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Longo Toyota

El Monte, CA

4.8
4,551 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 4,551 reviews

June 15, 2024

I’ve had the pleasure to work with Liz multiple times and every time she’s helped me and my family on getting the car that best suited us! She’s very friendly, punctual, and responsive. If you’re in the mark More

by ghsilva.jr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lizette Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

Pretty good at maintaining cars and giving you updates on your vehicle. They’re pretty quick too. More

by JLeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2024

Excellent customer service. Provided assistance with tire in a timely manner. Very efficient and everyone was so kind. More

by emar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Longo Toyota responded

Thank you for your rating and review on DealerRater - Team Longo

June 13, 2024

Excellent service, communication, professionalism and follow up. Danny and Albert were great as always. I am very happy with the service I received. More

by Sramirez4165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Guererro
Jun 13, 2024 -

Longo Toyota responded

We're happy knowing your service experience with a few of our team members was a great visit w/Danny & Albert - Make it a great day - Team Longo

June 13, 2024

Great world-class 5 star customer service. Outstanding personnel well mannered and we feel like red home every time we going purchase a car from you More

by Aaranda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Winser Carrasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Canfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Longo Toyota responded

From all of us @ Longo Toyota - Congratulations and welcome to the Longo family

June 13, 2024

Service reps are fast and friendly. Scheduled service 2 weeks in advance but on the day of service they didn't have one of the parts in stock so another appointment was required. More

by michael.ece
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Longo Toyota responded

We know this matters important to you which makes it even more important to us @ Longo Toyota. Our Service Manager Jesus Chacara would like to speak with you and at your convenience. He can be reached @ D: 626.567.0508 or E: jesus.chacara@longotoyota.com - We look forward to hearing back from you

June 12, 2024

Ruben provided us with such great customer service. He was so patient as we jumped from car to car. We didn’t feel any pressure. He allowed us to navigate around and he provided us with all the informa More

by Lovesabella12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Longo Toyota responded

Thank you for your kindness and trust in our company (Longo Toyota) and team (Ruben). From all of us @ Longo, congratulations and welcome to the Longo family

June 11, 2024

I Wasted two and a half hours wait for pick up I missed my work , More

by Ileneatla
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No
Jun 11, 2024 -

Longo Toyota responded

Thank you for allowing us to extend our apology for any delay your visit to our dealership may have caused you. We're uncertain if this is sales, service and or collision center related. Due to the use of your screen name, we're unable to research this matter further. At your convenience please feel free to contact our Guest Relations Dept and ask for Kary Loefler, she's always here to listen. She can be reached @ D: 626.580.6057 or E: kary.loefler@longotoyota.com. We look forward to hearing back from you

June 10, 2024

Fred was a true professional. Very helpful. We worked out a good deal. Very fair More

by Rapsag1000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Longo Toyota responded

Thank you and we're humbled to have been selected @ Longo Toyota to handle your auto care needs.

June 09, 2024

Excellent service very helpful knowledgeable I will definitely refer them to others. My salesperson and assistant were excellent. More

by Vahan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Htun
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Vera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Longo Toyota responded

Thank you Vanh for visiting Longo Toyota sales department and happy the team took wonderful care of you. Enjoy what you drive

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