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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,954 Reviews

1,954 Reviews of Lithia Hyundai of Reno - Service Center

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October 01, 2022

Mr. Lance a good person on service, the only problem is he doesn’t invite me to have some shots of tequila. Good person to handle the job, he needs a raise badly. Pedro “Paco” More

by Pacocamargo58
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service
Oct 01, 2022 -

Pacocamargo58 responded

Ok

Oct 03, 2022 -

Lithia Hyundai of Reno responded

Thanks so much for the five stars, Pedro! It's always a pleasure to service your vehicle here at Lithia Hyundai of Reno. Maybe Lance will take you up on that offer next time you stop by!

September 29, 2022

Quick, efficient, professional. Always a get the best service from here. Will keep coming back. More

by GABY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iris Flores-Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini, Tabatha Culver, Hannah Choquette, Maegan Minetto
Sep 30, 2022 -

Lithia Hyundai of Reno responded

We truly appreciate loyal customers like you! Making your appointment as quick and easy as possible is our goal. Let us know if you need anything else from Lithia Hyundai of Reno!

September 28, 2022

Customer service is top notch. It’s never something you look forward to but is quite necessary and Reno Lithia makes it as painless as possible! More

by Kim Scivally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Lithia Hyundai of Reno responded

Thanks for the wonderful review, Kim! We agree that routine service can be a chore, but our team is dedicated to making your experience as quick and easy as possible. See you next time at Lithia Hyundai of Reno!

September 28, 2022

I have a wonderful experience at this dealership every time I go and that's because of one guy: Ryan Newton. He is prompt, courteous, transparent and all around just a good guy. Last month when I was in g More

by KCROSSON007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Newton
Sep 29, 2022 -

Lithia Hyundai of Reno responded

We love to hear that! Thanks for the stellar review and shoutout to Ryan. It's our pleasure to make your service appointments a breeze at Lithia Hyundai of Reno!

September 26, 2022

I have been going to that dealership for over 10 years great people work there and the service department is great More

by Dorothy Medrano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tabatha Culver
Sep 27, 2022 -

Lithia Hyundai of Reno responded

We truly appreciate your loyalty, Dorothy! It's always a pleasure to assist you with your vehicle and the Lithia Hyundai of Reno team can't wait to see you again soon!

September 25, 2022

Everybody is so nice. Thanks! Love my Sante Fe. Did not take very long to get my oil changed, ended up in a new car. Lol More

by JANETMDOYLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desmond Carolino
Sep 26, 2022 -

Lithia Hyundai of Reno responded

Thanks for the review and congrats on your new car! Our service team takes pride in getting you back on the road as quickly as possible. Safe travels from Lithia Hyundai of Reno!

September 24, 2022

You're a good dealership, you're practicing a good communication. I really appreciate your business. Just keep up the good work 👏. More

by ernestboliva1405
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lennox, Gio Castro
Sep 26, 2022 -

Lithia Hyundai of Reno responded

Thanks for the wonderful review! At Lithia Hyundai of Reno, we believe maintaining communication with you throughout the process is important. Until next time, safe travels!

September 24, 2022

Everyone is so helpful and very knowledgeable of the service they offer. I would recommend they to my friends More

by SuzieQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Lithia Hyundai of Reno responded

We appreciate the awesome review! Being knowledgeable and helpful to our valued customers is our top priority. See you next time at Lithia Hyundai of Reno!

September 23, 2022

Did not complete the work requested. Did not contact me when work was complete. Vehicle sat for an extra day because no one in service could confirm if the work was done or reach the le More

by ELEWIS83.EL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Garrett Clunie
Sep 26, 2022 -

Lithia Hyundai of Reno responded

Hello, our team strives to maintain communication throughout the service appointment as well as make sure the vehicle is safe and roadworthy at time of completion. I’m very sorry to hear this was not the case at your last visit. I’d like the opportunity to learn more about your experience and make things right. Please reach out to me at your earliest convenience so we can discuss things further, thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

September 22, 2022

Lance was super nice and helpful. He made the experience great and effortless. It also didn’t take that long, only about an hour. More

by Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Lithia Hyundai of Reno responded

Thanks for the shoutout to Lance, Sandy! We're happy to get you in and out as quickly as possible so you can go on with your day. Let us know if you need anything else from Lithia Hyundai of Reno!

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