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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,955 Reviews

1,955 Reviews of Lithia Hyundai of Reno - Service Center

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November 15, 2022

Slow to solvedl the issue, no communication to provide feedback and updates and some of fhe times nobody was answering the calls More

by LROCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Newton
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Nov 17, 2022 -

Lithia Hyundai of Reno responded

Hello, I apologize for the longer than expected wait time and lack of communication during your last visit. We strive to be transparent and keep you up to date throughout the service process. I’d like to learn more about your experience in order to improve going forward. Please reach out to me at the number below when you have a chance to discuss this in more detail, thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

November 14, 2022

It’s a great place for repairs and to get your vehicle inspected and serviced More

by CHRISTINAMEZA13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
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Nov 15, 2022 -

Lithia Hyundai of Reno responded

Thanks for the five-star review! It's our pleasure to assist you at Lithia Hyundai of Reno!

November 14, 2022

I have been overall satisfied with my experience so far. Service has been good with exception of having some trouble with phone calls getting answered More

by FREDORANNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver, Dawn Vincent
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Nov 15, 2022 -

Lithia Hyundai of Reno responded

We truly appreciate the feedback and will pass this along to the team. Thanks for the 5 stars!

November 13, 2022

Did the service fast and well. I am glad to be working with Lithia service More

by BODYANDSOULFITNESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
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Nov 14, 2022 -

Lithia Hyundai of Reno responded

And we're glad to have you as a valued customer! We always strive to make your service quick and easy here at Lithia Hyundai of Reno. Thanks for stopping by!

November 13, 2022

Always friendly, pleasant, helpful. Explain everything to you and try to get everything taken care of asap. Good prices too. More

by GGANGREL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mishawaka Roach
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Nov 14, 2022 -

Lithia Hyundai of Reno responded

That's how we earn customers for life! It's our pleasure to make your experience at Lithia Hyundai of Reno as quick and easy as possible. Until next time, safe travels!

November 13, 2022

Prompt and friendly service, service writer was very nice and thorough, in all an overall good experience. More

by JFERNANDEZ848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drea McGiffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Lithia Hyundai of Reno responded

Thanks for the awesome review! A thorough and timely service makes a happy customer! Please let us know if you need anything else from Lithia Hyundai of Reno!

November 12, 2022

Wonderful service, great dealership! If you don’t give them a shot, your at the wrong dealership More

by kennethwaynejackson9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chantel Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Costello and Luke Bragg, Tabatha Culver
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Nov 14, 2022 -

Lithia Hyundai of Reno responded

We appreciate the kind words, Kenneth! Thanks for choosing Lithia Hyundai of Reno!

November 12, 2022

Comfortable waiting area with coffee for customers in service area. All questions regarding my vehicle answered by service representatives. Great service! More

by GREENELESLIE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chantel Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2022 -

Lithia Hyundai of Reno responded

That's great! Thank you for trusting us at Lithia Hyundai of Reno with your service needs!

November 12, 2022

Friendly, helpful and respectful. Always willing to listen and talk about any problems. Service is fast. More

by VALERIELINKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini, Tabatha Culver
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Nov 14, 2022 -

Lithia Hyundai of Reno responded

That's wonderful to hear! We aim to make you feel like family here at Lithia Hyundai of Reno, and that starts with being friendly and listening to your concerns. Please don't hesitate to reach out if you need anything else!

November 12, 2022

Horrible service department. Mis order parts,make promises they don't keep and when called on it could care less. Tabatha horrible. I'm complaining to corporate it was so bad! More

by lynn.gunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tabatha Culver
Report | Print
Nov 15, 2022 -

Lithia Hyundai of Reno responded

Hi Lynn, I’m very sorry to hear about your experience with our service team. We always strive for accuracy and five-star customer service for our valued customers. I’d like to learn more about your visit in order to improve going forward and make things right. Please give me a call at the number below when you are next available, thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

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