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Lombard Ford
Barkhamsted, CT
1,121 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,121 reviews
August 02, 2021
The services are the best in the state. Always ready to help and they treat you like a person not a number I would recommend them to anyone. Thanks Bob help and they treat you like a person not a number I would recommend them to anyone. Thanks Bob More
by Bfauch
Verified CustomerEmployees Worked With
Polly Brancato
Helpful July 31, 2021
First bad service sinced I owed this vehicle. Already discussed issues with service department. Hopefully it will be better in the future. If not, then I have a decision to make. discussed issues with service department. Hopefully it will be better in the future. If not, then I have a decision to make. More
by KFRANSON1313
Employees Worked With
July 30, 2021
Sales all very nice, service...seems ok, but every surface touched, leaned on or stepped on has dust from mechanic so I'll have to detail after any service, unfortunately. surface touched, leaned on or stepped on has dust from mechanic so I'll have to detail after any service, unfortunately. More
by susanne619
Employees Worked With
July 29, 2021
Just outstanding customer focused service. The type you don’t find at many businesses anymore. Keep up the great service and focus! It’s a bit out of my way to go to Lombard, but I’m happy to patronize a don’t find at many businesses anymore. Keep up the great service and focus! It’s a bit out of my way to go to Lombard, but I’m happy to patronize a business that still knows their priorities! More
by JDC58
July 29, 2021
Emma has provided services/care/support that over the years has continually exceeded expectations. Lombard warranty and accessories are genuine Ford products for a fabulous discount. years has continually exceeded expectations. Lombard warranty and accessories are genuine Ford products for a fabulous discount. More
by gchorn53
Employees Worked With
July 27, 2021
we love the people at Lombard Ford which includes the owner. We have been buy our vehicles from them since 1997 when we purchased our first vehicle a 1996 ford pickup. We we had issues with our 2015 Ford owner. We have been buy our vehicles from them since 1997 when we purchased our first vehicle a 1996 ford pickup. We we had issues with our 2015 Ford Edge. They stepped up to the plate and corrected the problem. Thanks again Lombard Ford. More
by dcoons3
July 27, 2021
Excellent service the whole transaction of getting an extended warranty was excellent inspection of vehicle took 24 hours The whole process took two days would highly recommend extended warranty was excellent inspection of vehicle took 24 hours The whole process took two days would highly recommend More
by Coytotes
Employees Worked With
July 27, 2021
I purchased extended warranty for my 2018 F150 Platinum. Emma provided numerous coverage and pricing options. I appreciate the care and time that Emma took to make process as easy and convenient as possible Emma provided numerous coverage and pricing options. I appreciate the care and time that Emma took to make process as easy and convenient as possible. More
by JerryZ
Employees Worked With
July 23, 2021
I’ll make it simple. Recently 7-2021 I purchased my second extended warranty for a 2017 Escape. Emma made the process very easy. She listened and understood what I had to say, and added her own recomme second extended warranty for a 2017 Escape. Emma made the process very easy. She listened and understood what I had to say, and added her own recommendations where appropriate. I’m very comfortable with the end result. Rich More
by rrichards46
Employees Worked With
July 22, 2021
Sadly, after 5 years of candidly, going out of my way to being a LOYAL, GRATEFUL and APPRECIATIVE customer of Lombard (Service dept), I will absolutely NO LONGER will be conducting any business with Lombard being a LOYAL, GRATEFUL and APPRECIATIVE customer of Lombard (Service dept), I will absolutely NO LONGER will be conducting any business with Lombard. It is really a pity and candidly insulting how they conducted themselves during my last (religiously and maniacally adhered to) 4k "the Works" package. The only person I will miss is Henry. No question, I will never go back. More
by Dave Parker
