded

TStrickland, Thank you so much for your glowing review! We are so happy to hear that Matt, Joe, Cody and David provided you with a hassle-free car-buying experience. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience, so thank you for sharing it with us. Be sure to follow/like us on Facebook and Twitter to stay connected with special events and service deals. And be sure to let your friends know where you found your new ride. Thanks again for your business and kind words. Sincerely, Dylan Clunie General Managersd Lithia Hyundai of Reno

March 27, 2017

"Place is awesome!"

- Jerm_11

Great place and people! Lance is the man! Quality service done fast. Would recommend to everyone to go there. Will continue to go there for all my service needs!

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Yes
Employees Worked With
Mar 27, 2017 -

Lithia Hyundai of Reno responded

Wow! Thank you so much for your recommendation! We feel strongly that it's important for our customers to hear firsthand from other customers about their positive experience, so thank you for sharing this with us. The success of our company is due to incredible team members like Lance Smith, and we're so glad to hear that you experienced his dedication first-hand. Please don't hesitate to reach out to us with any future automotive needs. And be sure to let your friends know where they can receive the royal treatment when they get their vehicle serviced. Thank you again for your business and your kind words, we greatly appreciate both. Respectfully yours, Scott Robert Customer Relations Manager Lithia Hyundai of Reno

February 27, 2017

"Charged $136.41 for key fob battery replacement."

- GN

I took my Tucson in to Service Dept because it was having difficulty starting and driver door wouldn't unlock. Bought the vehicle at this dealership and it has less than 30,000 miles. I also paid for the extended warranty - just in case. They charged me $136.41 for replacing the battery in the key fob. Battery cost $5.95 plus tax. Installation $130. I was told by the Service Dept that they had to "run diagnostics." All they did was test the battery. Ridiculous!

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Recommend Dealer
No
Employees Worked With
Mar 27, 2017 -

Lithia Hyundai of Reno responded

GN, Obviously we are sorry you feel this way. It’s certainly not the goal of our dealership to have a customer dissatisfied with their service experience. For the record, intermittent electrical problems are not only a huge source of frustration for our customers; these problems are also a major source of frustration for the dealer as well. And sometimes, these seemingly innocuous events have the potential to create a “Catch 22” situation for the dealership, unless we err on the side of caution. We have a great group of service advisors and technicians whose job can be very demanding when working with intermittent problems and limited information. Your comments in this review over-simplify the events of that day and are in direct conflict with statements you made to service personnel when dropping your vehicle off. Your original complaint stated; “vehicle will not start at times after sitting for about four hours or more.” And, “no lights come on; start/stop button has no lights.” At face value these complaints do not immediately indicate a battery problem in a remote. When you and the service advisor walked out to your vehicle, not only did the remote work from 30 feet away, but the service advisor also held the fob outside the window at arm’s-length, and the internal ignition antenna still read “key present.” And of course when he pressed the start/stop button, your car started. When the service department is presented with obvious weak remote batteries the “key not detected” light flashes, and starting the vehicle literally requires the driver to press the start/stop button with the remote in order for the car to start. And of course, this was not the case with your car; your remote worked from 30 feet away and it started with the key being held outside of the car. For those reasons and your stated complaint, it was determined the prudent thing to do is dig a little deeper. And herein lays the catch 22 for the dealership and the service department. If we had assumed it was the battery in the remote and not checked any other electrical systems, we could have very well sent you on your way only to discover the weak remote battery masked a bigger issue with the electrical system. And given your original complaint with the intermittent problems, had that happened, you’d likely be right back here saying how irresponsible it was for us to assume it was a battery in a remote, and how you could have been stranded on the side of the road in the middle of nowhere in a snow storm. As I said earlier, we prefer to err on the side of caution. We would rather run the risk of this kind of review and sentiment, than you being stranded somewhere in harm’s way. You may not think so, but we truly value our customers above all, and we are not going to leverage our sterling reputation for $130. Our goal is to keep our business relationship strong with you and every one of our customers. If you ever find your way back to our dealership I’ll make you this deal. When you need a set of tires not only will I give you a great deal, I’ll also apply a $130 credit to make amends. Your business is very important to us, we would like to regain your trust and have you as our loyal customer for many years to come. I can be reached at the dealership the next time you stop in, or at the email address below. Respectfully yours, Bill Midtgard Fixed Operations Manager Lithia Hyundai of Reno BMidtgard@lithia.com

February 26, 2017

"Great Service"

- Esther Hopkins

Came in for routine oil change. Lance is always friendly and helpful. Change was done in a short time and we were on our way.

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Recommend Dealer
Yes
Employees Worked With
February 25, 2017

"Service Center"

- airracebob

Not only did they perform the service requested satisfactory but they informed me of a nail in one of my tires which they repaired free of charge. Thanks & I'll be back again.. Lance keep me informed of the progress as it went along.

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Yes
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February 09, 2017

"Great Service"

- Evan Olson

Carlo work hard to get me into a tight schedule for service on my 2017 Santa Fe Sport,as my daughter and I were heading to California for the weekend. Jj in the sales team helped get my service reminders and Blue link set .Great work.

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Yes
Employees Worked With
JJ Collazo, Carlo Moscoso
January 29, 2017

"Nice envirement"

- Rick

You can relax while you wait for your service to complete.most easy to do some reading or TV watching or looking around the. Dealership

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Yes
Employees Worked With
Jan 30, 2017 -

Lithia Hyundai of Reno responded

Rick, Thank you for writing this fantastic review and giving our dealership such an excellent star rating! Your total satisfaction throughout the entire ownership period is very important to us, so we appreciate you taking time from your busy day to let us know how we are doing. If there is anything more that we can do please come back and see us again. Take care! Best, Scott Robert Customer Relations Manager Lithia Hyundai of Reno

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