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Lombard Ford

Barkhamsted, CT

4.7
1,123 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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385 New Hartford Rd

Barkhamsted, CT

06063

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Showing 1,123 reviews

August 01, 2022

Unfortunately I had to bring my vehicle back three times for the same issue. it appears that the third time was a charm. They did provide a courtesy vehicle each time. More

by jncannone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Lombard Ford responded

Sorry It took 3 times with electrical issues its not always cut and dry especially when we had a parts failure with the new part that was put in.

Aug 01, 2022 -

jncannone responded

I realize electrical issues are not cut & dry...I was more frustrated with the lack of communications.

Aug 01, 2022 -

Lombard Ford responded

I will talk with the team about that. Being down people has made things very difficult. Again I do apologize for any inconvenience.

August 01, 2022

For some reason they missed rotating my tires. I had marked my tire with a chalk mark and the tire was not moved. More

by BRZOSKA_JOSEPH_J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Aug 01, 2022 -

Lombard Ford responded

The tech didn't rotate the tires because he marked that you needed tires at least 2 because they are at 4/32nds which when you replace those 2 they will be the tires that you want in the front and you needed to replace an axle seal.

Aug 02, 2022 -

BRZOSKA_JOSEPH_J responded

Yet I was told that the tires were fine on the outgoing review.

July 27, 2022

Always a please to deal with and no pressure to purchase additional services. The staff is always friendly and very easy going. I’ve never felt pressured by upselling. More

by Danjohnson211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Jul 27, 2022 -

Lombard Ford responded

So pleased to hear your impression of our Service Dept. Dan. We value your patronage. Please be sure to let us know immediately if we do any thing you find unprofessional with our services. Thanks. Your friends at Lombard Ford

July 26, 2022

A+ Organization. Steve Weir, Mike Mans and co. top notch. I'll be back. Thanks! More

by bill@mastersccg.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Mans
Jul 27, 2022 -

Lombard Ford responded

Thank you Bill for the kind words. We are grateful for your business and hope you enjoy that gorgeous vehicle for a long time. Your friends at Lombard Ford

July 25, 2022

Great service and friendly and very knowledgeable staff. Did excellent job in getting our new vehicle built in light of all the challenges going on in vehicle industry More

by rayter74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Lombard, Mark Jones
Jul 25, 2022 -

Lombard Ford responded

Thank you for your business and mostly for your patience through the process. We're hoping you love the vehicle enough to compensate for the challenges going on in the industry. Your friends at Lombard Ford

July 15, 2022

Second purchase of an extended warranty from this dealership. A seemless purchase and assistance provided was outstanding. More

by Hawk Pilot
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2022

The easiest dealings with dealership ever. All the way to inspection they were timely kept me informed and convenient. Would definitely recommend. More

by Checkbkdad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2022

I purchased my second extended service plan and Emma was a wealth of knowledge and assistance. More

by Legalslee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2022

Always get me in and out in a reasonable amount of time! Always do a good job More

by HENRY110
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Lombard Ford responded

We truly appreciate your business sir and we're glad to hear we treat you the way you like to be treated. Thanks for sharing. See you next visit... Your friends at Lombard Ford

July 05, 2022

We were purchasing our 2nd Extended Warranty plan with Lombard Ford. Emma answered all our questions and helped us complete the purchase. More

by jth22321
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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