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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,983 Reviews

1,983 Reviews of Lithia Hyundai of Reno - Service Center

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May 02, 2023

Super awesome It is so super cool and awesome. I love being there. Like, all the wow. More

by athius.sj
Recommend Dealer
Yes
May 02, 2023 -

Lithia Hyundai of Reno responded

We love to hear it! Thanks for taking the time to share your great experience at Lithia Hyundai of Reno. We'll see you next time!

May 02, 2023

My car needed a new transmission and when I picked it up and drove it, it was leaking oil. Now it's back in the shop. More

by JICASTILLO227@GMAIL.COM
Recommend Dealer
No
Employees Worked With
Lance Smith
May 03, 2023 -

Lithia Hyundai of Reno responded

Hello, I’m so sorry to hear about the issue with your vehicle upon leaving our service department. We strive to complete every service thoroughly and are working diligently to resolve this. I’d be happy to speak with you about this further if you’d like, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

May 02, 2023

Can I just say how awesome Lance is? He always makes me feel like an old friend that he wants to see get the best service and quality all while being 100% honest. I have been going to th More

by UtahGirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Lithia Hyundai of Reno responded

Thank you so much for the kind words about Lance! We'll be sure to let him know you appreciate his service, and we look forward to your next visit to Lithia Hyundai of Reno!

May 01, 2023

Really like the service and sakes personnel. Each employee we interfaced was gracious and cheerful. More

by BOB@RSAREALTYANDINVESTMENTS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Lithia Hyundai of Reno responded

Thanks for sharing your great experience at Lithia Hyundai of Reno with us, Bob! We hope to see you again in the future!

May 01, 2023

They were very friendly and fast I arrived almost an hour early for my appointment and they were extremely busy but they still got me right in I’m very happy with my service More

by DANSABRINA1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Lithia Hyundai of Reno responded

Thanks for the five stars! We're happy to get you in as soon as possible so you can get back to your day. Safe travels from Lithia Hyundai of Reno!

April 30, 2023

Service was ok but photos of the underside damage were taken but deleted before I picked the car up. Why would you do that? As a result my insurance claim was denied More

by dealerrater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Franceschini
May 01, 2023 -

Lithia Hyundai of Reno responded

Normally we retain photos of damage for insurance purposes, but if you communicate to your service advisor that you are not going to pursue a claim with your insurance company, it is customary for us to delete the photos. Is there a chance the advisor was under the impression you were not going to submit for reimbursement? I would be more than happy to research this for you. Please call me at 775-682-3352 or email SRobert@Lithia.com. Regards, Scott Robert Customer Relations Manager Lithia Hyundai of Reno

April 29, 2023

Staff is great 👍 They always acknowledge by needs and check things out for me. More

by CLAUDIA.SELLEY
Recommend Dealer
Yes
Employees Worked With
Attillio Ravi
May 01, 2023 -

Lithia Hyundai of Reno responded

We're happy to help, Claudia! Thanks for being a valued customer at Lithia Hyundai of Reno!

April 29, 2023

Everyone is amazing and wonderful to work with. Top notch in my book. I would recommend this place to anyone. More

by SUZANNEWALSH70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Lithia Hyundai of Reno responded

We truly appreciate the recommendation, Suzanne! It was a pleasure to assist you at Lithia Hyundai of Reno!

April 29, 2023

All good but you request too many reviews already done three of them nnnn nnn More

by MOVADO488
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Lithia Hyundai of Reno responded

Thanks for the five stars and we apologize for the repeated requests. We will look into this further.

April 28, 2023

Matt was great, so friendly. Everything was smooth, beginning to end. No hassle, no pressure. More

by LISA_HERNANDEZ_156@LIVE.COM
Recommend Dealer
Yes
Employees Worked With
Matt
Apr 28, 2023 -

Lithia Hyundai of Reno responded

Lisa, thanks for the kind words about Matt! We're always happy to provide a quick and easy service experience at Lithia Hyundai of Reno!

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