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Long Subaru
Webster, MA
426 Reviews
Welcome to Long Subaru in Webster Massachusetts, conveniently located just 10 minutes south of Worcester right in the middle of The Last Green Valley. Our Subaru dealership is a part of R.H. Long Motor Sales which has been serving central and eastern Massachusetts since 1927. For over 95 years, we have been serving the wants and needs of car buyers in Central Mass., Worcester, Webster, MA, Shrewsbury, Northern Connecticut, and beyond. Our knowledgeable staff are ready to answer your questions and help you find the right new car, assist with financing, and more. Use these directions to our Subaru dealership and stop in to Long Subaru where we'll get you into the car of your dreams! Have questions to ask first? Give us a call at 916-509-8500.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 426 reviews
May 23, 2018
Not stressful at all! We had a wonderful experience at Long Subaru. Our sales person, Matt Orn, was friendly, knowledgeable and answered all of our questions. I was most im We had a wonderful experience at Long Subaru. Our sales person, Matt Orn, was friendly, knowledgeable and answered all of our questions. I was most impressed with the “no pressure “ atmosphere that the dealership had. I was able to drive away in my new car the next day. We were recommended by friends to see Matt and I’m glad we did. I would recommend this dealership to anyone looking to buy a Subaru! More
by Crosstrek123
Employees Worked With
Helpful May 21, 2018
Could not have been better! Dan was wonderful, easy to talk to, honest, just the best experience my wife and I have ever had buying a car! Would go back to him in a heartbeat! Dan was wonderful, easy to talk to, honest, just the best experience my wife and I have ever had buying a car! Would go back to him in a heartbeat! More
by JimS
May 17, 2018
Very open and Honest Lisa Courchaine was very open and honest right from the start. She was very easy to talk to and made my brother and I feel comfortable with the entire Lisa Courchaine was very open and honest right from the start. She was very easy to talk to and made my brother and I feel comfortable with the entire process. Soon after I purchased the used 2015 Impreza there was a small issue with it and Charlie in the repair shop was extremely helpful and quick and covered the repair under my warranty and now the car runs mint. No complaints at all. Long Subaru is fantastic and they stand by their product! More
by Jamesqvcc
May 15, 2018
Wonderful customer service! Both Lisa and Steve were extremely helpful and moved quick to address any concerns I had. They were supportive and helpful! Will go back again! Both Lisa and Steve were extremely helpful and moved quick to address any concerns I had. They were supportive and helpful! Will go back again! More
by KaseyP8
May 11, 2018
awesome and easy experience The salesmen here are friendly and give you a quick, easy, and helpful experience. They answered all my questions (plus more) and made my trade in a s The salesmen here are friendly and give you a quick, easy, and helpful experience. They answered all my questions (plus more) and made my trade in a smooth deal. I’m so happy with my new Subaru Crosstrek and am grateful to have a reliable dealership to go. More
by lilytruman
May 04, 2018
Best experience ever This is the fourth car I have purchased, but my first at Long Subaru. It was the best buying experience by far! Our sales consultant Lisa was inform This is the fourth car I have purchased, but my first at Long Subaru. It was the best buying experience by far! Our sales consultant Lisa was informative without ever making a tiresome sales pitch. Her belief in the quality of the Forester is obvious (she has one herself), but she was never pushy. She seemed to genuinely want my husband and I to be happy with our purchase. I appreciated the quick and reasonable estimate without all of the back-and-forth games most dealerships require to get the best price. Ray was upfront about any extras and helped us decide which might be a good fit for our particular needs. There was no pressure from Lisa or Ray to buy additional accessories or protection plans. The focus was truly on what we wanted and what best suited our needs. Thank you! We will definitely be back when we need to make our next purchase! More
by Suzanne2018
April 29, 2018
Professional and customer focused car dealer I decided to purchase a new Subaru Forester after owning a previously owned Subaru Forester for 7 years. I knew what I wanted and decided to email to I decided to purchase a new Subaru Forester after owning a previously owned Subaru Forester for 7 years. I knew what I wanted and decided to email to see my options. I was pleasantly surprised by the direct approach, quick information and price quote that ended up purchased the vehicle they located for me in a few days! My sales person was professional, kind and very helpful with the process since it had been many, many years since I bought a new car. I love my new car and of course, the Subaru vehicle itself is the best! Without any doubt, I will return to this dealer in the future for my car buying needs. More
by Jill1234
Employees Worked With
Other Employees :
Not sure his name but the gentleman who filled in as the finance person that night
April 22, 2018
great experience was looking for a new vehicle and stopped to look around. Scott showed us what we were looking for. He is very knowledgeable and professional. He took was looking for a new vehicle and stopped to look around. Scott showed us what we were looking for. He is very knowledgeable and professional. He took the time to find exactly what we wanted and never pressured us into anything. Ray was great with the financial part, explained everything in simple terms. Our total experience was great and I will absolutely be back again! More
by kathryn
April 18, 2018
The best car buying experience I have ever had. I was going to buy a car online via Carvana because I hate spending 5 hours at a dealership ONLY to find out that when you get into see the finance ma I was going to buy a car online via Carvana because I hate spending 5 hours at a dealership ONLY to find out that when you get into see the finance manager the financed price is WAAYYY different. Then the finance manager brow beats you into extras. Josh Costa at Long Subaru did not waste my time. He was prepared and incredibly informed on the make and models I was interested in. I will definitely be contacting Josh first the next time I buy a car. Ray Brien, the finance manager, was also fantastic. He walked through all the figures with me and explained which extras I might be interested in....and he even explained which ones don't make sense for my situation. I was really impressed. It was the first time I left the office of a finance manager in a car dealership without ANY buyers remorse. Not once did I feel manipulated during the entire buying process. More
by ebillings10968
Employees Worked With
Joshua Costa, Ray Brien
April 14, 2018
Best place to buy! Lisa makes you feel welcomed and does not push anything on to you! Fabulous product knowledge! Ray does an excellent job explaining financing and is v Lisa makes you feel welcomed and does not push anything on to you! Fabulous product knowledge! Ray does an excellent job explaining financing and is very helpful! This is our third car my family has purchased from Long Subaru and Lisa with Ray doing the financing end......we will go no where else! More
by allan60
