Lokey Nissan

I’ve been servicing my vehicle there since the day I bought it. Every invoice I’ve received over the years clearly states “lifetime oil change.” Because of that, I’ve always operated under the assumptio bought it. Every invoice I’ve received over the years clearly states “lifetime oil change.” Because of that, I’ve always operated under the assumption that the benefit was still in place. At my most recent visit, I was told I “no longer qualify.” That was the first time I had heard anything about a change. When I tried to ask questions and understand what had changed, I was interrupted before I could finish explaining my confusion. I decided not to move forward with the oil change, but continued with my recall service. Later, when someone followed up about my experience, I shared that my frustration. I made it clear I was not frustrated about being charged, I was frustrated about the lack of communication. If I no longer qualified, that’s fine, but that information should have been shared when I called to schedule the appointment. That would have given me the chance to decide how I wanted to proceed before taking time out of my day to come in. Instead, I was told, 'So you’re upset you’re not receiving a service for free that you weren’t supposed to be receiving for free.' That response felt dismissive and didn’t address the actual concern I was raising. To be clear, I genuinely don’t know whether I should still qualify for the lifetime oil changes. My issue was the communication and the way the conversation was handled. Had I known in advance that I would be paying, I would have brought the $20/$30 coupon I received in the mail. I also would have appreciated being offered that option once it was clear I wasn’t expec More

I'm very happy with the service that they provide and I came there for an oil change and they said that I needed the brake fluid changed so everything went well and I'm very happy with the truck that I got came there for an oil change and they said that I needed the brake fluid changed so everything went well and I'm very happy with the truck that I got in June. More

Was a great experience and very happy Internet rep Sales person And entire team were very helpful person And entire team were very helpful More

The staff was welcoming and professional. I was informed of the planned services before the team began their work; and of the outcome of their inspection. I was informed of the planned services before the team began their work; and of the outcome of their inspection. More

Salesperson Jordan was excellent. Extremely helpful and went above and beyond to help me with the purchase of my new vehicle Extremely helpful and went above and beyond to help me with the purchase of my new vehicle More

Always fair, efficient, and straightforward I have purchases 5 cars from this dealership. Their service is part of the reason I have. purchases 5 cars from this dealership. Their service is part of the reason I have. More

Chuch provides excellent customer service. He is very knowledgeable on how to handle all repairs. I will only go to Chuck for all my car services. He is tye reason I purchase my cars from Loke He is very knowledgeable on how to handle all repairs. I will only go to Chuck for all my car services. He is tye reason I purchase my cars from Lokey More

They over charged me and did not give the service they promised. Took way longer then promised and poor communication promised. Took way longer then promised and poor communication More

⭐⭐⭐⭐⭐ I had an outstanding experience purchasing my vehicle from this dealership! From start to finish, the process was smooth, transparent, and completely stress-free. The staff was knowledgeable, pro vehicle from this dealership! From start to finish, the process was smooth, transparent, and completely stress-free. The staff was knowledgeable, professional, and genuinely cared about helping me find the right car—not just making a sale. They answered all my questions, worked with me on pricing, and made sure I was comfortable every step of the way. I couldn’t be happier with my purchase and highly recommend this dealership to anyone looking for top-notch service and a great buying experience! More

Great communication Knowledgeable and friendly service. Shuttle van was a nice service that was much appreciated. Shuttle van was a nice service that was much appreciated. More