Lithia Hyundai of Reno - Service Center

They finally got the trailer lights to work on my 25 santa cruz. . But that took several phone calls and I had to go in person to get that set up because I did not receive a call back. When I picked up santa cruz. . But that took several phone calls and I had to go in person to get that set up because I did not receive a call back. When I picked up the truck I was informed That’s during the last install they forgot to install a part and that was causing the lights not to work. I was also told that there are no trailer brake controller built-in to this truck. I was told the previous week by a manager and two parts people that the trailer brake controller was built in and that they called Hyundai itself and that it was built in and that that it was automatic sensing. now I find out I have to spend more money to get trailer brakes on this truck. I bought the truck in November and I have yet to be able to pull my trailer. If I would’ve known,it was this hard to have a hitch, wiring and trailer brakes put on I would’ve not bought the truck. More

Only review service center. 10 days for a diagnostic test is unacceptable. Should have better service than that. Most people don't want to wait 10 days just to find out what the 10 days for a diagnostic test is unacceptable. Should have better service than that. Most people don't want to wait 10 days just to find out what the problem is, than another amount of time to fix. Unacceptable More

Lance offers the best communication about service. He is knowledgeable and kind. I love working with him. I have been having my Hyundai Sonata serviced at Lithia Hyundai for 9 years. He is knowledgeable and kind. I love working with him. I have been having my Hyundai Sonata serviced at Lithia Hyundai for 9 years. More

I loved your service Department especially Lance Smith whom I dealt with for 10 years. I did all the service recommendations as they were due and it had 160,oooplus miles when I decided to get a 2025 new whom I dealt with for 10 years. I did all the service recommendations as they were due and it had 160,oooplus miles when I decided to get a 2025 new car . Unfortunately I was not in love with any 2025 models in Hyundai .I hope I have as good luck with the service department in my new car. Thanks for the professionalism and service with my 2012 Santa Fe. More

We have been working with Hyundai now for 2 hrs and the experience has been great ! experience has been great ! More

I did not have an apt. ,but needed advice on operation of new Tuscon SEL hybrid. Just waited a few minutes and someone was avaiable and went out to help me with my question ,but needed advice on operation of new Tuscon SEL hybrid. Just waited a few minutes and someone was avaiable and went out to help me with my question. Very fast response. More

Just came in for a regular service and was out the door within the hour. within the hour. More

Best car buying and trading experience I’ve ever had. I will definitely be going back. I will definitely be going back. More

I sold this car almost a year ago to someone with the same first name. Now this dealership won’t leave me alone. They are even mailing things to my address with her name on them. Calling my number and em same first name. Now this dealership won’t leave me alone. They are even mailing things to my address with her name on them. Calling my number and emaling me. I don’t own a Hyundai. Don’t let them get your contact info or they will harass you forever. More

I have been in twice. Once for a recall and once for brakes. When I was in for the recall I asked to be called when my car was ready. I needed my car as soon as possibl Once for a recall and once for brakes. When I was in for the recall I asked to be called when my car was ready. I needed my car as soon as possible. I got no call and when I called to check could not get a hold of anyone. My car was finished sooner than I was told but I waited because I did not know if it was done. I ended up waiting over 3 hours for a job that was done in 1 hour. The service advisor did not care. The second time Lace helped me. He always provides excellent customer service so I had no issues. This makes me not want to return because I could not find out if my car was ready. More