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Longo Toyota

El Monte, CA

Overview
Employees
Reviews
Vehicles
4.8
5,086 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,086 reviews

August 02, 2023

This place is great the service is awesome always good work there love it all the time More

by Spitty143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassey Castaneda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Diep
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malik Abbas, Edward Duran
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Aug 02, 2023 -

Longo Toyota responded

Thank you for visiting Longo Toyota

August 02, 2023

Good service delivery and professional work for me and friendliness and polite staff and service is great More

by Batman 2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2023 -

Longo Toyota responded

We never want you going anywhere else but Longo Toyota - Make it a great day

August 01, 2023

Solid dealership, very professional and service is great. I would buy my next car here again. More

by jhdk12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2023 -

Longo Toyota responded

We never want you going anywhere else but Longo Toyota for your auto care needs. Enjoy what you drive

July 30, 2023

Will never buy there again. Will never recommend Toyota Camry. My car still smells bad. More

by Luiscarboney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jorge Crisanty
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2023 -

Longo Toyota responded

We're sorry to read of your dissatisfaction and appreicate you allowing us to review, research and respond. Your vehicle was purchased as a pre-owned unit on November 9, 2022. There was some concerns you had with the brake noise eventhough the pads were @ 7mm (10 mm being new). Our Sales Mgr, William was involved with this matter. Fast forward to your service visit on March 15th refer to repair order last 3 digits 140 and July 27th refer to repair order last 3 digits 331, there was no mention of any odor concern. Your feedback has been noted.

Aug 01, 2023 -

Luiscarboney responded

I apologize as my displeasure was not with the service dept. it is and always has been with the sales dept. Although the first time i brought my car in I did mention the odor and it was not looked into or taken care of. BTW, it was the salesman that told me the odor was from the cleaning solutions they used to clean the car and that it would go away and it never has. so I am very unsatisfied with the sales person lying to me.

Aug 03, 2023 -

Luiscarboney responded

well, i really don't care what your paper work says, it has always been the odor in this car that i have hated. I did mention it to your service people, maybe they just didn't write it down. if fact, the service person I spoke to asked me if i wanted to change my filter. I said no because i had already ordered a cabin filter and installed it myself. It did not work. It is because of this odor and a couple of other things, that I will NEVER buy another car from Longo and have swayed friends and family to never do so because of Longo's lack of care for my one and "only" real concern about this vehicle. In fact, i had inquired to my saleperson that i would have wanted to return the car and trade it for another on the lot. but he gave me a long xx story about how expensive it would be so i'm stuck with this smelly car.

July 30, 2023

Ruben was excellent and no nonsense about getting me into a new vehicle. I’m hopefuk it’ll last a long time! More

by omharden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Longo Toyota responded

Thank you for shopping @ Longo Toyota and delighted knowing Ruben and the sls team took wonderful care of you

July 29, 2023

No one told me I had to check in with the cashier in order for them to bring my car to the front. Waited an hour after my service advisor said that my car service was complete, that I would receive a t More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Chung
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and apologize for your less-than-satisfactory experience. Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Guest Relations Dept. and ask for Kary Loefler, she's always here to listen. D: 626.580.6057 E: kary.loefler@longotoyota.com We look forward to hearing back from you

July 29, 2023

Michael provided great service and was able to answer all my questions. We love the car! More

by JAMIE.BERTAIN
Recommend Dealer
Yes
Employees Worked With
Michael Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Longo Toyota responded

From all of us @ Longo Toyota - congratulations and welcome to the Longo family

July 28, 2023

Excellent service and great customer care. Mr Ali was highly knowledgeable and quick to go over the process. More

by Ramesh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Adnan, Malik Abbas
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Jul 28, 2023 -

Longo Toyota responded

Thank you for stopping by Longo Toyota and happy the team was able to take care of you during your sales visit.

July 28, 2023

You do excellent thank you will be back thanks thanks thanks thank again thank again thank again thank the you and have an amazing evening love and More

by toneronsale88
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Donovan Toledo
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Jul 28, 2023 -

Longo Toyota responded

What an awesome review - TY for the shout out on DealerRater - Team Longo Toyota

July 28, 2023

Alex was helpful and made it easy for me drop off my car for repair he updated me on what my car needed took care of me. I am satisfied with the service. More

by marc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2023 -

Longo Toyota responded

What a great way to start off our Friday @ Longo Toyota - Thank you Marc for the shout out and we're honored to serve you....

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