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Lombard Ford

Barkhamsted, CT

Overview
Employees
Reviews
Vehicles
4.7
1,126 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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385 New Hartford Rd

Barkhamsted, CT

06063

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Showing 1,126 reviews

April 26, 2023

If management hired Emma, then they must be a great dealership. Hiring her alone speaks volumes. More

by Jumbo 5
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

Jumbo 5 responded

Emma, even though ill for awhile, continued to keep me apprised of the warranty and inspection process. Even enlisting part of her staff (Jack), assisted in her steed. All i can say is i experienced a great level of customer service, which now-a-days is unexpected and totally unheard of. Great job, Emma!

Helpful
April 25, 2023

Worst experience and dealer service ever. They had my truck a total of 4 months for AC work and it was still not fixed properly when I was called to pick it up. I had to bring my truck back 3 More

by Breal.ag33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Drew Paris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
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Apr 25, 2023 -

Lombard Ford responded

I'm sorry you felt like the need to post this review almost five months after it was here but you aren't telling the entire story. You brought in your 14 Expedition that you didn't buy here and you had an aftermarket warranty that was involved in the claim. There was an issue with getting parts for your vehicle because some of the parts where discontinued and we couldn't get them aftermarket or from a junk yard at the time. There was metal in the system so the front a/c as well as the rear a/c system needed to be replaced. Your warranty company kept asking for more evidence as to why we were replacing pieces and tried to get involved to getting parts for your vehicle. As far as the steering shaft being left loose, after you took the vehicle it was a few days later before we heard from you about that complaint and we offered to get you right in to look at it. I would have thought that if the steering wheel didn't feel right as soon as you left the dealership you would have turned right back around and had the issue addressed.

Helpful
April 24, 2023

Very responsive on calling me back and was very nice to talk to. I will definitely refer her to my friends. More

by Doug
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 18, 2023

This is my third renewal with Emma will no go anywhere else. Easy to work with very helpfull. More

by new8
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 18, 2023

Purchased my Ford Protect PremiumCARE warranty with help from Emma. She helped me decide what plan would work best for my driving habits and explained the benefits. The transaction was done over the phone a More

by Jfrances114
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 18, 2023

This is the second Ford Extended Service Plan that I’ve purchased in the last several months through Lombard Ford. I’m using Lombard Ford due to their ESP pricing and due to the honesty, courtesy, and prof More

by Steve Arey
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2023 -

Lombard Ford responded

Thank you so much for the kind words. Emma is a true professional. She knows the Ford Protect Product and she is extremely helpful with advising our customers. Her demeanor is exactly the same and her helfulness goes beyond our customer base, as she is always willing to assist and answer questions from people who need to speak with Ford itself who purchased their Ford Protect from their dealer. In many cases she and Jack in my dedicated Ford Protect sales department are able to guide and answer questions so the customer does not need to go to the call Ford's large call center, thus making their experience with the Ford Protect Product have a great experience. Again thank you!! Rob Lombard President/Dealer since circa 1982

Helpful
April 09, 2023

This is the third extended warranty I have purchased from Lombard Ford and Emma has been professional and easy to deal with. I checked around on prices and nobody could beat Lombard Ford. More

by Jody
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 07, 2023

This is our second renewal with Emma and Lombardi. You are only as good as your employees. Emma is the best!! So knowledgeable, courteous and professional, shoemakers it all easy!! So much better tha More

by West1215
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
March 28, 2023

I purchased my second extended warranty for my 2015 Mustang yesterday from Emma Allen. She emailed me all the plans that were available and the pricing for each of them so when I called her to make the More

by Donyduck53
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
March 27, 2023

Drew and his team work seamlessly together! George and Rob always make me feel at home whenever I'm there! More

by MMANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Fogarty, Rob Lombard, Mike Mans, John Cersoli
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