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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
2,102 Reviews

2,102 Reviews of Lithia Hyundai of Reno - Service Center

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June 10, 2023

Great Service and Very Professional! ! Matthew was very helpful and kept us informed of the progress!! More

by BERTWELLJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Jun 12, 2023 -

Lithia Hyundai of Reno responded

We're glad to hear that! Thanks for the five stars and kind words for Matthew!

June 07, 2023

I feel that after having my car for as long as they did it should have been detailed. No vacuuming or even a car wash, really?!! More

by TAlbarran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Lithia Hyundai of Reno responded

Hello, I apologize for the longer than expected wait time. I’d like the opportunity to learn more about your visit so I can address this properly, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

June 06, 2023

I would never do business with the dealerships again for the way we were treated More

by JOHN237
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Everett Clunie
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chantel Hughes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Jun 08, 2023 -

Lithia Hyundai of Reno responded

Hi John, I’m very sorry we didn’t live up to our five-star standards of service during your visit. Please reach out to me below when you have a chance to discuss this further, thank you. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

June 06, 2023

Beautiful service. My new tires are so amazing and the dealership was super clean and was able to get a lot of work done! More

by VAUGHN6302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chantel Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ashton, Matt Franceschini, Paydon Chambers
Jun 07, 2023 -

Lithia Hyundai of Reno responded

We're glad to see you're satisfied! Thanks for choosing Lithia Hyundai of Reno for your automotive needs!

June 06, 2023

I walked in mistakenly thinking I had an appointment at the Reno dealership. Unfortunately, it was at the Carson city dealership. However, Matt Franceschini welcomed me anyway, and took my car in for the s More

by VICTORIAALLAN973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Jun 07, 2023 -

Lithia Hyundai of Reno responded

It was our pleasure to perform your vehicle's service, Victoria! We appreciate the shout-out to Matt and hope to see you again at Lithia Hyundai of Reno!

June 01, 2023

It’s always a pleasure coming here to get work done on my car. The service reps and mechanics are amazing. Thanks again! More

by DJLR1415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Lithia Hyundai of Reno responded

We're glad to have you in the Lithia Hyundai of Reno family! Thanks for the wonderful review and being a valued customer!

May 30, 2023

Friendly staff. Gets the job done in a timely manner. Not pushy. Love the atmosphere. More

by SHAIGH2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
May 30, 2023 -

Lithia Hyundai of Reno responded

The team is happy to provide a friendly and efficient experience at Lithia Hyundai of Reno. Thanks for stopping by!

May 28, 2023

The service department has the nicest employee’s. Always polite and professional!. Wouldn’t take my car to any other dealership. More

by LAURALFOX199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
May 30, 2023 -

Lithia Hyundai of Reno responded

That means a lot to us! Thanks for being a valued member of the Lithia Hyundai of Reno family!

May 28, 2023

I gave a. One star not two. When your service dept decides they are doing us a favor, I find a business that appreciates our business. You have gone straight d More

by Steve Bridgman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Newton
May 31, 2023 -

Lithia Hyundai of Reno responded

Hi Steve, I’m sorry you feel this way about our service department. We always strive to provide top-notch service for our valued customers. If you’d like to discuss your visit in more detail, I’d love the chance to speak with you so we can improve going forward, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

May 27, 2023

Able to get appointments quickly with efficient and thorough service. I have a favorite service rep: Ryan Newton and l always rely on him. K8 More

by Vewick77
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
May 30, 2023 -

Lithia Hyundai of Reno responded

That's great to hear! We'll be sure to pass this along to Ryan!

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