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Lombard Ford
Barkhamsted, CT
1,163 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,163 reviews
March 23, 2022
Lombard Ford service department is excellent. Knowledgeable and friendly service manager. Proficient mechanics. Happy to have my car fixed. Always a great experience! Knowledgeable and friendly service manager. Proficient mechanics. Happy to have my car fixed. Always a great experience! More
by Debra Paris
Verified CustomerEmployees Worked With
March 23, 2022
When the owner invites you in because he sees you peeking in the window after hours, you know you’re in great hands! This was such a friendly and enjoyable experience ordering my first new vehicle in over 20 in the window after hours, you know you’re in great hands! This was such a friendly and enjoyable experience ordering my first new vehicle in over 20 years! The salesman was patient as I had many questions and concerns. He guided me towards the perfect vehicle for me and my needs and I love it! I proudly wear the dealerships name on my new Bronco Sport! It’s clear they care about their customers and I see why they have been in business for so long! More
by Kristindinct
March 23, 2022
Had to bring car back to have part installed. Asked to have brakes checked and was told needed back brakes front was fine. This was after being given the wrong receipt and keys to the wrong car a Asked to have brakes checked and was told needed back brakes front was fine. This was after being given the wrong receipt and keys to the wrong car at the earlier appointment. I took the car somewhere else for the brakes and found the right front brakes were totally gone. More
by BOBRIEN03
Employees Worked With
John Cersoli
March 17, 2022
Lombard Ford's sales team has been invaluable again in our decision to trade in and buy a new car. Everyone from sales to finance has been extremely willing to help in many ways. THanks. our decision to trade in and buy a new car. Everyone from sales to finance has been extremely willing to help in many ways. THanks. More
by JRCOSTON
March 16, 2022
I have two concerns; 1. I brought my car in early in the morning. I called about 3:30PM to ask how it was going and I was told that they were just starting to work on my car I brought my car in early in the morning. I called about 3:30PM to ask how it was going and I was told that they were just starting to work on my car. Not good. 2. When I brought my car in I indicated that I had reward points, as asked by your sign on window. When I returned to pick up car, the points were not used and I had to wait about 10 minutes because the paper work had to be redone. Not good. More
by johnwz42838
Employees Worked With
Don't Know
March 12, 2022
Friendly concerned very helpful to research and solve my vehicles problem.Immediately scheduling to get my truck serviced. my vehicles problem.Immediately scheduling to get my truck serviced. More
by WMHILLER
March 12, 2022
This is my second warranty purchase through Lombard Ford and Emma Allen made the buying process even easier than my first purchase (hard to do since it was already an easy process). She helped with quotes and Emma Allen made the buying process even easier than my first purchase (hard to do since it was already an easy process). She helped with quotes and letting me know what plans my higher mileage vehicle would qualify for. This was really helpful since I was car shopping and making sure the vehicle would qualify for a warranty was extremely important to me. Thanks Emma! More
by davidlt93
Employees Worked With
March 10, 2022
I have worked with Emma Allen, at Lombard Ford twice now, for Extended Warranties; and she is terrific! Emma, is very knowledgeable, professional and personable! Emma, definitely provides for a "Concierge for Extended Warranties; and she is terrific! Emma, is very knowledgeable, professional and personable! Emma, definitely provides for a "Concierge Service" type of experience! Thank You, Emma! Best, Doyle Hughes More
by doyle58
Employees Worked With
March 09, 2022
Emma was absolutely awesome! Help me get coverage for our Focus RS and made the process super easy! Help me get coverage for our Focus RS and made the process super easy! More
by hlcox2021
Employees Worked With
March 08, 2022
Service was great. They let me know what was going on every step of the way. Best dealership in the state. They let me know what was going on every step of the way. Best dealership in the state. More
by Bfauch
