Longo Toyota

I was very disappointed with my first attempt to repair my 2024 Highlander that I had just purchased used from Longo in June. My car died at a red light and was completely dead and unable to used my hazard my 2024 Highlander that I had just purchased used from Longo in June. My car died at a red light and was completely dead and unable to used my hazard lights which was very scary. I. had it towed to Longo on 11/14/25 and they kept it overnight. They told me they found nothing wrong, really? I asked if they had done a diagnostic test and they said yes and found nothing wrong. The tow truck driver told the guy that checked me in that the battery cable was loose and to look at it. Whether they did or not, I don’t know. Frustrated, I picked up my car and went home. I started taking pictures of the dash messages that came up. My car was intermittently not starting just going to the market and getting gas. Not ready to drive was coming up. Finally, a message came up, “Voltage abnormality, steering power low, Visit your dealer” I took my car in the next day, Saturday, Dec. 13th. Wendy Nava checked me in and wrote down all the issues I was having and showed her the pics of my dash readouts. FINALLY, someone listened! My battery cable was bad, along with the terminal itself. These parts were out of stock unfortunately and I had to wait a couple of days for them to come in. Also the battery ended up being bad as well and was replaced. I am very happy with the second service call I experienced, definitely disappointed with the first visit. I feel like my car was never looked at the first time. My car died while driving and diagnostics found nothing, hard to believe!. I asked the first guy that checked me in and then called me and said nothing was found, if he would let his family drive a car with this issue and he did not have a response. Very disappointed to say the least. Did the technician even test my car? Who knows. Not a good experience. Wendy Nava definitely did her job on my second visit and did it well. More

Longo Toyota is it’s own City within it’s dealership. Clean, bright and welcoming. Great experience. Clean, bright and welcoming. Great experience. More

Jose was easy to deal and transparent on entire buying process, was even able to expedite the finance process to get me finished to another event. Overall excellent customer service and will definitely re process, was even able to expedite the finance process to get me finished to another event. Overall excellent customer service and will definitely recommend both Jose and Longo for car buying needs. More

I have purchased other vehicles from Longo. Each time was a wonderful experience and I got the car I wanted for a excellent price. Each time was a wonderful experience and I got the car I wanted for a excellent price. More

This was my first time going to the dealership and couldn't have picked a better location. Isaac was very quick to provide help with my car search. He quickly filtered a list that met my requirements couldn't have picked a better location. Isaac was very quick to provide help with my car search. He quickly filtered a list that met my requirements and took me to the lot to view the cars. Very polite, honest, and direct. It was the most stress-free transaction. Thank you!! More

Amazing customer service, trustworthy, and quality products. I know they will always deliver when and what I need. products. I know they will always deliver when and what I need. More

Thank you, Jason Diep for the great customer service, professionalism, providing status updates, and expertise! Thank you also to the mechanics who serviced the car! Longo Toyota accommodated me with a professionalism, providing status updates, and expertise! Thank you also to the mechanics who serviced the car! Longo Toyota accommodated me with a rental while my car was serviced. I keep coming back to Longo because it is always a great experience. More

Had a terrible experience here servicing my vehicle. Have always bought and serviced my cars here. Service advisor Over promised and very much under delivered. repair time was no where near what was Have always bought and serviced my cars here. Service advisor Over promised and very much under delivered. repair time was no where near what was quoted. They had my car for 4 days after the parts came in before the actually started working on it. They do a good job when it comes to the Toyota care services. but if you need real work done on your car, especially warranty service, do not come here. More