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Lombard Ford

Barkhamsted, CT

Overview
Employees
Reviews
Vehicles
4.8
1,167 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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385 New Hartford Rd

Barkhamsted, CT

06063

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Showing 1,167 reviews

November 15, 2021

Always excellent service and repairs to my Ford Focus. Always on time for pick up and service is always friendly More

by mjohnston0032
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John (service) 5 star!!, Polly Brancato
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Nov 16, 2021 -

Lombard Ford responded

It's always nice to hear that we are doing a good job. Thank you for sharing your thoughts and thank you for your business. Your friends at Lombard Ford

November 12, 2021

John was so kind and patient! I appreciated his calm assurance that all would be well. I was really upset as my car needed to be towed and AAA took 28 hrs to pick it up!!! It runs well now! Thanks to J More

by PRONTO778
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John at the desk. , Polly Brancato
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Nov 16, 2021 -

Lombard Ford responded

Thank you for your generous comments concerning John. It sounds like AAA was a unpleasant experience. Glad the vehicle is running well now. Hope that continues for your sake. If not, we're here for you. Your friends at Lombard Ford

November 12, 2021

Willing to go the extra mile to figure out my problem. True team effort from everyone. More

by JRCOSTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Mans, Mark Jones
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Nov 12, 2021 -

Lombard Ford responded

Glad we could get the problem resolved for you. Don't hesitate to reach out to us for any reason. Your friends at Lombard Ford

November 09, 2021

We had a no pressure no hassle experience with buying my new ford F-150 Alan was great. More

by pollutroj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Katz
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November 05, 2021

I can not be any more dissatisfied with Lombard Ford Service department. The past two times I have been there for the "works package" my tires did not get rotated. Even after pointing this out the res More

by BGMRUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Drew Paris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John
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November 04, 2021

Alan Katz was extremely helpful and very professional. I was disappointed that the 100+ checkpoints mentioned by Mike were not done completely. More

by katebmilton
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alan Katz
Report | Print
Nov 04, 2021 -

Lombard Ford responded

Thank you for your business, and your kind words. Even about signing dozens of forms. ;) We hope you enjoy your newly acquired truck for a long time. Reach out to us for any reason. Your friends at Lombard Ford

November 01, 2021

Called to get an appointment… got in quickly. They called w estimate for repair and now my car is running great More

by RWHEPP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
Report | Print
Nov 02, 2021 -

Lombard Ford responded

Excellent! Always good to hear we're doing our jobs properly. Thank you for taking the time to tell us. See you down the road! Your friends at Lombard Ford

October 11, 2021

You just can’t go wrong with the Service Team at Lombard Ford. They are great all around. More

by Satisfied Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
Report | Print
Oct 14, 2021 -

Lombard Ford responded

Thank you so much for your thoughtful review. Glad we could be of assistance. Your friends at Lombard Ford

October 09, 2021

My vehicle was towed in on Saturday afternoon, was ready for pick up Monday afternoon. Thanks for the fast turn around More

by Ron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2021 -

Lombard Ford responded

Glad that we were able to address your situation promptly. Thanks for letting us know that you had a satisfactory experience. Your friends at Lombard Ford

October 08, 2021

I had a fantastic experience purchasing my F 150 and would shop here again. The sales and finance departments were exemplary in their handling of my purchase. More

by rvh34
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Katz
Report | Print
Oct 08, 2021 -

Lombard Ford responded

Thank you so much for the kind words. You were such a pleasure to work with sir. Take care of yourself and that sweet truck! Your friends at Lombard Ford

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