Lombard Ford

Mike helped us exercise the buy out option for our lease on our Expedition. From day 1, he was super helpful and knowledgeable, and stayed on top of everything throughout the process. He even get us a bette on our Expedition. From day 1, he was super helpful and knowledgeable, and stayed on top of everything throughout the process. He even get us a better rate from our bank even though the same bank offered us a “platinum tier” rate when I called them directly. Mike went above and beyond several times during the buy out. Also, we had the pleasure of meeting the owner, Rob Lombard. He was very nice and “old school”, which is a good and rare thing. There is definitely a family culture at this dealership which sadly doesn’t exist at most other Ford dealerships around. I am looking forward to a long relationship with this dealership! More

An overall great experience! The quality of the vehicles at this dealership are top notch. The folks will work hard to get you a great deal, at a great price and no gimmicks. at this dealership are top notch. The folks will work hard to get you a great deal, at a great price and no gimmicks. More

One of the easiest experiences ever. Very professional and very accommodating. Will definitely be back. I will definitely refer both my friends and my family. and very accommodating. Will definitely be back. I will definitely refer both my friends and my family. More

What a nice family dealership. It doesn't get any better than that. Thank you for your continued support. Always looking out for the customer! than that. Thank you for your continued support. Always looking out for the customer! More

The service department did a good job fixing the problem, however they could have done a complete overview, need to bring my vehicle back again. however they could have done a complete overview, need to bring my vehicle back again. More

Excellent Experience. Thanks again Mark and George! Mike the business manager was easy to work with and knowledgeable as well. I would definitely do business with Lombard again. the business manager was easy to work with and knowledgeable as well. I would definitely do business with Lombard again. More

My buying experience at Lombard Ford was terrific! It went by so smoothly and painlessly!! These folks are truly helpful. The minute I walked through the door Mr. Lombard greeted me. I was very fla went by so smoothly and painlessly!! These folks are truly helpful. The minute I walked through the door Mr. Lombard greeted me. I was very flattered he offered to have the service dept. air up all my tires of the Hyundai Azera I decided to trade in (one tire was all I was concerned with). Mr. Lombard also offered me $110 more than my trade in value, which I greatly appreciated. Moving onward, my sales rep., Mark Jones was excellent! Mark always kept me well informed about my 2016 Toyota Camry and responded promptly to any questions I have (he still does). Mary, in the admin. offices was great as well, made me feel at ease with her pleasant personality and like Mark kept me well informed. Furthermore, I was floored by the financing package, rate and warranty coverage, Mike Mans, the financial manager put together for me!! My monthly payment was fairly low even with the GAP insurance! Lastly, how could I forget about their dedicated driver , Henry, who has the special assignment of assisting the clientele with registrations?? He's very well versed with the paperwork! I was very impressed he met me out at the Pittsfield RMV. , which was far from the dealership. Henry often helps the customers re: the transactions by going out of state. He made me feel very comfortable and provided awesome customer service! These folks really go out of their way to accommodate their customers and definitely go that extra mile to assist you. I highly recommend them. Unlike other dealerships , who pressure you they make you feel relaxed and at home. They're also very fair and keep the buyer very informed. Early I know with my Camry, but it's running GREAT thus far! Pray that continues. To the staff at Lombard Ford: keep up the outstanding work!! God bless. More

My recent vehicle purchase went extremely well. My sales rep, Steve Weir, had top customer service skills. I’ve been a long time Lombard customer. rep, Steve Weir, had top customer service skills. I’ve been a long time Lombard customer. More

The service was good and the staff was friendly and attentive to my needs the waiting room could use more reading material not much else I can add . attentive to my needs the waiting room could use more reading material not much else I can add . More