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Lombard Ford
Barkhamsted, CT
1,120 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,120 reviews
August 18, 2021
My experience with Lombard Ford was extraordinary. The website and online information are accurate and well organized. As a result, it is easy to shop for cars only and find a car that fits one's needs. I website and online information are accurate and well organized. As a result, it is easy to shop for cars only and find a car that fits one's needs. In addition, it was straightforward to set up an appointment for a test drive. Our sales consultant Mark Jones was fantastic. He explained everything my wife and I needed to know regarding the car we were interested in detail. He is friendly and very knowledgeable. He was transparent when describing the features he thought were important when buying a vehicle. The finance manager Mike Mans was phenomenal. He is exceptionally polite and trustworthy. The level of detail of his explanations was outstanding. He went above and beyond when discussing the multiple financing options available. He puts his clients first at all times. He was genuinely interested in understanding our situation and made enormous efforts to get the best deal for us. He will not give up on you. The buying process was smooth. Mark showed us the car in detail and gave us a tutorial on everything we needed to know about the vehicle. He took the time to help us connect our phones to the car, set up essential safety features and other essential aspects that helped us understand how to take advantage of all the available features. The car model we found in their dealership had all the features we were looking for for a price below the average for other Ford dealers. If you decide to buy a car from Lombard Ford, Mike will make sure you know every single detail in the contract, warranty, car maintenance and service, and much more. After we bought our car, the CEO Rob Lombard came to meet us. He was happy to know we had bought our vehicle and congratulated us. He expressed his gratitude for us choosing his dealership and offered help with anything we may need in the future. We had such a pleasant conversation. It made us even happier to have gotten our car from them. Lombard Ford is a true family, and they will make you feel welcomed and appreciated. I am highly impressed with how much they dedicate their time to provide the best experience to their customers. It has been the most outstanding business experience I have ever had. I highly recommend anyone considering buying a Ford vehicle to take the extra time to drive to Barkhamsted, Connecticut, and get to know this wonderful place. More
by Juan Chango
Employees Worked With
Mike Mans, Mark Jones
Helpful August 13, 2021
Very thorough and exceptional professionalism from the whole team. Even got to meet the wonderful owner who is such a pleasant person. The team had my purchase completed in 3 working days. The epitome whole team. Even got to meet the wonderful owner who is such a pleasant person. The team had my purchase completed in 3 working days. The epitome of customer care. Thank you for everything guys. More
by Adrian Chase
Verified CustomerEmployees Worked With
August 11, 2021
Polly has always been kind and friendly, and has always kept me informed during repairs on our vehicles.we would take our service to any dealership Polly goes to. kept me informed during repairs on our vehicles.we would take our service to any dealership Polly goes to. More
by Ppavano
Employees Worked With
Polly Brancato
August 09, 2021
I purchased my first extended warranty from Lombard Ford in 2001 on my 1997 Explorer and have been exceptionally pleased with every Lombard warranty I purchased since then on several new Fords I've owned. E in 2001 on my 1997 Explorer and have been exceptionally pleased with every Lombard warranty I purchased since then on several new Fords I've owned. Emma has always been very personable. professional and helpful in all regards. I highly recommend Lombard Ford warranty services and Emma and will continue doing business with the as long as I'm able! More
by ronl3991
Employees Worked With
August 06, 2021
My second extended warranty with Lombard. Emma and Jack great to work with. Wonderful having real live person answer phone! Have recommended to others. great to work with. Wonderful having real live person answer phone! Have recommended to others. More
by Charlotte M
August 06, 2021
A very well run dealership. I could bring my vehicles to a closer Ford dealer, but Lombard is my choice. The staff is a pleasure to work with. a closer Ford dealer, but Lombard is my choice. The staff is a pleasure to work with. More
by Gk
August 05, 2021
This was a difficult experience! It definitely could have been more positive if I had received correct information from the get-go. It took 3 visits to the dealership & over a week of leaving my truck to been more positive if I had received correct information from the get-go. It took 3 visits to the dealership & over a week of leaving my truck to get it fixed correctly! Once the truck was fixed I found out from George that they had received 2 defective cameras which they installed and then found out were not working and thus, I had to wait for a 3rd one so that they could fix the original problem. I was never given this information from the beginning. The process for repair was time consuming but I would not have gotten upset if I knew what was happening with the camera situation. Polly came to my rescue when she took over the repair and then I had excellent communication and knew what was happening with the repair to my truck. She does an outstanding job all of the time. She cares about her customers and treats them with great respect. I have been using this dealership for over 10 years and have always been satisfied with the quality of the service work that has been performed on my trucks. I actually purchased a truck from you. I sincerely hope that I will receive quality service every time I come. More
by DAVECAPALDO
Employees Worked With
Polly Brancato
August 02, 2021
Excellent service! Very customer focused and they have you in and out in no time! I was Al's first customer since he had just started at Lombard and I have nothing but wonderful things to say! you in and out in no time! I was Al's first customer since he had just started at Lombard and I have nothing but wonderful things to say! More
by kayladuga
Employees Worked With
Alan Katz
August 02, 2021
Polly is always a joy to work with. I have a Ford dealer within walking distance but I still drive 50 minutes to Lombard. I have been a customer for over 20 years and plan to continue. within walking distance but I still drive 50 minutes to Lombard. I have been a customer for over 20 years and plan to continue. More
by GIOCAB
Employees Worked With
Polly Brancato
August 02, 2021
The services are the best in the state. Always ready to help and they treat you like a person not a number I would recommend them to anyone. Thanks Bob help and they treat you like a person not a number I would recommend them to anyone. Thanks Bob More
by Bfauch
Employees Worked With
Polly Brancato
