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Lithia Volkswagen of Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.7
1,730 Reviews
Lithia Volkswagen of Des Moines: Iowa's Top VW Dealer At Lithia Volkswagen of Des Moines we offer an extensive selection of new Volkswagen models and used cars, trucks and SUVs. Conveniently accessible from I-35/I-80, we are located at 5200 Merle Hay Road in Johnston, Iowa. Approximately twenty minutes from downtown Des Moines and a short drive from Ankeny & Waukee, our sales department is open Monday through Saturday to help you buy or lease your next car. View our hours and directions to find the best route to our auto dealership.
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5200 Merle Hay Rd

Johnston, IA

50131

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Showing 1,730 reviews

February 28, 2024

I was very happy with the service I got on having my oil changed and tires rotated. Thank you More

by tomrcaskey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooklyn White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Lithia Volkswagen of Des Moines responded

Thanks, Tom, for sharing your thoughts about your experience with Lithia Volkswagen of Des Moines. We appreciate your business and hope to see you again soon! Best Regards, Steven Martelli Manager Stevenmartelli@lithia.com

February 23, 2024

Emrah Tabakovic provided great service and kept us updated on repairs and our insurance estimate. More

by Bmx1721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emrah Tabakovic five plus stars
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Feb 24, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you for taking the time to share your thoughts on working with Emrah and our team. We're glad to hear we delivered such a great experience! Best Regards, Steven Martelli Manager Stevenmartelli@lithia.com

February 21, 2024

Took our Volkswagen Beetle in for an airbag recall and asked them to change the oil while it was there. They completed both services quickly. The staff was professional and courteous. They have serviced b More

by Brent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t recall
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Feb 21, 2024 -

Lithia Volkswagen of Des Moines responded

Brent, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Steven Martelli Manager Stevenmartelli@lithia.com

February 21, 2024

Greeted with a smile, given information and vehicle was done quickly. Well done service team! More

by Courtney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emrah and Cade
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Feb 21, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Courtney, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Volkswagen of Des Moines, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Steven Martelli Manager Stevenmartelli@lithia.com

February 15, 2024

This was a recall service appointment. They were fast and efficient. I wasn't subjected to any unnecessary paperwork. Great job! More

by billcat13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jontay Williams
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Feb 15, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Steven Martelli Manager Stevenmartelli@lithia.com

February 07, 2024

Went in for a complimentary oil change and a flat tire that needed looked at for possible repair. They were unbelievably quick, oil changed, cabin filter and fixed the flat tire in 23 minutes! Also had a More

by drrschad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah Vawter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gage Leeper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Halstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Cartwright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Goering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Rankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Weltha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ross Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooklyn White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philip Ostrem
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Volkswagen of Des Moines to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Steven Martelli Manager Stevenmartelli@lithia.com

February 02, 2024

Service was fast and easy! Jacob and the rest of the service team were excellent! More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Howell
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Feb 03, 2024 -

Lithia Volkswagen of Des Moines responded

Alex, It's great to hear that Jacob and our service team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Volkswagen of Des Moines! Best Regards, Steven Martelli Manager Stevenmartelli@lithia.com

February 01, 2024

Emrah was great very good experience overall. Highly recommend. I had a 2019 golf R in and got new tires put on. More

by chriscolefit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emrah
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Feb 01, 2024 -

Lithia Volkswagen of Des Moines responded

Chris, We are very happy to hear Emrah provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Best Regards, Steven Martelli Manager Stevenmartelli@lithia.com

January 29, 2024

Brought our 7 year old Jetta in for an oil change and diagnose and resolve the check engine light. They were easy to communicate with and have a neat online service tracking system, can also pay online. More

by Coyote
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emrah Tabakovic
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Jan 29, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you so much for your excellent service review! We are so glad that Emrah had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Volkswagen of Des Moines to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Steven Martelli Manager Stevenmartelli@lithia.com

January 19, 2024

Jontay was awesome and friendly. He was very informative about the whole process and made it painless. More

by Josiah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jontay Williams
Print
Jan 20, 2024 -

Lithia Volkswagen of Des Moines responded

Thanks, Josiah, for sharing your thoughts about your experience with Jontay here at Lithia Volkswagen of Des Moines. We appreciate your business and hope to see you again soon! Best Regards, Steven Martelli Manager Stevenmartelli@lithia.com

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