Lithia Hyundai of Reno - Service Center

Lithia Hyundai of Reno responded

We're delighted to hear that Lance and the team at Lithia Hyundai of Reno were able to resolve your car issue! It's great knowing your vehicle is now running smoothly. Thank you for sharing this fantastic feedback!

Lithia Hyundai of Reno responded

Thank you for the positive review! Should you need anything else please be sure to let us know. Enjoy your new ride!

Lithia Hyundai of Reno responded

Mr. Pool, Thank you for taking a moment from your busy day to let us know how we are doing, while we are not proud of the score, reviews like yours always help us to sharpen our skills. Addressing the diagnostic time, I'm not sure why there was any confusion on your part? In reviewing the transcript of the appointment call we received from your wife on February 10th, 2025 at 09:06 AM, the discussion of the 48 hour policy happened at the 5:48 mark, and your wife acknowledged the policy by saying "okay". With respect to your accusation of deception, our advisors simply report what our technicians see. If they see evidence of a defect in factory workmanship or materials, then we submit that to the warranty company for prior authorization, and await their approval. When one of our customers comes in with a warranty, we hope the problem you're experiencing is covered, because it makes it a lot more affordable for you, and the warranty companies usually have deeper pockets. That said, when the technician sees evidence of physical damage, we report that as well, unfortunately, that is not something that is covered by your warranty, but in some cases, it may be covered by your automobile insurance. Your advisor probably would have taken the extra time to explain that to you, had you not become belligerent, drop a few F-bombs and stormed off. Since you made your purchase at a Lithia dealership other than ours, you will need to service it there going forward. The Jeep store is fully capable of managing your service and warranty claims, and if it needs to come to us for something specific, they can bring it to us on your behalf. If you would like to apologize for your behavior and repair the relationship, I can be reached at 775-682-3352 and would be happy to arrange a meeting with the service manager so we can discuss a way forward. Respectfully yours, Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@Lithia.com

Pool responded

Typical response from a business with no ethics. But I do appreciate your attempt!

Lithia Hyundai of Reno responded

Thank you for the review! We appreciate you taking the time to provide us with a 5-star rating!

Lithia Hyundai of Reno responded

Thank you for the review! Come see us again soon!

Lithia Hyundai of Reno responded

Maijanapierkowski, thank you for your feedback! We're glad to hear Lance provided excellent service at Lithia Hyundai of Reno. We appreciate your input on staffing and will take it into consideration as we strive to improve our customer experience.

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! We truly appreciate your support. Until next time, safe travels!

Lithia Hyundai of Reno responded

TLWERLEY, thank you for the kind words about our service department at Lithia Hyundai of Reno! We're glad to hear you're pleased with your experience and look forward to serving you again.

Lithia Hyundai of Reno responded

Hello, I apologize for the inconvenience and miscommunication you experienced with your trailer setup. It's frustrating to hear about the challenges you've faced, and we appreciate your patience as we've worked through these issues. If there's anything further we can do to assist or clarify any remaining concerns, please feel free to reach out directly. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

Lithia Hyundai of Reno responded

Dear Ms. Duron, Please accept our apology for your less-than-stellar experience. This is not how we want one of our new customer's first service visits to go. When it comes to routine maintenance we can get customers in and out with ease. However, when it comes to appointments that require a Certified diagnostician, we have been struggling the past few months. Due to a combination of a nationwide shortage of highly skilled certified technicians, and our service department losing a couple to due to illness and relocation, we have been struggling to keep up with the demand of a market that has had an influx of people relocating with Hyundai's. We are working diligently to get staff recruited, and we appreciate your patience and understanding as we work through this. We are getting our arms around this problem and hope to have the wait times down considerably as we get new staff hired on and certified. If there was anything else that contributed to the low score and you would like to discuss it, call me at 775-682-3352 or email me at SRobert@Lithia.com. Again, please accept our apology, and thank you for sharing your experience. Respectfully yours, Scott SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502