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Lombard Ford

Barkhamsted, CT

4.8
1,162 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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385 New Hartford Rd

Barkhamsted, CT

06063

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Showing 1,162 reviews

October 09, 2020

I have been buying vehicles from Lombard Ford for years. I really love the whole team. They are down to earth, honest and friendly people. More

by Lmladds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Manns, Mark Jones, Polly Brancato
Oct 13, 2020 -

Lombard Ford responded

We love you too! Thank you for your continued business. A pleasure to assist you each time. Your friends at Lombard Ford

October 08, 2020

Emma was great! She takes time listening and treats you like you are family and priority being number one only. She has a great asset to your team. Emma shows a conscientious upbeat attitude and was extre More

by Jvisone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Lombard Ford responded

Thank you for taking the time to let us know your thoughts on this experience, we truly appreciate your kind words, and your business!

October 07, 2020

Great service!! A pleasure to do business with. Mark and the finance manager were great!! Excellent communication from start to finish. Highly recommend this dealership! More

by K2sparks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Lombard Ford responded

Thank you for taking the time to share your experience and your recommendation sir. We hope you're happy with that gorgeous truck for many years. Your friends at Lombard Ford

Oct 08, 2020 -

K2sparks responded

Sorry yes Steve. My fault there .

October 05, 2020

I left my work IPad and notebook after my scheduled service, and the front office man was so nice to have tracked me down and return it t me. Sooooooo grateful!!!! More

by Lyndiaelliott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Edwards, Polly Brancato
Oct 08, 2020 -

Lombard Ford responded

So glad we were able to relieve any anxiety about leaving your IPad and notebook. We're grateful for your business as well. Take care until we see you again. Your friends at Lombard Ford

October 03, 2020

Polly greeted me exactly on time of opening. She was very personable friendly and set up the service promptly. The service person personally showed me what was corrected. He was very friendly. More

by Pneal52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Polly Brancato
Oct 08, 2020 -

Lombard Ford responded

Thank you for your kind words about Polly. While she is new to our family, she is fitting right in. We know she appreciates your thoughts as much as we appreciate your business. Your friends at Lombard Ford

October 03, 2020

We have been a Lombard Ford customer for over 30 years - it is the only dealership we would consider when purchasing a vehicle. We just purchased a new Explorer. The service was superior - Rob took the tim More

by Pneal52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Lombard
Oct 08, 2020 -

Lombard Ford responded

Always a pleasure to do business with you as well. You're not a customer to us, you're part of our family here. Enjoy that gorgeous Explorer! We're always here for you! Your friends at Lombard Ford.

September 30, 2020

Always nice to see the staff at Lombard. Friendly, yet professional. My 2017 Mustang will have a long life, just my my 2005 Mustang thanks to Lombard. More

by AGRATTON13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Edwards
Oct 08, 2020 -

Lombard Ford responded

Always a pleasure to be of any assistance to you. Thank you for your business and loyalty. Your friends at Lombard Ford

September 29, 2020

Emma’s service was fast, clear and spot on. It is a pleasure to deal with a pro who anticipates your questions and delivers precisely the right product. Doesn’t get better than that. Thanks Emma More

by dansole16051
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Lombard Ford responded

We are so glad you experienced the knowledge of our staff, we are proud of that knowledge in the industry and want all of our customers to experience it. Thank you!

September 28, 2020

Excellent job and they even delivered my car to me, They were very helpful to me. They were able to get the work done in the time I needed as I had an appt. More

by JANIEKING1001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Polly Brancato
Sep 29, 2020 -

Lombard Ford responded

Thank you for your review and your business. Always happy to hear we could be of assistance beyond the norm. Your friends at Lombard Ford

September 25, 2020

Brought my Explorer in for service this morning and had a great experience with the staff. Very helpful, professional and courteous! Had a slight issue with the Ford rewards pass but Robert was very helpful More

by 2020Explorer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Edwards, Polly Brancato
Sep 26, 2020 -

Lombard Ford responded

Sounds like you had an enjoyable visit. Glad every thing worked out well for you. Enjoy that Explorer. It's a beauty and will give you many years of outstanding service, and so will we. Your friends at Lombard Ford

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