Long McArthur Inc

Issues with recall, blown fuse 2nd time Was told it would take an hour to get it fixed of coarse it took 2 hours. When asked what was going on. I wasn't the happiest person. Larry said what Was told it would take an hour to get it fixed of coarse it took 2 hours. When asked what was going on. I wasn't the happiest person. Larry said what would you like me do fix it or not. Wasn't pleased with his customer service. Being frustrated and him not being understanding was not a great blend. I left very upset. I just never have been a fan of this place and needing them to fix my car under warranty. And on top of that wanted me to pay for the fuses when we've had this issue before bc of a recall. Just wasn't pleased with the service. More

Satisfied Very satisfactory. Stephen was very friendly and kind to our needs, very personable. We are overall very pleased with our buying experiences at Long Very satisfactory. Stephen was very friendly and kind to our needs, very personable. We are overall very pleased with our buying experiences at Long McArthur Ford. More

hard working Michael was polite, professional and worked hard to try and find me the best deal. Communication was excellent and he answered all my questions quickl Michael was polite, professional and worked hard to try and find me the best deal. Communication was excellent and he answered all my questions quickly and effectively. I would not hesitate to shop for a vehicle here again. More

A great long-distance buying experience - highly recommended If I had to describe my buying experience at Long McArthur Ford in one word, it would be… WOW! I had been shopping for a new truck with specific feat If I had to describe my buying experience at Long McArthur Ford in one word, it would be… WOW! I had been shopping for a new truck with specific features and had no luck with my local dealers. Then I found one on-line, but it was in Kansas and I live in Virginia. Looking at their website, though, it looked like they specialize in long-distance sales, so I took a chance and called them. The salesman I talked to, Kyle, was great and really put me at ease about a distance deal. It took a couple calls, but we came up with a price that made it worth taking the chance. I flew to Wichita and was picked up right on time by a very nice gentleman name Jerry and we had a most pleasant chat on the hour drive to the dealership. When we got there, Kyle was standing outside waiting for me, with a friendly smile and handshake. We looked at the truck and it was everything they promised – beautiful! Then we met with Lee to do the paperwork and he had things all ready to go. Start to finish, it was a very pleasant and efficient experience. How about follow up? Well there was one small glitch with the financing, but a call to Lee and it was fixed quickly and correctly. Then on my birthday last week, I got a call from Kyle wishing me a happy birthday. That was a big deal if you think about it… I live 1200 miles away, so it’s pretty unlikely I’d be servicing my truck there, buying parts, etc. Quite a nice gesture and it tells you just what these people are all about. I can’t say enough good things about the folks there and I highly recommend them – wherever you live. More

Perfect Customer Service Mentioned to Jeff in passing what we were looking for. Soon after, he had found us exactly what we were looking for and within our budget. Appreciate Mentioned to Jeff in passing what we were looking for. Soon after, he had found us exactly what we were looking for and within our budget. Appreciate the honest, up-front service we received. Jeff will definitely be involved in our next purchase. More

Best ever Kyle was fabulous i would recommend him and long McArthur to everyone i know. Kyle was polite and patient and was the best ever. Dont ever fire him Kyle was fabulous i would recommend him and long McArthur to everyone i know. Kyle was polite and patient and was the best ever. Dont ever fire him More

When they don’t make a sale their attitudes change and you Don’t get your security deposit back. Told me that I will not be getting my security posit back no matter what I do or who I call. Price was and you Don’t get your security deposit back. Told me that I will not be getting my security posit back no matter what I do or who I call. Price was changed when I received contract in the mail with $1500 more and 200 more miles on the vehicle facing the vehicle on the website eBay 2018 ford F3 50 they call it the Mack truck More

Exceptional I went in to look at a vehicle I saw online and was shown that and another amazing option. The sales man was friendly and personable. This is definite I went in to look at a vehicle I saw online and was shown that and another amazing option. The sales man was friendly and personable. This is definitely a place where they are focused on your needs and not just selling a car. Great customer service! I would recommend to anyone. Now I just hope it doesn’t break down! :D Ask for Terry. He sold us a car! More