Long McArthur Inc

Chris went above and beyond for me. I never visited the dealership until the deal was finalized. I sent Chris exactly what I wanted via email. He went and got it for me. Gave me a good price for my trad dealership until the deal was finalized. I sent Chris exactly what I wanted via email. He went and got it for me. Gave me a good price for my trade in. Then showed me how to set up my new truck. More

I was actually going to buy a new fusion at another dealership but wasn't happy with the deal they were giving me. Something didn't feel right so I did a search on the internet and found dealerrater.co dealership but wasn't happy with the deal they were giving me. Something didn't feel right so I did a search on the internet and found dealerrater.com. I had seen that Long McArthur had some good prices on the Ford Fusions and after reading the positive reviews on Darin Lee, I decided to give him a call. I have to say I am glad that I did. Not only was he extremely nice but he also got me a great deal. The other dealership I had talked to had tried to give me $2000 less for my trade and the interest rate they had secured was much higher. When it was all said and done, my payment were around $60 cheaper with Long McArthur and that was on a 5 year loan instead of 6 years. They also got me 0% interest. This was about the only time I have bought a vehicle and didn't feel like I was getting screwed in the end. I can definetly tell that Long McArthur is all about customer service. I felt like they went above and beyond to make sure I was satisfied with my purchase. The vehicle I bought was being shown in the mall and one of the staff members, Rod, even stuck around until 9:00 pm to make sure we could get it that night instead of having to wait until the next day. Anyway, like I said I am pleased with my experience. If you are thinking about buying a vehicle, you should really give Darin Lee a call. I almost didn't because I didn't want to have my credit ran again at another dealership but I am extremely glad that I did! Thank you Long McArthur and Darin Lee. I will be coming back for all of my future vehicle needs. P.S. Received the cookies today in the mail. THANKS! More

My husband and I were treated with the respect we deserve, thoughtfulness and patience. Honestly it was the best experience we have ever had with a sales professional and dealership. Tony hung in deserve, thoughtfulness and patience. Honestly it was the best experience we have ever had with a sales professional and dealership. Tony hung in there with us, test driving the different makes and models, answered all our questions and then answered more. More

Darin Lee and the dealership consistently provide world class service and a hassle free car buying experience. In May of 2011 I decided to check out a vehicle at their dealership. I was extremely nerv class service and a hassle free car buying experience. In May of 2011 I decided to check out a vehicle at their dealership. I was extremely nervous about going to any dealership, but decided to talk with them first because several friends recommended them. I worried if they would try to take advantage of me or try to talk me into something I was not interested in. From the very first contact I had with Darin Lee it was apparent that he was genuinely concerned with what I wanted. He went above and beyond to ensure my experience was top-notch and called me several times after my purchase to make sure things were going great and that I was happy. I was so shocked by my car buying experience that I refuse to buy a car from anywhere else! Recently I wanted to upgrade my car and let Darin know what I was looking for. He contacted me about a month later and had the exact car I wanted. Again, my car buying experience was perfect. If you are looking for the best dealership in the U.S, one that gives back to its community, cares about their customers, and is determined that you have an excellent car buying experience, than Long McArthur is the place to purchase your car! More

Darin was very patient with us as we were making our decision to purchase a new vehicle. Even though he was busy, he took the time to make sure that all of our questions were answered. He even came in decision to purchase a new vehicle. Even though he was busy, he took the time to make sure that all of our questions were answered. He even came in on his day off to help us out. I appreciated his hard work to get us what we wanted. More

Scott was very friendly and helpful to us. Answered all questions that we had. Everything was handled in a timely manner. Just had no problems what so ever. Thanks questions that we had. Everything was handled in a timely manner. Just had no problems what so ever. Thanks More

Our fist encounter with our sales rep was back in December. We looked at several cars and had one that we were in the process of possibly purchasing. We decided that at that time it wasn't particular December. We looked at several cars and had one that we were in the process of possibly purchasing. We decided that at that time it wasn't particularly a good time to add a car payment, so we held off. Monte was very understanding and patient I must add. We returned this month and Monte helped us find a car and financing. We never thought the car we'd be driving would be a Focus since our hearts were set on a Fusion, but turns out that it's the best car and we actually love it more than the Fusion. Thank You!! We know where we're going when we are ready for another car, Long McArthur!! More

When I previously tried to purchase a vehicle from Long McArthur the experience was the worst customer service I had ever received. I ended up going to another dealer out of town and purchased a Ford from McArthur the experience was the worst customer service I had ever received. I ended up going to another dealer out of town and purchased a Ford from them. I was so disappointed in the experience that I would not even take my vehicle in for warranty issues that should be fixed by any Ford dealer. I was in the market to purchase another new vehicle and was ready to head out of town, but at the urging of a family member I deciced to try Long McArthur one more time. I am so happy that he did as this has been the BEST customer experience I have had in a very long time. Both Monte Brent & Robert Murphy went above and beyond to get me into the exact vehicle that I wanted. Thanks guys for your hard work. I work for the largest cell phone insurance provider and we pride ourselves on providing the BEST customer service in the business so it is a pleasure to know that Long McArthur also strives to be the best at what they do. My experience this time is worth sharing. More

We had a great time buying our new 2012 pickup. Dave you were fantastic and we had a good time going through the whole process. Thanks for all of your hard work. :) Tim sorry for the heart attack my husband were fantastic and we had a good time going through the whole process. Thanks for all of your hard work. :) Tim sorry for the heart attack my husband might have caused you. Lol. :) More

We have been buying from this Ford company for the last 10 years and have alway's been treated right! Our last 2 vehicles we have bought we worked with Tony Krause. He is a very profesional salesman and ma 10 years and have alway's been treated right! Our last 2 vehicles we have bought we worked with Tony Krause. He is a very profesional salesman and made the experiance fun! I will continue to buy from this dealership!! More