Long McArthur Inc

Dan was so helpful and friendly. We were able to get into our new Ford F150 pretty quickly and hassle-free. He is very knowledgeable and down-to-earth. The dealership has a huge selection of new & used vehic our new Ford F150 pretty quickly and hassle-free. He is very knowledgeable and down-to-earth. The dealership has a huge selection of new & used vehicles, so you're sure to find something you'll like. Highly recommend! Thanks so much...we LOVE the EcoBoost:) More

I was very impressed with the overall experience I had with Long McArthur. Ben Ashmore, was great with getting me a fair price on my used mini van, and I will have no problem doing business with Long McAr with Long McArthur. Ben Ashmore, was great with getting me a fair price on my used mini van, and I will have no problem doing business with Long McArthur in the future. I like how they go above and beyond to make the time in their dealership a good experience. More

Dan Penner is the most knowledgable and helpful salesman at Long McArthur. We have purchased 5 cars from Dan over the years, plus he has helped our family with car purchased. He does everything possible t at Long McArthur. We have purchased 5 cars from Dan over the years, plus he has helped our family with car purchased. He does everything possible to get us the best deal on the cars. Dan is always available after the sale to answer questions or help with things that we don't understan. He is the only salesman we will ever deal with, even if he leave Long McArthur. More

Overall experience was good. I did not appreciate the high pressure sales pitches for the extended warranty. This came from their finance person and NOT Dave. The finance person tried to tell us we had high pressure sales pitches for the extended warranty. This came from their finance person and NOT Dave. The finance person tried to tell us we had to do a minimum extended warranty and that doing nothing was not an option. We told him we did not want anything and he said we still had to pay some anti theft fee of $199. When we verbally started to complain, he then said he could remove the anti theft fee. Also when it takes $299 for document processing, a person should be informed about that when negotating a price, not when it is time to pay for the car. There was no loan being taken out on the car, so I do not see why the paper work demanded such a high fee. We paid the document processing fee, but we were not very happy about it. They refunded the $299 a couple of days later since it was not disclosed up front. More

When my husband and I walked into Long Mcarthur was our first encounter with Monte Brent. He made my husband and I very comfortable with who we were dealing with. Monte was completely open and honest and a first encounter with Monte Brent. He made my husband and I very comfortable with who we were dealing with. Monte was completely open and honest and answered any question we asked, and he went out of his way to find out what we were enquiring about. Monte was very professional and made buying an F150 super cab painless and easy. He is an excellant dealer/employee for Long Mcarthur. I highly recommend Monte for anyone looking for a good sales person to go the extra mile and make you feel that you are the only person looking to buy a car or Truck. I had one issue with the F150 that to me as the passenger in the passenger seat and how low I felt like I was sitting, Monte went above and beyond to make this issue fit my needs to the best of his abilty from what my options were to the best pricing that he could get to fix this issue for me. My husband and I was in the process of starting to look and thinking about buying a new truck and when we went into Long Mcarthur that day we left with our brand new F150, so that is how comfortable and painless Monte made our transition, we thought it would take several weeks of finding the right sales person that we felt comfortable with and to finding the right F150 for us, and all it took was walking into Long Mcarthur. Thank you so much Monte!!! We love the the F150. More

The people in the dealership were friendly, helpful and wanted to make our experience buying a vehicle as pleasant as possible. They went out of their way to work with us. wanted to make our experience buying a vehicle as pleasant as possible. They went out of their way to work with us. More

This is the third or fourth time I have tried to put a review up here. I hope it works. I purchased a 2012 Tuxedo Black Ford Fiesta from Long-Mac. Love the car. Rick must have jumped through 20 hoops bac review up here. I hope it works. I purchased a 2012 Tuxedo Black Ford Fiesta from Long-Mac. Love the car. Rick must have jumped through 20 hoops backwards and forwards, finding this car from a dealership, getting it to me, getting the price down, and working out the lease. I want to mention that this is on a fairly bare-bones, entry level automobile. Rick did everything he told me that he would and he beat his time table each time. There was no weird stuff like how he has a distant relation that does my job, and all that. He heard what i wanted, showed me what I could have, and then got to work. Less than a week later, i was driving off the lot in the first car i have ever purchased (leased) in my life. Luke Vanderloo was of assistance as well, hooking me up with a couple of (in the long run) cheap ways to protect my investment and provide the best return value on the lease. Bottom line: In 37 months I will be talking to Rick about another car. Top notch. I hate giving straight 5s, but these guys earned them. More

Because of our car salesperson, Carla Le, she was very nice and very helpful. Because of her, we decided to buy our pick up there. nice and very helpful. Because of her, we decided to buy our pick up there. More

From start to finish, these guys were all working to accomplish getting the job done right. They were straight out and honest, a quality not found here in ILLINOIS with Dealerships. They were very profe accomplish getting the job done right. They were straight out and honest, a quality not found here in ILLINOIS with Dealerships. They were very professional and understanding to my needs. From 700 miles away they were able to accurately assess my trade and given an honest value for my vehicle. They made me feel like family not a stranger from another state. More

I had a fantastic experience at Long McArthur when I bought my Ford Fiesta! Ben Ashmore did a fantastic job getting me the price I was able to afford without any hassles at all! The entire staff was ve bought my Ford Fiesta! Ben Ashmore did a fantastic job getting me the price I was able to afford without any hassles at all! The entire staff was very nice and the receptionest Ann Hunyh was wonderful.. offering water all the time since it was 100 degrees outside. I will recommend Ben to anyone who is looking to buy a car, he made the experience easy and enjoyable. Thanks for my new (used) car :) More