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4,660 Reviews of Lokey Nissan - Service Center
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April 06, 2019
Excellent service Personal-didn't feel like a number, washed my car, made me comfortable , quick service, courtesy ride to mall while they worked on my car Personal-didn't feel like a number, washed my car, made me comfortable , quick service, courtesy ride to mall while they worked on my car More
by Dcapen888
Verified CustomerEmployees Worked With
John
April 06, 2019
Brought my vehicle in to have some electrical problems chec Brought my vehicle in to have some electrical problems diagnosed. My locks on the door weren't working off and on , my clock wouldn't stay set an Brought my vehicle in to have some electrical problems diagnosed. My locks on the door weren't working off and on , my clock wouldn't stay set and my windows were rolling down halfway on there own ( front driver and passenger sides. I was called 3 hrs later and told that nonthing was wrong with the windows , lockes or the clock. But I'm still having the same problems from the same things ! I don't fill anything was ever checked ! More
by Victor21
April 03, 2019
Not very pleased When I first brought my Nissan yo be serviced, the staff was courteous, friendly and efficient.Lately, it has not been the same. I am called by salesp When I first brought my Nissan yo be serviced, the staff was courteous, friendly and efficient.Lately, it has not been the same. I am called by salespeople to get another vehicle when my vehicle is being serviced and I am always invonvenienced and given the run around about loaner vehicles when I have been entitled to them. Once I was told that there are so many recalls that there aren’t any loaner vehicles. Next I was offered one but then was told that the warranty work that needed to be done wasn’t going to take long enough to be entitled to one. I can’t be without a vehicle. I take care of my elderly mom as well as work an hour away from my home. I still have not gotten my warranty work completed because I haven’t heard from anyone that the part was in! I also had a rare day off and brought the vehicle in to be told that it was just going to be assessed that day. I am truly not happy with service at this time. It’s a shame because I’m the past this has never been the case. More
by memorymaker
April 03, 2019
DO NOT TAKE YOUR CAR HERE....RUN They are huge liars and told me that my truck was in total alignment which they obviously never checked. When I took it to Courtesy Nissan they confir They are huge liars and told me that my truck was in total alignment which they obviously never checked. When I took it to Courtesy Nissan they confirmed what Firestone had told me, that I did need an alignment and even gave me the paper showing where they had checked my alignment unlike the liars at Lokey who never even gave me a sheet that they checked it, which they didnt. They also lied about putting air in my tires because one of them was really low and they said that they put air in them but I found out that they did not put any air in them by checking the status on my truck when I left there and it clearly showed the tire being at the same low air rate as it was previously. I would strongly urge you to take your vehicle to someone you can trust and not to these dishonest people. More
by Curigrl
Employees Worked With
April 03, 2019
Great service! I thought I had an oil leak but the professional Machcanics at Lokey Nissan found it was a broken axil that needed replacing. They had to order the p I thought I had an oil leak but the professional Machcanics at Lokey Nissan found it was a broken axil that needed replacing. They had to order the part, when the part came in while they were fixing my vehicle I was treated to a nice cup of coffee a snack. Always with excellent customer service! Lokey even gave me a ride to the mall where I had my hair done. And when my car was ready they came and picked me up from the mall and I was on my way home a happy with my fixed car & new hair dew. : ). Thank you Lokey! More
by WOOTENSUNSHINE
April 03, 2019
Dealership did their best to accommodate me & my truck needs Chuck always goes the extra mile to make sure my truck's issues were properly addressed meanwhile making sure it was of no added inconvenience for me. Chuck always goes the extra mile to make sure my truck's issues were properly addressed meanwhile making sure it was of no added inconvenience for me. More
by ROBERTMEALE
Employees Worked With
April 02, 2019
Disappointed. My 2nd oil change was perfect.. Then my last 2 have been not great. They stopped calling me with the reminder of oil change coming due in which I REAL My 2nd oil change was perfect.. Then my last 2 have been not great. They stopped calling me with the reminder of oil change coming due in which I REALLY appreciate! Not a big deal tho. Last time I dropped my car off my car was not vacuumed & I honestly don’t think my car was even washed cause it was raining so maybe they didn’t wanna wash it & when it stopped raining & my car dried up I could see all the old dirt & pollen still on my car. The time before I dropped my car off it also was not vacuumed. I always ask for the wash & vacuum. Disappointed leaving there with a dirty car knowing what I’m supposed to get. Then having to head to a car wash afterwards. When I bought the car I couldn’t even drive it home that night cause the battery needed replaced it ended up dying when I started the car to drive off I had to call & have someone pick me up. I don’t live close. Then drive all the way back to get it the next day. Because of this happening they offered to fill my gas tank up next time I got my oil changed. so when I dropped it off for my 1st oil change I reminded them about the gas then when they called me to come pick up the car cause it was done I had to wait there for 30min because they didn’t put the gas in my tank. I know this has nothing to do with my last service but it’s like everytime I come here there’s an issue. My last service I immediately called back JB(service advisor) that worked with me that day when I got into my car to leave. No answer. I left a voicemail & no one ever got back to me. I even paid for the tire rotation he recommended to me. He told me he was gonna send me an email something to do with points i get for every service I pay for and a survey. I never got a email. I just received this text message on saturday. That’s over a month later. More
by Marissa
Employees Worked With
JB Kerns, Craig London
April 02, 2019
GTR Champs Great experience at Lokey. My car can not be serviced everywhere. Only at special dealers and that’s what Lokey is. Special. From the moment I made th Great experience at Lokey. My car can not be serviced everywhere. Only at special dealers and that’s what Lokey is. Special. From the moment I made the appointment to when I was greeted and when I received my car it was a great experience. Highly recommend them to the GTR community. Kevin is the best. More
by Jsant
Employees Worked With
April 02, 2019
Always a great experience with KM I always feel that I’m getting the best of attention for my Nisan truck , coffee and doughnuts is an extra delight. While I’m waiting I always feel that I’m getting the best of attention for my Nisan truck , coffee and doughnuts is an extra delight. While I’m waiting More
by Carpenter
Employees Worked With
April 02, 2019
Great service Outstanding service. Everything was handled professionally. Kevin made sure I was taken care of and kept me informed of everything. Truly great servic Outstanding service. Everything was handled professionally. Kevin made sure I was taken care of and kept me informed of everything. Truly great service throughout the day. More
by bkarnes1963
Employees Worked With
