Lokey Nissan

Routine Everything went very well. Timely, job well done. Anthony was very helpful. Follows thru with everything I requested. Overall very pleased with my Everything went very well. Timely, job well done. Anthony was very helpful. Follows thru with everything I requested. Overall very pleased with my service. Was happy with the whole experience. More

Service personnel friendly, great service. Timely service performed, shuttle available to the mall nearby. Although no previous problems with my battery it failed the test performed so Nissan r Timely service performed, shuttle available to the mall nearby. Although no previous problems with my battery it failed the test performed so Nissan replaced it free under the Warrenty. I also appreciated the free car wash. More

New Customer - oil change Service rep, Matthew Kasper was very pleasant, explained details and helpful. It was a nice experience at Lokey. Service was the right amount of tim Service rep, Matthew Kasper was very pleasant, explained details and helpful. It was a nice experience at Lokey. Service was the right amount of time More

AC REPAIR The guys were fast and courteous. I got there early, there's quite a few people there and I didn't have to wait long... The guys were fast and courteous. I got there early, there's quite a few people there and I didn't have to wait long... More

Salesman I came to the dealership looking for a vehicle between 10k and 12k. I was greeted and led to a salesman who told me he was in the middle of something I came to the dealership looking for a vehicle between 10k and 12k. I was greeted and led to a salesman who told me he was in the middle of something and would be right with us. After sitting there for 10 mins my daughter noticed his computer and that he was doing a fantasy league. We got up to leave and only then did he say he could help me. I was very clear about my price range. He said he had a rouge in that price range. I test drove it and loved it. Then we go inside and he comes back with numbers selling it at at 18k. I felt that it was definitely a bait and switch. When we were on the test drive he assured me it would be pre owned certified. We go back and forth and the sales manager and I agree on 16k. As I'm in with the finance person, Brent, I find out that it was not written up with the certification and I'm told it's another 1800.00. Kevin, the salesman admits he told me it would be certified and tries to say I didn't want it. When pressed, he could not state a moment where I spoke those words. Again we have to get the sales manager involved. They did finally give it to me at no cost. But if I had not noticed that wasn't on the we owe form, and assumed I had it, I would have left with a car with bad tires and brake issues and no certification and no recourse. Then when I picked the vehicle up, Kevin gave me the keys and hurried back inside. I went to get in it and noticed the car was covered in mud and there were leaves inside it. I pull around to service to ask them to at least run it through the car wash; I did explain that I had just picked it up. I'm told it will be 30-40 minutes because they had other customers. I explained that I had to go to work and couldn't wait. They refused to do it. Very unpleasant experience from beginning to end. More

Friendly and Fast I went in to look for a new car. They had what I wanted at the price I was willing to pay. Did the paper work and I drove home in a new Rogue! I went in to look for a new car. They had what I wanted at the price I was willing to pay. Did the paper work and I drove home in a new Rogue! More

Kevin my service manager went well above and beyond to help me. Also he help me secure a rental car and the work was finished ahead of the time promised. went well above and beyond to help me. Also he help me secure a rental car and the work was finished ahead of the time promised. More

Purchase of our third vehicle from Lokey Nissan Craig London is phenomenal. I call him up, tell him what I’m looking for he gets it for me and has everything ready to go prior to my arrival. Craig London is phenomenal. I call him up, tell him what I’m looking for he gets it for me and has everything ready to go prior to my arrival. More

Friendly staff. Friendly staff willing to work with you at your own pace without pressure. Everyone that passed said hi and made sure I was taken care of. Friendly staff willing to work with you at your own pace without pressure. Everyone that passed said hi and made sure I was taken care of. More

Emergency Help The passenger window mechanism failed and the window would not stay up. Which was a major problem since the car sits out. I called and the Service A The passenger window mechanism failed and the window would not stay up. Which was a major problem since the car sits out. I called and the Service Advisor, Kevin, said bring the car in ASAP. I did so and by the next day the car was fixed. Very pleased with the incredibly fast service. Kevin is a nice person and always goes out of his way to help. More