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Long McArthur Inc

Salina, KS

4.8
1,521 Reviews
Long McArthur has been family owned and operated since 1951, we are currently on our 5th generation. We are Driven to Give Back to our community giving financially to many local charities and like to help out by giving of our time as well. We are the #1 Ford Super Duty dealer in Kansas 3 years running. We like our custom vehicles being a Roush, Shelby, and Custom Off Road Truck dealer. So if you are looking for something special, then check out our vehicles.
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3450 S 9th Street

Salina, KS

67401

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Showing 1,521 reviews

February 07, 2014

My experience with long Mac Arthur was by the best car buying experience I have had ever new or used. Darin Lee and his crew are top notch, I would definitely would buy from him and that car lot again. I More

by aaronwoodard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 10, 2014 -

Long McArthur Inc responded

Thank you for the kind words and we are glad to help you, enjoy your vehicle.

February 06, 2014

Scott Sitton is a sales person that we have gone thru multiple trades, you truly feel that he is there for you not the dealership, you tell him what you want and he will move heaven and earth to make you More

by lketterl
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Feb 07, 2014 -

Long McArthur Inc responded

Thank you for the wonderful review, we are very glad you had a great experience and for you continued loyalty with Long McArthur. Enjoy your vehicle.

February 02, 2014

Dan Penner was very patient and honest with us in buying a different car. He was not pushy at all. He listened to what we wanted in a vehicle and that is what he found for us. Dan was able to answer all More

by arwhitley
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Feb 03, 2014 -

Long McArthur Inc responded

Thanks for your business and glad to hear you had a great experience. Dan Penner is one of best salesmen for good reason, enjoy your vehicle.

January 19, 2014

We love working with Ben. Our whole family has purchased numerous vehicles with him and have always found him to be great to work with. More

by slrr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 24, 2014 -

Long McArthur Inc responded

Thank you for being a loyal Long McArthur customer! If there's anything we can to to assist you, please feel free to call Ben or our customer care department! - DH

January 16, 2014

Scott Sitton was very friendly and efficient. He listened to my specifications, and he found exactly what I was looking for. I will recommend Long- MacArthur to everyone. More

by mdmeyer01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sc
Jan 24, 2014 -

Long McArthur Inc responded

Thank you for your business. Please let us know if you have any questions or concerns! - DH

January 15, 2014

Brought my car in three times for the same problem and it never got fixed, then they wouldn't take my car in anymore, even though I still had an issue. Had to call Ford's cooperate office to get any help. More

by cnfranklin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Jan 21, 2014 -

Long McArthur Inc responded

We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and we looked into your concerns. After talking to our Service Department, it looks like you had some noise coming from the timing cover. From our records there was a Service Bulletin from Ford and we performed those repairs but the noise continued. On another visit, we contacted Ford's Service Hotline. They told us that if the noise persisted after performing the TSB then to compared it to another similar vehicle. We did have a vehicle similar to yours on our used lot and noticed the same noice when cold. Ford told us that it was normal for a vehicle when it is cold. I'm sorry that we could not fix the problem, unfortunately some times we are not able to fix the problem, but it does look like we did the best that we could and even contacted Ford's hotline to find a fix to the problem. Thank you for bringing this issue to our concern.

January 07, 2014

We were looking for a used, lower mileage vehicle at a reasonable cost. We test drove quite a few vehicles between Salina and Manhattan. Darrin Smith was friendly, understanding and did his best to find u More

by amwils
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 15, 2014 -

Long McArthur Inc responded

Thank you for the kind words! Congratulations on your recent purchase. Please let us know if there's anything we can do to assist you. Enjoy your vehicle! - DH

January 07, 2014

Long McArthur is a great car dealership to do business with. Darin Lee was our certified sales professional. He did an excellent job in helping us find the exact truck we wanted. More

by dwightkristin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : darin lee
Jan 15, 2014 -

Long McArthur Inc responded

Thank you for the great review! We are so happy to hear that you had a good experience with us. Please let us know if you have any questions or concerns. - DH

January 01, 2014

Darin Lee did an excellent job of listening to what type of vehicle my wife and I wanted and matching us with that vehicle. Braden was also very helpful in taking care of small task that allowed our visit More

by gregssalisbury61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Braden Jefferies
Jan 06, 2014 -

Long McArthur Inc responded

We are so happy to hear that you had such a great experience at Long McArthur with Darin and Braydon. Congratulations on the purchase of your vehicle! Please let us know if there's anything we can do to assist you. - DH

January 01, 2014

Went in for my first service. It went well. They did the job. No problems. Made me comfortable while I waited. Will be going back when next service is due. More

by tragat
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know
Jan 06, 2014 -

Long McArthur Inc responded

Thank you for your business! - DH

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