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Lithia Toyota of Medford

Medford, OR

4.6
4,817 Reviews
Lithia Toyota of Medford is focused on providing customers with an honest and simpler buying and service experience. We believe in giving customers straightforward information so that they can make confident decisions. Lithia Toyota of Medford joined Lithia Motors in December 1974 and became the second Lithia store. They moved from their location at the Lithia Motors headquarters to a brand-new facility in 2000. Lithia Toyota of Medford has been awarded the prestigious Toyota President's Award for 16 consecutive years. Lithia Toyota of Medford, near the surrounding areas of Medford, Ashland, Grants Pass, Central Point, Jacksonville and Rogue River Oregon, features a wide selection of new Toyota and used Toyota cars, trucks and SUVs. Our inventory includes new models such as the Toyota Yaris, Corolla, Matrix, Camry, Prius, Sienna, Avalon, RAV4, FJ Cruiser, Venza, Highlander, 4Runner, Sequoia, Land Cruiser, Tacoma, Tundra, Scion xD, xB, tC, & Scion iQ. Lithia Toyota of Medford also has Toyota Certified Used Vehicles that meet Toyota's demanding standards for quality and pass a meticulous certification process.
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1420 North Riverside Ave

Medford, OR

97501

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Showing 4,817 reviews

November 29, 2021

Lithia saved our vacation. We were in Medford to visit family for Thanksgiving and my Tundra was leaking oil. The service department got me in Friday morning without an appointment. They got everything More

by Josh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Lithia Toyota of Medford responded

Josh, Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

November 29, 2021

Very friendly, helpful, informative. They were quick and helped us find a car that worked for us. More

by ROXANNE_1954
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Aaron Greenwood
Nov 29, 2021 -

Lithia Toyota of Medford responded

Roxanne, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Troy Kloke, General Sales Manager

November 29, 2021

I love love love love this location - been buying here since 2004!!!!!!!!!!! And I will continue !!!!!! More

by Lynnshadycove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Lithia Toyota of Medford responded

We appreciate your business and our entire dealership team looks forward to serving you with all of your automotive needs. Mark Grossman, Service Manager

November 27, 2021

Been using the dealership since 2007 and has been a great place to have my vehicle serviced or repaired, never a negative experience. More

by ALTL12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Kyttle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2021 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review! We are so glad to have you as a loyal customer. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

November 27, 2021

So helpful, timely, thorough, courteous, and vacuum and window wash were the unexpected cherry on top. Thanks!!!! More

by makeane7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2021 -

Lithia Toyota of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

November 26, 2021

Always super busy...plan to wait all day and you won't be disappointed...probably need more employees More

by JANELL_HANDLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John McNerny
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Kyttle
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Lithia Toyota of Medford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mark Grossman, Service Manager

Dec 13, 2021 -

Lithia Toyota of Medford responded

Janell, We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mark Grossman, Service Manager

November 26, 2021

Little things make a big difference - for example, a smile from all encountered at the service department, a "hello how are you doing - great to see you again" by Mark Grossman, a friendly open discussi More

by mike123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The new gentleman checking me in but whose name I cannot remember. Sorry.
Nov 27, 2021 -

Lithia Toyota of Medford responded

Thank you, Mike, we are very happy to hear that Mark and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mark Grossman, Service Manager

November 26, 2021

Your staff were very helpful, friendly and did not pressure us. They made our experience a very positive one. I will definitely recommend your dealership to anyone. More

by LGBSTEELES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Seegmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2021 -

Lithia Toyota of Medford responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lithia Toyota of Medford! Troy Kloke, General Sales Manager

November 26, 2021

The service was good as usual, however, I was surprised there was a sales tax on bill. I was told it was some type of a "corporate sales tax" I am not happy about that. More

by Harry123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2021 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're sorry that you didn't have a completely satisfying visit. We’d love the opportunity to address any issues you may have. Please reach out to us at your earliest convenience. Thank you for your time. Mark Grossman, Service Manager

November 25, 2021

Very good and friendly service,all work done in a timely manner and i got called as soon as it was complete More

by Dwcardoza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2021 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

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