Lombard Ford

Used Car Purchase Right car at right price at right time. Would DEFINITELY deal with Barb Dew again. She made the whole process easy and we enjoyed working with her v Right car at right price at right time. Would DEFINITELY deal with Barb Dew again. She made the whole process easy and we enjoyed working with her very much. More

Let me start off by saying I have purchased plenty of cars from a few different dealerships. Lombard Ford by far is the most professional and personable dealership out there. I was greeted with open ar cars from a few different dealerships. Lombard Ford by far is the most professional and personable dealership out there. I was greeted with open arms in a very welcoming and no pressure atmosphere. They actually listened to what I wanted and what I needed. Rob, the owner, sat and chatted with me and was a blast to talk to. Barbara was amazing from the first day I put my request in online regarding my needs and followed through with everything that she said and Mike, the Finance Manager made signing all those papers a simple process along with educating you all the way though.. I will not shop for a car anywhere else. You are a person here not just a number. Michelle More

Very professional while being friendly and knowledgeable. We had been looking at a CSP mailing looking very Ford like though not sure it really was, I thought it was a replacement for ESP so we called the co We had been looking at a CSP mailing looking very Ford like though not sure it really was, I thought it was a replacement for ESP so we called the company selling the policy. The cost was way out of line and it did not cover what the old ESP covered. The agent was not as knowledgeable as one would like and he did tell us some things we later proved to be wrong. One thing the CSP literature had said was don't contact a dealer. But when I surfed I found your Ford dealership selling the ESP so we called. Thank goodness we did. Emma answered all of our questions and gave us more information too. She also understood what we wanted and did not try to over or undersell us but she did show us what was available. Great customer service with efficiency, kindness, and humor. If Emma is a sample of the overall culture at your dealership it must be a good dealership. More

Thanks to Darryl Case In parts. He realized I ordered the wrong part and called another dealer to get me the correct part. Awesome service! wrong part and called another dealer to get me the correct part. Awesome service! More

I can’t say enough good things about Rob and company. Great people, great service. They are the gold standard for service. Friends for life. Great people, great service. They are the gold standard for service. Friends for life. More

Lombard Ford was super easy and friendly to deal with. Our salesman Steve is just a great guy. I would definitely buy a vehicle from them in the future. Our salesman Steve is just a great guy. I would definitely buy a vehicle from them in the future. More

Ford Protect - Extended Service Plan Spoke with Emma regarding an ESP for my 2017 Mustang. She patiently explained the plans, reviewed options as well as answered all my questions. Polite Spoke with Emma regarding an ESP for my 2017 Mustang. She patiently explained the plans, reviewed options as well as answered all my questions. Polite, professional and knowledgeable. Emma made my purchase a smooth transaction........Thank you Emma More

Great Experience Dealing with Barbara was a pleasure. She stayed on top of details that negotiating a transaction over the phone and emails sometimes fall through the Dealing with Barbara was a pleasure. She stayed on top of details that negotiating a transaction over the phone and emails sometimes fall through the cracks. She is knowledgeable and attentive to details. Any questions were dealt with quickly and professionally. Mike was right on top of details concerning the car, extended warranty and dealer certified programs and was instrumental in my purchasing extended protection. More

Premium extended warranty I called and spoke with Emma about an extended warranty on my Explorer XLT. She answered all my questions and explained the process to me. She was v I called and spoke with Emma about an extended warranty on my Explorer XLT. She answered all my questions and explained the process to me. She was very responsive, patient, and totally helpful. I did buy the extended warranty and the entire process was handled in two phone calls. She made it easy. More