Long McArthur Inc

My step daughter bought a used venicle from Long Mcarthur--she was treated with honesty and respect. I worked with Ben Ashmore--he answered all questions I had--no wool over my eyes. The reason for Mcarthur--she was treated with honesty and respect. I worked with Ben Ashmore--he answered all questions I had--no wool over my eyes. The reason for the rating--Ben's eye contact-honesty and the respect that I was treated with. If I could give Ben and the dealership a"10" I would in a heart beat. Bill More

When we found the vehicle for us, Darin Lee was great to work with, and quickly got us into a truck with our car as a trade-in. He is knowledgeable and answered all of our questions. From the receptionist a work with, and quickly got us into a truck with our car as a trade-in. He is knowledgeable and answered all of our questions. From the receptionist at the front door on, everyone was super friendly, welcoming and hospitable. More

My salesman, Rod Emmanuel was very helpful and seemed genuinely concerned with finding a vehicle that met my families needs. He's followed up several times on an issue with an extra set of keys for our M genuinely concerned with finding a vehicle that met my families needs. He's followed up several times on an issue with an extra set of keys for our Mountaineer. He also set up a loaner for us the next day after our purchase when we came in to have the shop look at a few minor things we didn't like when we found the vehicle on the lot. More

Al did everything he could do to get us the options and the perfect vehicle that we had in mind.We drove off the lot happy with no regrets! the perfect vehicle that we had in mind.We drove off the lot happy with no regrets! More

I had an extraordinary experience with the dealership. I purchased the truck via the internet, and was practically escorted through the entire process from buy to drive. Scott was AMAZING, I have never had purchased the truck via the internet, and was practically escorted through the entire process from buy to drive. Scott was AMAZING, I have never had a more pleasant, courteous, and truly customer service experience when purchasing a vehicle, and I have purchased quite a few. I will highly recommend this company to anyone who is in the market for any vehicle. Scott called back to check and make sure that all my needs and expectations were met in which I gave a round of applause. Thanks to Scott and the crew for making my experience wonderful and exceeding all and any expectations. I will be back. BTW the price of the truck could not be matched at all. More

I had visited other dealerships and knew pretty much what I wanted. Darin showed me what was on the lot. The car I chose sold itself...with encouragement from my son. Darin went the extra mile to find an I wanted. Darin showed me what was on the lot. The car I chose sold itself...with encouragement from my son. Darin went the extra mile to find an additional rebate we qualified for. Many thanks Darin. I love my new Focus with all the bells and whistles. More

I was so very pleased with the whole process from beginning to end. Dan was genuinely intent on making sure that what I wanted in a vehicle was achieved. He listened to my needs and went above and beginning to end. Dan was genuinely intent on making sure that what I wanted in a vehicle was achieved. He listened to my needs and went above and beyond my expectations! More

Darin is a great salesman and person. I have purchased my last 3 vehicles from him and Long McArthur. I would recommend Darin and this dealership if you are wanting to be treated well. last 3 vehicles from him and Long McArthur. I would recommend Darin and this dealership if you are wanting to be treated well. More

Was given an acceptable offer for trade-in, but monthy payments not what we wanted, Salesman came back with the payments in the range we wanted we signed the paper agreeing to the purchase and the trade-i payments not what we wanted, Salesman came back with the payments in the range we wanted we signed the paper agreeing to the purchase and the trade-in only to be told in less than 5 mins they could not do the deal with the payments as such. We were in a hurry because we were have a new grandbaby being born. I think it was the old bait and swith method of getting us to sign. The salesman was all apologtic and said he had made the mistake of getting the wrong paperwork. After thinking about it awhile we should have held them to the payments they had quoted and we had signed for. I wonder how many other people this has happened to by this dealership. Seems if the dealership does this as a habit they need to be more careful about the paperwork they have the customers sign. Do we plan on going back probably not to buy only for work. Had to have bodywork done on new truck three days after purchase, the body shop personnel was great. More

Service was poor after deciding to buy the vehicle.They had the vehicle twice and did not complete the agreed upon written items to fix. One scratch was colored in with a black marker. The whole experien had the vehicle twice and did not complete the agreed upon written items to fix. One scratch was colored in with a black marker. The whole experience was a hassle including the experience in the showroom once it was agreed to buy the vehicle. It took a long time and had to go through two offices. The price of the vehicle that was agreed upon was changed on the agreement but this was reversed but I did not appreciate this deception. My check was returned and the vehicle was picked up as there did not seem to be any interest in making the agreed upon items fixed. More